"The traditional world of business we know is changing.
Well-known brands are struggling to get anywhere in the new economy precisely because they are not getting what it is they must do in order to talk to their customers.
A number of global brands, in 2011, suffered humiliating PR disasters because they failed to understand how to use social media.
The picture which is emerging is that transparency in communications with potential customers, responsiveness and the personal touch always win over corporate slickness."
These the critical priorities to attack:
1. Make SEO part of your company’s DNA: It’s not enough to optimize part of your website or your products or your social media presence. You really need to have optimization as a standard stage of your everyday work. This means that it should be the responsibility of more than one person and everyone in your company should understand what it is they need to do.
2. Employ social media as a stimulus platform: Use social media to inexpensively help your company and brand become known. This means establishing a presence on social media platforms.
3. Make social media marketing part of your company’s work: Again, social media marketing cannot be the responsibility of just one person. They are never enough. It has to be the work of everybody which means that everyone needs to understand what it is they must do and why. This requires that you make social media marketing training part of your internal processes.
4. Create a conversation: Stop thinking about social media marketing as a new format of the traditional broadcast platform and see it for what it is, a stage whereupon you get the chance to foster lasting, relationships with your customers.
Find out more: http://www.zeromomentoftruth.com
(curated by Robin Good)
Via Robin Good, janlgordon