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Discover Martin (Marty) Smith (ScentTrail) Twitter Trending Topics : Seo, Social media, Design, Smm, Mobile and more...
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16 Percent Of Customer Support Enquiries Now Come Via Social Media [INFOGRAPHIC]
Martin (Marty) Smith's insight:
16% of all customer service inquiries come via social media. Is your company listening?
AdriM's curator insight,
May 14, 11:17 AM
"51% trust on line customer forums more than an organization's website." One of the many reasons why companies should invest in social media.
Yu Ji's curator insight,
May 15, 5:19 AM
Agree with the idea that 56 percent of customers who use social media to interact with an organisation feel a stronger connection with that brand.Social CRM is becoming an inevitable trend. Also, during this process, mobile technology can have great influence on customers' experience as well as brand loyalty. Delete the scoop?
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Excerpted from article by Heidi Cohen published on Social Media Examiner: Via Giuseppe Mauriello, Brian Yanish - MarketingHits.com
Martin (Marty) Smith's insight:
No matter how GOOD your calls to action are they can always get better :).M
Mary Anne Hahn's curator insight,
May 4, 8:32 AM
Your marketing goes nowhere without an effective call to action.
Mr Branson's curator insight,
May 5, 9:13 AM
A great article. Social Media is the online promotional tool that communicates or presents you or your business locally, nationally or globally. http://www.infogurushop.com It has now become a central part of daily business and most business onwers will discover multi-tasking and updating all your social media outlets plus run a website and business are not easy.
Liz Wilson's curator insight,
May 5, 2:07 PM
How much time do copywriters give to crafting the best CTAs? Great tips here to do better. Delete the scoop?
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From
pinterest.com
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April 26, 6:26 PM
psychology of social networking. Great stats here such as every minute there are 700,000 status updates and 500,000 tweets.
AdriM's curator insight,
April 29, 3:09 PM
... and this is why businesses should not ignore social media in their marketing strategies.
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From
dashburst.com
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April 20, 8:57 PM
Social Media is not just a method only being utilized by big brands anymore. Small businesses are starting to embrace and implement social techniques on a grander scale.
Martin (Marty) Smith's insight:
Love these 4 social media lessons: * Social Media for the Enterprise is as powerful as SMM. Delete the scoop?
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Why B2B Brands Must Invest In Social Media In 2013 [INFOGRAPHIC]
Martin (Marty) Smith's insight:
The B2B Soical Embrace I'm increasingly convinced the greatest ROI from social media marketing (SMM) will come at the enterprise level. When we use SMM for customer service, HR and business intelligence the ROI will fall like a neavy Texas spring rain. This infographic provides facts and figures to back up this belief.
Mertens Marketing's curator insight,
April 18, 3:38 AM
Aktuelle Zahlen und Entwicklungen aus den USA, die sich mit der üblichen Verzögerung auf unseren Markt auswirken werden. Delete the scoop?
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I think this Infographic has aged. If you follow its outline you risk talking to yourself about yourself, a social media No No. Here is how I would rest the ideal 50 social media work week (as if such a thing actually existed :): 8 Hours Curating 4 Hours Listening (checking Topsy and quantifying results) 4 Hours Conversations (curating comments, commenting on others) 4 Hours Research, Planning, Analytics 4 Contignecy & Emergencies 4 Movements (i.e. "super campaigns") 8 Hours OPEN ============ 40 hours I don't believe is schedule every minute of any social media outline. There must be larger blocks for responding, planning, analytics and tweaking. I also don't like "campaigns" as much as created temed movements.
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From
plus.google.com
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April 4, 7:28 AM
Social Media Is My JOB
Martin (Marty) Smith's insight:
Find the Evolv study showing how your most social employees may be your most productive ones here: http://sco.lt/4qN6xd Delete the scoop?
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Social media is the easiest, fastest and most explosive way to transmit and receive information! Here's an infographic that breaks it all down for you.
Martin (Marty) Smith's insight:
Excellent infographic providing number of users by social network (not how strong G+ is becoming) and what and how they influence buying behavior. Delete the scoop?
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From
www.cardhub.com
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March 21, 8:53 AM
Cool infographic about the death of money and how CCs are going social.
Mercor's curator insight,
March 21, 1:09 PM
Rescooped by Alessio Manca from Social Marketing Revolutiononto Customer Service Innovation Delete the scoop?
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Even if are you including social media in your monthly dashboards, if you are using standard Google Analytics Source/Medium data, it's going to undercount your social media presence.
Martin (Marty) Smith's insight:
Be Careful and Model SMM The bottom line from this extensive study is you must model your social and be generous to attribution all the way along the conversion funnel or you cut off nose to spite face. There are tools such as Argyle Social that can help right this wrong, but most importantly don't let your cost cutting C level kill the Goose laying those golden eggs. Nod and say you will and then DON'T (lol). Delete the scoop?
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The Top 100 corporate brands experienced a general decline in 2012 favorability scores, according to CoreBrand, a brand consultancy and creator of the Corporate Branding Index.
Via Jeff Domansky
Martin (Marty) Smith's insight:
Embrace Social Media Or DIP
Jeff Domansky's curator insight,
March 7, 6:07 PM
Interesting research study and trend. Can you spell antidisestablishmentarianism? ;-)
Martin (Marty) Smith's comment,
March 7, 9:05 PM
No but I can spell DEAD if they don't wake up here soon. Sticking ones head in the sand only makes it hard to hear. This SMobile revolution is going to happen whether brands decide to lead, follow or get out of the way :).M
Jeff Domansky's comment,
March 7, 9:40 PM
Best line this week Marty: No but I can spell DEAD if they don't wake up here soon. Sticking ones head in the sand only makes it hard to hear.
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An MIT team has developed an algorithm that can predict trending topics on Twitter an average of an hour and a half before they appear
Martin (Marty) Smith's insight:
Soon all websites will run on a version of MIT's Twitter prediction algorithm. We will call it "predictive analytics" but it will do the same thing for ecommerce and B2B conversion. Remember you heard it here first :). Delete the scoop?
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I was on a Twitter Scramble the other day with The Fish Firm and was impressed with their ideas and contributions. I am particularly impressed with this post. The title is a magical idea.
There are many implications to not understanding conversions you are not part of including: * Responding is critical to being included in the conversion. * Conversions aren't free; you do something to be included. * No matter how good you are you are still missing conversions.
If you are a perfectionist the last bullet can drive you stark raving mad. Internet marketers learn to turn into the wind and trim, constantly trim, based on feedback loops.
A.W. Smith Law's curator insight,
February 20, 4:31 PM
Very true! Something all businesses should keep in mind. The importance of connecting and understanding your clients/customers is invaluable. Delete the scoop?
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Hard to type as fast as Google Plus guru Mark Traphagen talks about G+, but tyring. Find my LIVE BLOG of his Master Class on Google plus on ScentTrail Marketing: http://scenttrail.blogspot.com/2013/05/goolge-plus-lessons-with-mark-traphagen.html#.UYuxcYLueG8 Delete the scoop?
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From
earnedweb.com
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April 27, 12:27 PM
As my good friend, Michael Brito, SVP Edelman, stated in an interaction yesterday, So many people are open to like, share and comment for social issues You can't TYPE a revolution. Revolutions require courage and bood.
Martin (Marty) Smith's insight:
Revolution Means Courage and Blood
sports news's comment,
April 28, 9:28 AM
interesting info
Signature ----------------------- Airplane Crash http://www.youtube.com/user/NewAirplaneCrashes Delete the scoop?
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Great and specific examples of Social Media ROI in this Infographic.
Martin (Marty) Smith's insight:
Great detailed camples of SMM ROI here.
AdriM's curator insight,
April 23, 1:53 PM
Great examples of why time invested in social media is time well spent. Delete the scoop?
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Martin (Marty) Smith's insight:
How To Avoid Epic Customer Service Fails Epic customer service fails in a time of connected social media are more costly to brands and companies than ever. One would think given the immense power any consumer has companies would make sure their customer service TALK and WALK match. Delete the scoop?
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Are you struggling with how to effectively measure your return on investment for your social media campaigns? I will be addressing this issue in a future blog
Martin (Marty) Smith's insight:
There are more than 3 myths to SMM ROI as we all know. Most important is to KEEP AT IT. Social media is an "invest first" idea. I know there is substantial ROI, but investment and training is needed first. Delete the scoop?
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A meaningful social signal can deliver a whole lot more than just marketing exposure. Integrating social media into multiple functions of your organization can benefit operations and yield a distinct competitive advantage. Via Brian Yanish - MarketingHits.com
Martin (Marty) Smith's insight:
The Relativity Of Everything
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From
www.forbes.com
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April 2, 7:05 AM
Think you’ve got the social media thing down at your business? Think you’re squeezing every last bit of benefit by utilizing online marketing across a variety of social platforms? Think again. Because there’s no way you’re getting the most bang for your social media buck if you’re only using it for marketing. Hootsuite CEO Ryan Holmes tells Fast Company that according to a McKinsey report, social technologies have an untapped business value of $1.3 trillion. “And most of that comes from improved office productivity,” says Holmes. “In the year ahead, expect enterprises to embrace social media tools – including internal networks, real-time chats and wikis – for uses that go way beyond the familiar applications for marketing and community building.” Via Brian Yanish - MarketingHits.com Delete the scoop?
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From
gizmodo.com
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March 27, 7:42 AM
What do you think the most popular filter on Instagram is? Valencia for a little fade? Kelvin for photographical equivalent of spray on tans? Maybe Earlybird?
Can #NoFilter be considered a filter? But even more than filter popularity, what do using specific filters say about you? This infographic explains. Via Ivo Nový, Gladys Pintado
Martin (Marty) Smith's insight:
Love these Cosmo-like discovery infographics. The missing discovery is what if you don't have an Instagram filter.
Instascoop Magazine's curator insight,
April 30, 8:44 PM
This is featured in our Mag.. it's quite interesting.. Delete the scoop?
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Wrote this piece almost a year ago and it quickly beccame a "Most Popular ScentTrail" with lots of great comments and over 1100 views. Most of it holds up. There is a reference to LiveStrong and Lance Armstrong that is dated, but main ideas seem more right than wrong. Delete the scoop?
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How do you set up social media campaigns? Use the 3 S's: Setup, Strategize (and watch Key Performance Indicaors KPIs) and schedule.
Martin (Marty) Smith's insight:
Cool, helpful infograpic about how to set up your social media campaigns. Our process is 10% different. Excellent. Delete the scoop?
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From
venturebeat.com
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March 6, 12:57 AM
"One of the many undying questions from web publishers, marketers, and regular web users is "what makes something go viral?" which, coincidentally, is also something Microsoft is working on.
Today the company revealed a new research project called ViralSearch that uses a search engine to identify the most popular content on Twitter.
ViralSearch scans billions of pieces of information, including news, photos, and video, and assigns a virality rating to the most popular topics based on how the content was shared via Twitter".
Via Antonino Militello, Firas Ghunaim
Martin (Marty) Smith's insight:
Looks cool and surprise from Microsoft.
Elsie Whitelock's curator insight,
March 22, 9:51 AM
Pretty cool - another tool to help you identify what works and what doesn't in virally. Delete the scoop?
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I love writing posts that you don’t believe. But it’s true. I don’t really care much about social media. I used to. But it’s just not the most amazing thing in the world to ...
Martin (Marty) Smith's insight:
I left a long comment on Chris Brogan's excellent piece that I won't rehash here, but I agree we got lost there for a moment or two. The shiny things became ends unto themselves. We forgot all shinny things SERVE our desire to connect, to really know and understand fleeting truth and experience something larger than ourselves. Delete the scoop?
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