Although Einstein Bros. Bagels had maintained a Facebook page throughout 2009, they saw that their number of new visitors had become stagnant with a total at a fan-base of around 5,000. Their campaign approach was designed to determine if direct marketing through Facebook could increase their overall sales, with a secondary goal of increasing feedback from consumers.
- Campaign contacted previous Facebook fans with exclusive free bagel offer
- Afterwards, a block ad was sent replicating offer to new fans
- Promotion lasted 24 hours and sent to all Facebook members
During the first week of the campaign in January of 2010, Einstein Bros. Bagels saw a 1000% increase in fans on their website. On January 25th of the same year, their fan membership jumped from 50,000 to 300,000 in a single day. Those 300,000 members were then used to create a profile of their typical fan.
A second campaign was launched to reach those within their most prominent demographic and the fan base doubled again to 600,000. For the mere cost of a bagel, Einstein Bros. Bagels became the 54th most popular business on Facebook.