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The Social Media Conundrum
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70% of Companies Ignore Customer Complaints on Twitter

70% of Companies Ignore Customer Complaints on Twitter | Social Media Marketing Strategies | Scoop.it
From www.convinceandconvert.com - November 30, 2011 6:48 AM
Despite increasing numbers of customers using Twitter to publicly complain about brands, the vast majority of companies respond in the exact same way….with the quiet of contempt.

 

Amazing, when I have a problem I always go to Twitter first.  It's worked with AT&T, Verizon, Inclusing our local electric company. Maybe, I'm spoiled but it seems to me companies really should start paying attention... what do you think?

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Social Media and TV – Who’s Talking, When and What About? | Nielsen Wire

Social Media and TV – Who’s Talking, When and What About? | Nielsen Wire | Social Media Marketing Strategies | Scoop.it
From blog.nielsen.com - December 6, 2011 12:28 PM
Social media continues to influence how consumers interact with brands and share content every day. Increasingly, TV viewers leverage social media as a platform to talk about and engage with TV content.
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