Four factors helped the group weather the criticism it took.
• Its board of directors was ready to make tough decisions and tell its founder to “step away for the sake of preserving” the noble cause Mr. Armstrong had started. He agreed. He’s no longer officially affiliated with the Livestrong Foundation.
• The charity’s executive team “acted swiftly” and wasn’t “paralyzed” by the daunting news it had to deal with.
• Top leaders supported the communications unit, which made public announcements that had to strike the right tone between supporting the founder and getting donors, staff members, and others ready to realize that the charity might need to step out from Mr. Armstrong’s shadow.
• The charity kept donors informed at each juncture of the unfolding scandal. During the height of the crisis,
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