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Social Media & Healthcare
Potential and reality of the effect of social media on healthcare. Particular focus on remotely provided services
Curated by David Foord
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#NHS - Social media publications #hcsm

#NHS - Social media publications #hcsm | Social Media & Healthcare | Scoop.it

NHS Employers has produced a suite publications addressing issues, such as how social media can be used in recruitment processes, to engage staff and patients and the benefits of social media use for HR professionals and chief executives.


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NHS England » Twitter: it is worth the effort – Clare Helm

NHS England » Twitter: it is worth the effort – Clare Helm | Social Media & Healthcare | Scoop.it
High quality care for all, now and for future generations
David Foord's insight:

Clare Helm, an NHS England Network Support Manager based at Quarry House in Leeds, explains how tweets are vital to helping spread the NHS message


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Twitter - the basics

Simon's twitter prezi
David Foord's insight:

This is a fantastic, simple and easy to follow guide to using Twitter professionally.  This is great for anyone who is new to Twitter and wants some pointers. 

 

Who knew that Humpty Dumpty was exactly 140 characters?!

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NHS Leadership Academy – Social Media; Tweeting at Events

NHS Leadership Academy – Social Media; Tweeting at Events | Social Media & Healthcare | Scoop.it
Tweeting live from events is a lot like speaking at one too.
David Foord's insight:

"Imagine Twitter as a conference room, and you are the speaker. In this conference room sit key stakeholders and the target audience for your organisation. Ask yourself – what are you going to say to them? More importantly, can they even hear you?"

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#NHSEngage – why I use social media by @DrMarkNewbold

#NHSEngage – why I use social media by @DrMarkNewbold | Social Media & Healthcare | Scoop.it
Why use social media, by an NHS hospitals CEO
David Foord's insight:

"It’s great to see Dean Royles and NHS Employers highlighting the benefits of social media use in the NHS. Social media enables conversations, crosses organisational boundaries with ease, and spreads learning and innovation quickly and effectively

 

I have written before about why I use it. For me it is about driving openness and transparency in NHS leadership. As a hospital CEO I have many difficult and sensitive decisions to make, and I try to make them based on what is best for the patient. I have no other agenda, so why not share my thinking and encourage debate?..."

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The NI Healthcare Social Media Guide

The NI Healthcare Social Media Guide | Social Media & Healthcare | Scoop.it
The aim of this guide is to encourage and facilitate the growth of healthcare social media in Northern Ireland.  I’ll start by explaining what healthcare social media is, then I’ll expl...
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Increasing staff engagement with social media

David Foord's insight:

New publication from NHS Employers discusses how social media platforms can be used to engage staff and provides examples of engaging staff using social media. It looks at what you can do now to improve staff engagement and and things you need to consider.

 

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Birmingham Children's Hospital Feedback App | Birmingham Children's Hospital

Birmingham Children's Hospital Feedback App | Birmingham Children's Hospital | Social Media & Healthcare | Scoop.it
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Birmingham Children's Hospital becomes first in UK to launch an App dedicated to patients/families providing feedback whilst in hospital.  The Trust aims to respond immediately while patients/family still in hospital and actively publish this feedback in real-time live on their website.

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Patient-centred healthcare, social media and the internet: the perfect storm? -- Rozenblum and Bates -- BMJ Quality and Safety

Patient-centred healthcare, social media and the internet: the perfect storm? -- Rozenblum and Bates -- BMJ Quality and Safety | Social Media & Healthcare | Scoop.it
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The rise of the #chat

The rise of the #chat | Social Media & Healthcare | Scoop.it
I’m absolutely delighted that Sue Sibbald @BPDFFS has produced this guest post on #tweetchats for my blog. Hope you enjoy and do let Sue know what you think: The #chat has become a popular fe...
David Foord's insight:

Thanks for such a great post about Twitter Chats Sue. You are spot on about the benefits and opportunities. I have learnt so much in the past two years since actively participating in them and wonder what life would be like without them now.

For me, the most beneficial area of chats (and Twitter in general) is the levelling nature. I learn so much by listening to and enaging with such a wide range of people from across the country and around the world in some instances.

Another great thing about chats is using them as an opportunity to introduce friends & colleagues to Twitter. They are a fantastic way to demonstrate the power of social media to others.

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LimeGreenMedia's curator insight, January 30, 2013 6:48 AM

There are still so many health professionals, especially doctors, who are wary of the lack of control, possible abuse or increase in vulnerability of patients using the online arena.

 

They're equally concerned about exposing themselves to professional criticism (or legal challenges), of a potentially piecemeal flow of good health information to patients and of breaking down the public/professional barriers in some cases. 

 

But Sue's experience - echoed by many of us with a link to health and social media - shows that even the most vulnerable of individuals can benefit. 

 

I have been banging on about the need for health professionals to have clear guidelines and knowledge of the SoMe tools and pitfalls for some time. I worked on this document with the Royal College of GPs which is a must read for all health professionals: http://dl.dropbox.com/u/4469945/RCGP%20Social%20Media%20Highway%20Code%20-%20draft%20for%20discussion.pdf

 

But responsible and positive use of #chat is just about human contact, humanity and the values of politeness, being responsible, respectful and honest that surely, we should all be able to manage relatively well?

 

Patients, especially vulnerable or hard-to-reach individuals need these avenues of communication to be open. Thought has to be put into how to ensure they do not expose themselves too much (Your thoughts, Sue or David?), but social media is here to stay and its great, swift, cost-effective and user-friendly tool. Why shouldn't it be for people who really help and support, rather than just celebrity tittle tattle?

 

 

 

 

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5 tips for building a successful internal social network – lessons from the frontline with Aviva Investors - NixonMcInnes

5 tips for building a successful internal social network – lessons from the frontline with Aviva Investors - NixonMcInnes | Social Media & Healthcare | Scoop.it
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The Baseline | Teresa Chinn

The Baseline | Teresa Chinn | Social Media & Healthcare | Scoop.it
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David Foord's curator insight, January 20, 2013 2:47 PM

Really interesting analysis and comment on changing trends of nursing on twitter from 2011 to 2012.  Also of interest is the open way in which Teresa shares her plans for 2013.

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NHS Change Model: Twitter Chat - to mobilise Nursing Community 18.12.12 8pm - could other communities do the same?

David Foord's insight:

There is a twitter chat on 18.12.12 at 8pm with the Nursing community to:

Raise awareness of NHS Change Day with the Nursing community,obtain support from various specialities & grades of staff – qualified & unqualified,Gather ideas from Nursing communitySignpost to resources that may help e.g. NHS Change Model,  Mobilise Nursing Community to participate on 13.3.13
 

Please use #Nurchat for the tweets (using www.tweetchat.com can help)

We'd love any ideas for questions/prompts!

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Professional presence and social media research NHS Leadership Academy| NHS Leadership Academy

Professional presence and social media research NHS Leadership Academy| NHS Leadership Academy | Social Media & Healthcare | Scoop.it
I’ve always been excited by the opportunity to do things differently; the chance to look for new ways and to explore the art of the possible.

Via Anne Cooper
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The media, and social media, is full of views and comments about the NHS… – David Nicholson | NHS England

The media, and social media, is full of views and comments about the NHS.  This is my first attempt to add to them from the distinctive position I have in working for the NHS and with patients for 36 years, in almost all aspects of the service.
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Libel conundrum leads to confusion over patient feedback plan

Libel conundrum leads to confusion over patient feedback plan | Social Media & Healthcare | Scoop.it

Confusion surrounds a flagship initiative to allow patients to give online feedback on their treatment, after NHS England gave mixed signals over whether comments would be moderated to prevent defamation.

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Social media for chief executives: the essential guide from NHS Employers

Social media for chief executives: the essential guide from NHS Employers | Social Media & Healthcare | Scoop.it
David Foord's insight:

An essential guide for chief executives in the NHS, exploring leadership in the digital age.

 

This briefing explores how using social media platforms can help NHS chief executives develop a collaborative leadership style that helps get results in the complex system of health and social care. It answers four questions:

 

What is social media and who is using it in healthcare?

Where does social media align itself with the wider policy context?

Why should every NHS chief executive be social media literate?

What guidance and examples exist of NHS chief executives already using social media well?

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Courage to lead in social media NHS Leadership Academy| NHS Leadership Academy

Courage to lead in social media NHS Leadership Academy| NHS Leadership Academy | Social Media & Healthcare | Scoop.it
The journey from an agency nurse to leading the WeNurses online Twitter nursing community has been both inspirational and challenging
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Patient Access Mobile App | Patient.co.uk

Patient Access Mobile App | Patient.co.uk | Social Media & Healthcare | Scoop.it
Patient.co.uk offers comprehensive health information as provided by GPs and nurses to patients during consultations
David Foord's insight:

The UK’s first GP appointment booking app enables patients to book appointments with their doctor directly from their smartphone.

The Patient Access Mobile App from Patient.co.uk will also enable patients to order repeat prescriptions, securely message their practice and update personal details such as change of address.


Patient.co.uk is owned and operated by EMIS – a supplier of healthcare software and related services to GP practices. The EMIS system enables the app to connect directly with practices.

 

The app is also one of the first to feature in the NHS Commissioning Board’s new Health Apps Library (apps.nhs.uk) - a collection of recommended online tools designed to improve the health and wellbeing of the nation.

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Twitter has blurred the boundaries of leadership – so be yourself

Twitter has blurred the boundaries of leadership – so be yourself | Social Media & Healthcare | Scoop.it
I recently collared Rob Webster, chief executive of Leeds Community Healthcare, on Twitter and asked him to write a post about leadership and social media.  Rob is a fabulous tweeter and you can fo...
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LimeGreenMedia's curator insight, February 27, 2013 5:22 AM

What a fantastic post... I found myself nodding vigorously all the way through. Thank you Rob.

 

Last year I chaired an RCGP conference debate about doctors and the health sector using social media. I asked for a show of hands in the room of around 150 to indicate how many of the GP's used split personalities on Twitter - a different personal account ethos to their professional profile. More than half raised their hands.

 

There are understandable concerns about blurring the work-life boundaries for all of us, but perhaps none moreso than doctors and nurses? But your comment: "Over time I have moved on from being very focused on issues and facts, recognising these as being essential but not sufficient, and supplemented them with stories about patients and families. On occasions, I have been that patient, that family has been mine" is so very valuable. Surely there is no better way to ensure that our health system displays humanity in its care than for those who give the care to acknowledge that they are also patients, carers, family and learners?

 

If you have reasonable personal ethics, indicating your personal experiences to make a powerful point on social media channels shouldn't be a problem. If you like to swear, be rude or vindictive to others, have unsociable personal addictions and when you post, something inside you cringes... maybe that's a catalyst for you to consider some personal and professional reflection?

 

Thanks again Rob and David... keep up the great work!

 

Sharon Alcock

Health Journalist, daughter of a man who died with Alzheimers, mother of two teenagers with the usual sugar addictions and sister to a nurse with an eating disorder.

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Ten top tips for NHS tweeters

Ten top tips for NHS tweeters | Social Media & Healthcare | Scoop.it
Regular tweeter and chief executive of a foundation trust, Dr Mark Newbold, shares his best tips for effectively engaging on Twitter
David Foord's insight:

A great set of top toips from a top tweeter!  Share will colleagues and friends who are sceptical about Twitter and social media.

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Quality in the new health system – maintaining and improving quality from April 2013 | NHS Commissioning Board

The National Quality Board (NQB) has published its final report setting out how quality will be maintained and improved in the new health system. 

The NQB brings together the national organisations across the health system responsible for quality...
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Quantifying the digital health revolution

A presentation delivered by Stephen Davies at the Fitness Writers' Association in London, UK


Via Andrew Spong, John Worth
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Camilo Erazo's curator insight, January 25, 2013 7:35 AM

Doctors will have to deal with a minority of 'super-engaged' patients who attempt to control their bodies through data gathering, analysis and visualization. Are they ready for it?

rob halkes's comment, January 25, 2013 8:39 AM
Personal communication styles have always been around. My hypothesis is that the higher the impact of the health condition and the more vulnerable therapy compliance is (e.g. in (breast) cancer, HIV), the more motivation for patients to tend to issues in coping with their conditions. So, let's not desire to 'connect' all patients, but start to try and learn. Culture and styles of doing care is a learning process..;-)
Rowan Norrie's curator insight, February 16, 2013 5:52 AM

Now is the time of biology, technology and big data! Great overview to show how we are now able to measure billions of datapoints about ourselves, track, analyse and take action accordingly.

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Has nursing informatics come of age?

Has nursing informatics come of age? | Social Media & Healthcare | Scoop.it
I was never part of the ‘in-crowd’ at school.  Don’t get me wrong I wasn’t unpopular, I just wasn’t one of those girls who everyone seems to want to be.  I wonder if it was because I chose the wron...
David Foord's insight:

In a word: "Yes"!

 

A great blog from @AnnieCoops on how she got into informatics and where it's heading now

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Week One EBN Twitter Journal Club

Week One EBN Twitter Journal Club | Social Media & Healthcare | Scoop.it
Welcome to the first instalment of the EBN Twitter Journal Club!  The article for discussion focuses on an epidemic in the developing world
David Foord's insight:

An interesting development in social media for healthcare; BMJ Group starts their first Evidence Based Nursing Twitter Journal Club. Running from 17-21 January 2013 the discussion will be continuous and asynchronous.  This will focus on a specific research article on an epidemic in the developing world; childhood obesity.

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