Social Media in Mass Communication
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Social Media in Mass Communication
How social media works for businesses and how can ROI be improved.
Curated by Liza Alexander
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Rescooped by Liza Alexander from Designer's Resources
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10 excellent ways to make a client feel special

10 excellent ways to make a client feel special | Social Media in Mass Communication | Scoop.it
Give your clients a lovely warm feeling inside – and keep them coming back – with these bridge-building tips

Via Mark Strozier
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R.G. Riles's curator insight, February 10, 2013 6:08 PM

We really dig the visuals provided by Joe Todd Stanton. This is a common sense piece on regular business interactions. If you're B2B, it makes sense to brush up on these once in a while and make sure you're not taking shortcuts or skippng any of these keys to success.  One thing we would like to see added to this list is an additional, automated customer survey and referral portion - reducing that awkward groveling for a referral, and also allowing honest customer feedback, which dictates whether to offer an apology and promise to do better next time, or to simply ask for a brief positive statement right then and there, along with a referral, if the survey results are terrific (which they should be if you're doing the job right!).

Lynne Pion Conférencière Auteure's curator insight, February 12, 2013 3:43 PM

Découverte via Janie Lalande adjointe virtuelle.

Assem AbdElhakam's comment, March 22, 2013 8:36 PM
http://www.egytatch.com/forum/index.php
Rescooped by Liza Alexander from New Web 2.0 tools for education
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Pinterest Introduces 'News' Feature to Improve Content Discovery

Pinterest Introduces 'News' Feature to Improve Content Discovery | Social Media in Mass Communication | Scoop.it

Via Giuseppe Mauriello, Cendrine Marrouat - cendrinemarrouat.com, Kathleen Cercone
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Mike Ellsworth's comment, February 4, 2013 4:46 PM
As always, thanks for the reScoop, Anne!
Anne Thomas 's comment, February 4, 2013 4:48 PM
thanks Mike !!
Anne Thomas 's comment, February 4, 2013 4:48 PM
thanks Mike !!
Rescooped by Liza Alexander from Public Relations & Social Media Insight
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The 10 Most Common Social Media Personality Types – Which One Are You? | AllTwitter

The 10 Most Common Social Media Personality Types – Which One Are You? | AllTwitter | Social Media in Mass Communication | Scoop.it

Did you know that 36 percent of people surveyed in a recent poll admitted to posting TV or movie spoilers onto their favourite social media sites?

 

What if I told you that one in ten social networkers have been unfriended due to their prolific posting of political content, one in four Facebook users intentionally post status updates that are so vague that their friends are compelled to ask for more detail, and that almost a full quarter (24 percent) of young men admit to creeping on an ex’s social media profile at least once a month?....


Via Jeff Domansky
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COM SALUD's curator insight, February 8, 2013 8:23 AM

Sería interesante analizar el tipo de contenidos en salud en medios sociales. En un somero análisis podemos encontrar con empresas o incluso profesionales que sólo envían información comercial en Twitter o Facebook (y que pierden más seguidores que ganan a menos que estén muy interesados en sus promociones), con quienes mezclan intereses personales y profesionales, quienes se escoran claramente hacia una ideología, los que nunca interactúan, los creadores de contenido, los seguidores... ¿Quién se anima a una clasificación?

Simon Hamer's curator insight, February 8, 2013 9:17 AM

I'd guess I'm a connector and I've not even looked at the names

Sigrid de Kaste's curator insight, February 8, 2013 10:57 PM

Very interesting facts here...taking it with a BIG smile...!

Rescooped by Liza Alexander from Designer's Resources
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7 Ways to Increase Your Creativity

7 Ways to Increase Your Creativity | Social Media in Mass Communication | Scoop.it
Editor’s note: This is a contributed post by Jordan Driediger, an entrepreneur, public speaker, and writer from Toronto, Canada. He is the CEO of his own company DM2 Studios LLC.

Via Mark Strozier
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Barbara Monica Pérez Moo's curator insight, February 26, 2013 6:51 PM

Definitivamente un artículo, claro, concreto y preciso acerca de la creatividad.

michel verstrepen's curator insight, February 27, 2013 2:19 AM

reminder ;-)

Fanny Pantoja Zepeda's curator insight, March 23, 2013 11:07 AM
"No hay formula específica que nos de creatividad, pero sí hay caminos para llegar a ella"