"The Social media revolution is charging forward and has changed the way people connect & communicate. The past several years have seen an increase in online social media communities and the business world is starting to tap into all of the data and conversations to increase sales and customer relationships. Social CRM is emerging as one of the biggest platforms for managing customer relations and the best social CRM tools effectively merge social networks with CRM to help company manage and develop stronger customer relationships. Here are Top 10 Social Customer Relationship Management (CRM) tools in 2011 that are worth a look:"
Posted by @shenoyjoseph
Via Frédéric DEBAILLEUL