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KPCB Internet trends 2014

“ The latest edition of the annual Internet Trends report includes: 1. Key Internet trends showing slowing Internet user growth but strong smartphone, tablet a...”


Via Frank Delmelle, massimo facchinetti, Suvi Salo
Martin (Marty) Smith's insight:

Great charts, graphs and stats here as one would expect from Mary Meeker (one of the better analyst in the world). 

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Holy Connection Batman, Social Media Is Transforming Business [Infographic]

Holy Connection Batman, Social Media Is Transforming Business [Infographic] | Social Marketing Revolution | Scoop.it

Great, easy to understand and visually arresting infographic on how social media marketing is transforming business. Great Mashable post on 4 ways businesses are being transformed inspired the graphic: http://mashable.com/2009/09/22/social-media-business/

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Nicole Paquet's curator insight, February 18, 10:18 AM



The article title “Social Media is Changing Business” is certainly an understatement. In my mind, the new and emerging ways of broadcasting is more of a revolution that is sweeping countries all over the world. In this particular scoop, the author describes four significant ways in which social media has been able to benefit companies and help them to become even more successful over the years. One major switch that has become a growing trend is the idea that directly selling is not always the most effective means of generating sales. Researchers have been finding that they can be much more efficient by working on building relationships with customers instead. Social media can be an extremely useful tool for engaging and it can help to give interested consumers a taste of what employees are like who work for a company as well as delving more into the personality of a business. By doing this, customers are going to feel much more connected to a brand and will be more apt to purchase something from a business whom they deem that they can trust and rely on. Another huge benefit of switching from traditional means of advertising to a more virtual take is the idea that feedback is instantaneous. Through being capable of attaining information about consumers right as they happen, employees are able to gather information on how they are reacting to changes or posts. It can also be a powerful tool for diluting any complaints that people may have about a particular product or service. In order to build a relationship with people, one must remember to act more like a friend rather than any old company representative. By talking to people through channels and expressing oneself based on personal interests over talking about products, the public are going to feel a lot more connected to that business as they feel like they are more friends and not just a brand they are following who is constantly pushing them to buy products. In doing so, businesses can generate more popularity by not making it so obvious that they are trying to do so. Lastly, social media certainly helps to broaden the manner in which consumers can communicate with a company. With so many different websites (Facebook, Twitter, Instagram, Tumblr, Pinterest, etc.), consumers can revert to following a company on whatever channel works best for them. This gives people flexibility and makes their lives easier than simply having to contact a company through an impersonal email or phone conversation. Overall, I look forward to seeing more companies convert to social media in the future and perhaps even find more efficient ways in which they can interact with their consumers.

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20 Reasons You Shouldn't Use Social Media - via @Jeffbullas

20 Reasons You Shouldn't Use Social Media - via @Jeffbullas | Social Marketing Revolution | Scoop.it
Social media marketing for business is new and not for everyone. It is being implemented by the innovators and the early adopters that love to lead the pack. It is also a very different way of communicating your brands message and with that comes challenges, opportunities and threats. There is also the joy of learning [...]
Martin (Marty) Smith's insight:

Thought there would be a tricky angle to this post from Jeff...and there is. Marty

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Amy Williamson's curator insight, February 6, 1:12 AM

This surprised me by making me laugh as well as getting some good points across. If that headline made your eyes widen too then read it and see what you think!

Margarita Saucedo's curator insight, February 9, 9:22 PM

Muy importante en estos días. Reconocer cuando los  medios "son el medio idóneo"

Nicole Paquet's curator insight, February 12, 5:08 AM

This article instantly grabbed my attention when I read the title. It was very blunt and seemed to give social media a negative connotation, but after actually reading it, I began to realize that it was more of a backwards way of promoting social media. The author initially talks about how a big reason as to why many businesses still exist out there who do not take much to promoting their brand online are generally an older generation of people who prefer traditional forms of media rather than websites that confuse more than benefit them. Writer Jeff Bullas also takes a stab at the idea that social media can be easily measurable. It is instantaneous just like the initial content is to post it on there. Feedback from customers can come by so quickly and at no cost at all over these sites. So much information can be gathered through social media as consumers get a chance to voice their opinions on what they are looking for in a brand. There are other good points that he does bring up such as being afraid of having negative comments posted on their main business website. However, on the contrary, there are ways to deal with this type of feedback. For one thing, companies can gain a better understanding of what customers are looking for and may be able to improve on something if there are any complaints. If anything particularly vulgar happens to arise, there are plenty of filters that businesses can use in order to prevent any unprofessional content from being posted on their wall. Lastly, Bullas also mentions how many people feel like social media is just a passing trend. He may be right about that but being a marketing major myself, one of the most important things to keep in mind is to try to stay ahead of the times. Trying to think of what is new and up and coming will be extremely beneficial since everything is constantly changing and companies’ must be certain that they are still satisfying all of their customers’ needs. Right now the hot thing is social media and who knows what will happen in another twenty-odd years.

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Thoughts On The Hot Air Of Big F Fame and Being A Tank

Thoughts On The Hot Air Of Big F Fame and Being A Tank | Social Marketing Revolution | Scoop.it
This is an excellent piece on the new economy that's developing in the digital realm and points the way to how value translates to the "real world".…
Martin (Marty) Smith's insight:

I added some thoughts about "job security" and big F Fame. The one doesn't necessarily determine the other, but, and I agree with David Amerland's curated post on this, life cna be easier. I wouldn't know what to do if my life was even the least bit "easier" lol.

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5 Tips To Avoid Epic Customer Service FAILS - ScentTrail Marketing

5 Tips To Avoid Epic Customer Service FAILS - ScentTrail Marketing | Social Marketing Revolution | Scoop.it
Martin (Marty) Smith's insight:

How To Avoid Epic Customer Service Fails 

Epic customer service fails in a time of connected social media are more costly to brands and companies than ever. One would think given the immense power any consumer has companies would make sure their customer service TALK and WALK match. 

Not so much as it turns out as this post on how my TV was stolen twice proves.  

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In Social Media The Influence Is The Thing [Infographic]

In Social Media The Influence Is The Thing [Infographic] | Social Marketing Revolution | Scoop.it
Social media is the easiest, fastest and most explosive way to transmit and receive information! Here's an infographic that breaks it all down for you.
Martin (Marty) Smith's insight:

Excellent infographic providing number of users by social network (not how strong G+ is becoming) and what and how they influence buying behavior.

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5 Best Digital Tools For Business Branding [Infographic]

5 Best Digital Tools For Business Branding [Infographic] | Social Marketing Revolution | Scoop.it
Infographic on building business branding with 5 professional digital tools online marketing with social media marketing & applications to increase branding
Martin (Marty) Smith's insight:

Love that this infographic opens with social bookmarking, the most underutilized SEO positive tool I know. Social bookmarking is simply sharing your source material in an organized way via a tool such as Delicious. 

Love that this Infographic from Chintan Jain shares great examples of each strategy, who is using the tool for great online presence and branding now. That helps see all the way down the funnel. 

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The Wiki-ization Of Marketing - A Haiku Deck by Martin Smith

The Wiki-ization Of Marketing - A Haiku Deck by Martin Smith | Social Marketing Revolution | Scoop.it

As social media changes the web marketers need to inspire the kind of commitment, support and contribution made popular by Wiki-pedia - the Wiki-ization of Marketing is happening. You in?

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Klout Bought By Lithium Tech & Why Klout Matters - The Next Web

Klout Bought By Lithium Tech & Why Klout Matters - The Next Web | Social Marketing Revolution | Scoop.it
Klout is reportedly being acquired by the social marketing company Lithium Technologies. Sources tell Re/code that the deal is in the “low nine figures” for the company that help tells users how influential they are.

Via Rami Kantari, massimo facchinetti, malek
Martin (Marty) Smith's insight:

Why Klout Matters
Interesting development. Klout is the great undervalued asset of the social marketing revolution. Problem with Klout is no one trusts it. When I tried to explain why trust is MOOT to my previous employers they didn't get it. 

Trust is moot because in the absence of anything else some metrics always beat no metrics. My previous employer was arguing the "Where's the ROI" argument when the content marketing we created raised their Klout score 292%.

As an Internet marketer debate over whether 2 + 2 = 4 is moot because so what (lol). If something tells me WHY 2 + 2 = 4 or how I can get the social shares and viral lift I need from it then we can make money.

The other point I made is when something goes up 292% ASSUME there was ROI benefit. THAT is the correct debate to have - the attribution debate. I could argue 50% of new business was influenced by our content marketing and they would argue something less.

But at least we would be having the right argument in the right way (lol). M  

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Why Content Curation Is Disruptive

Why Content Curation Is Disruptive | Social Marketing Revolution | Scoop.it

First Curatti Editors of Chaos Post
I shocked a Raleigh SEO Meetup recently by suggesting we content marketers should curate 90% and create 10%. Cost and solipsism are the two reasons for this ratio.

Costs
Content curation creates more reach faster showing if a piece of content has legs or not (i.e. generates social shares). Content curation isn't simply sharing a link. I like to add from 100 to 300 words of comments on curated content to add tone and a framework to why the content was curated.

Let's call these curated comments "snippets" and the best tool I know for curating snippet content is Scoop.it. The post explains why Scoop.it is my #1 content testing and content curation tool. So costs are one big reason content curation should trump content curation.

Solipsism
When we create we are in danger of talking to ourselves about ourselves. Since such circular conversations aren't helpful and they can be harmful I like to use content curation to inform what content should be created (about 25% of content in our "content calendar" is reserved for something we see and want to respond to from sharing curated content).

Content curation done well is the most disruptive Internet marketing strategy (i.e generates competitive advantage).

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Turn Negative Reviews Into Money ScentTrail Marketing

Turn Negative Reviews Into Money ScentTrail Marketing | Social Marketing Revolution | Scoop.it

Scooped A Bazaar Voice white paper about doubling purchase intent after a negaive review (http://sco.lt/8ouhxh) and re-read this post about how to turn negative feedback around from ScentTrail Marketing. 

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Can One Social Signal Change The World? A: You Bet #INFOGRAPHIC

Can One Social Signal Change The World? A: You Bet #INFOGRAPHIC | Social Marketing Revolution | Scoop.it
A meaningful social signal can deliver a whole lot more than just marketing exposure. Integrating social media into multiple functions of your organization can benefit operations and yield a distinct competitive advantage.

Via Brian Yanish - MarketingHits.com
Martin (Marty) Smith's insight:

The Relativity Of Everything
Social media is the most relative of media. The more territory social media captures the more relative things become. Relative in the sense that it is impossible to really KNOW anything. 

There are simply too many variables now. Patterns that seem so convincing may be worth a double down, but those patterns may have so many interconnections you are betting on a horse you may never see or fully understand. 

This is NOT to say we can't trust or use our metrics as maps to help create greatness. It is to say that our zero sum habits, this OR that, need to be replaced with AND. 

This AND That are impacting our metrics and Internet marketing. Great infographic that speaks to the value of a single social signal.  

 

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Never Underrate These Digital Marketing Tactics Say Brands From Kellogg To Nissan

Never Underrate These Digital Marketing Tactics Say Brands From Kellogg To Nissan | Social Marketing Revolution | Scoop.it
Execs from Kellogg, Nissan and GE think you shouldn't discount the tried-and-true like email, search marketing and site optimization in favor of chasing the Next Big Thing.

Via Anthony Burke
Martin (Marty) Smith's insight:

The Longer I'm An Internet Marketer...
The longer I'm in this strange business of creating connection online the more I see the need for a tapestry approach. Internet marketing is a giant loom and we are weavers.

Our looms are in service of our organic but somewhat immutable things such as:

* Company Values.

* Unique Value Propositions.

* Expression of who we (company, brand or product) are.

 

I agree with this article that core to any weaver's online trade are thing like technical SEO, email marketing and conversion optimization. As weavers we live in the land of AND not BUT. If we layer social media marketing and other new shinny dancing ideas and objects into our core we will succeed.

If we take a zero sum Internet marketing approach and move core (and working) strategies OUT in favor of the new shinny-dancing thing we lose. If we apply existing ROI standards to THE NEW we lose.

 

Weaving (or Internet marketing) is a process, a process of testing and incorporating, incorporating and testing. There is a problem. Most of the world functions on a Zero Sum basis. As we bring a new thing on we diminish the old things.

Internet marketers can't afford a zero sum approach. They must life in the land of AND keeping core and working strategies as they test and incorporate new. Think of all the value you've created after thousands of email tests.

You know what kind of hero image, headline and call to actions work for your business vertical. NEVER give up such treasure to the new shinny-dancing thing since to do so is crazy and goofystupid. Instead set aside time and budget to test THE NEW even as you continue to trim the old because that is just what weavers do.

 

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Anthony Burke's curator insight, January 30, 2013 3:23 AM

Executivess from Kellogg, Nissan and GE think you shouldn't discount the tried-and-true marketing tactics like email, search marketing and site optimisation in favor of chasing the Next Big Thing! Good advice.

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How Would You Spend $100,000 Marketing Budget In 2013? [Infographic + Marty Note]

How Would You Spend $100,000 Marketing Budget In 2013? [Infographic + Marty Note] | Social Marketing Revolution | Scoop.it
The world of marketing is constantly shifting and you need to adapt. Ever since the first years of the world wide web the internet has been threatenin
Martin (Marty) Smith's insight:

This infographic is in pounds, but you get the idea. I don't agree with the overdraft for PPC or the huge "online PR" budget. So much of something like this comes from how you define things like "online PR". 

If I had a $100,000 marketing budget here is how I would spend it:

* $40,000 on some disruptive campaign in 3 to 5 flavors (umbrella so could be tweaked and spun out over each quarter at roughly $10K a quarter).

* $20,000 on content marketing and curation.

* $10,000 Facebook / SMM campaign (to build the list).  

* $10,000 SEO to tighten the ropes a tad.

* $10,000 Mobile (to figure it the Heck out).
* $10,000 On some crazy contest, game or new product (expect to lose this).

 

Minimum ROI for the whole budget would be $3 to $1, great ROI would be $5 to $1 or better and breakeven is acceptable for some of the pieces. 

Note I have NO PPC in the starting budget. The $40K umbrella campaign could earn some PPC if acceptance is fast and then falters or if a tiny push could make the difference, but the days when PPC could get anyone's Internet marketing up Everest are gone.

 

PPC as supplemental as a "step on the gas" move is fine. I've even used PPC to help form campaigns since the feedback is immediate, but PPC is in the backseat until we know where we are going and the cost to get there. 

I didn't cut email marketing in only because that is an understood critical component of everything as is social. The $10K social is to create SOCIAL campaigns that could bleed over into other areas if successful.


The key is try as many things in as many different places as possible while paying the rent with a campaign crafted from past success and your read on current trends (the umbrella).  

BTW, a "campaign" doesn't mean "free shipping" it means something like Atlantic BT's 15th anniversary, an event so rare in the web development space it deserves a year's worth of Internet marketing (an umbrella theme - the 15th anniversary - with 4 movements Q1 = Social, Q2 = Web Design, Q3 = Mobile and Q4 = Ecom for example).  


What about you? How would you spend $100K in online marketing money?

We also have a Facebook thread started on Atlantic BT: http://www.facebook.com/AtlanticBusinessTechnologies  

 

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