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Rescooped by John M. Lee from New Customer - Passenger Experience
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Emotion IS The #Experience - #Infographic

Emotion IS The #Experience - #Infographic | Social Media Ideas | Scoop.it
We're pleased to present our latest 360Connext customer experience infographic. Emotion drives everything for humans. See why we MUST sweat the small stuff.

Via Eric_Determined / Eric Silverstein
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Paul Deemer's curator insight, January 31, 2014 3:48 AM

Stay focussed - it matters!

Rhonda Hailey's curator insight, January 31, 2014 8:53 AM

Love the infographic... Customer Experience is so very important. We strive to recommend local businesses to new homeowners with that initial contact being one that is positive and creates an appreciative response. Our best partners then continue the experience with lead nurturing, a great customer experience when they convert and consistent and meaningful follow-up.  It's a win win for everyone. 

Roland Alston's curator insight, January 31, 2014 11:19 AM

The answer to "what does the emtional side of CX look like?...

Rescooped by John M. Lee from New Customer - Passenger Experience
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What Push Notification means to #Mobile #Marketing?

What Push Notification means to #Mobile #Marketing? | Social Media Ideas | Scoop.it
Of those who download a brand’s mobile app, 68% opt-in to receiving push notifications from that app, according to Responsys research. Here's why push is one of the most promising areas of mobile marketing today.

Via Eric_Determined / Eric Silverstein
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Andrea Puerari's curator insight, January 26, 2014 9:11 AM

"Target and Wegman’s are among the retailers that have found ways to fuse the online and offline shopping experience with mobile apps ...Apps will increasingly redefine and enrich the in-store experiences that brands can create for their customers"

Ali Anani's curator insight, January 27, 2014 12:20 AM

When push marketing is applauded?

Michael Allenberg's curator insight, January 31, 2014 8:15 AM

This is a fascinating read...

Rescooped by John M. Lee from New Customer - Passenger Experience
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Your strategy should include these 4 Digital #Marketing Action Items

Your strategy should include these 4 Digital #Marketing Action Items | Social Media Ideas | Scoop.it
Marketing Strategy - Each year, new tools, technologies, and platforms transform marketing. Here's a look at four trends that will affect marketing this year.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, January 29, 2014 1:02 AM

Customers today are willing to engage if the right value and solutions are offered.


Make sure to leverage:


1. Interactive Video Experiences

2. Cross-Screen Marketing

3. Data-Driven Location-Based Marketing

4. Custom Content Delivery


Share your experience with your favorite brands?


Is there anything you would like them to do differently?

Rescooped by John M. Lee from New Customer - Passenger Experience
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What is Influencer #Marketing? New trend for 2014

What is Influencer #Marketing? New trend for 2014 | Social Media Ideas | Scoop.it

Via Eric_Determined / Eric Silverstein
John M. Lee's insight:

Important Topic

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Jolle Kirpensteijn's curator insight, January 25, 2014 10:49 AM

10% of the digitalbudget goes to socmed.

Denise Barbezani's curator insight, January 27, 2014 1:46 PM

Share your thoughts.

Carlos Polaino Jiménez's curator insight, February 1, 2014 3:51 PM

Datos al día. Basicos para los community managers!