70% of Companies Ignore Customer Complaints on Twitter | Social Media Marketing Strategies | Scoop.it
Despite increasing numbers of customers using Twitter to publicly complain about brands, the vast majority of companies respond in the exact same way….with the quiet of contempt.

 

Amazing, when I have a problem I always go to Twitter first.  It's worked with AT&T, Verizon, Inclusing our local electric company. Maybe, I'm spoiled but it seems to me companies really should start paying attention... what do you think?