How Are Companies Using Social Media For Customer Relations Management?
Via Chiraag, John van den Brink
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Rescooped by roberto toppi from AtDotCom Social media onto Social Media (network, technology, blog, community, virtual reality, etc...) |
How Are Companies Using Social Media For Customer Relations Management?
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What do we mean when talking about reader engagement? Well, in terms of blogging the first things that come to mind are comments, sharing, questions, conversion rates. To sum up we could compare reader engagement with building a community. A community where readers care about each other, where action doesn’t stop after reading the final paragraph and where exciting discussions are born. Unfortunately, good content and neat design aren’t the only factors which affect reader engagement. You need to learn to focus readers attention and start a conversation. Developing an engagement is a win-win situation. Your visitors will want to explore more and join the conversation but you, as the publisher, will be looking at higher conversion rates.
Gamification is a whole branch in reader engagement which brings together game mechanics and marketing to create engagement and solve problems. What do we understand with game mechanics from a web standpoint? Well, that doesn’t necessarily has to be the traditional online games as we are used to seeing them... Via Martin Gysler Delete the scoop?
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