If your company has a social presence, it’s pretty certain you’ll have to deal with bad comments. Here is how to manage complaints on social media. It’s probably happened or will do one day – your company will receive a bad comment on social media.
Dalia Rim's insight:
Social management for managing customer complaints
Looking into the future is always fun and science fiction writers have had their creative ideas on robots, mobile communications and other seemingly magical de (RT @jeffbullas: The Top 10 Ttrends in Social Media - Slideshare Presentation
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