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Social Media C4
A mix of Social Media Topics that bring the boom #SMc4
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5 Ways to Use Social Media Listening for Customer Service by Radian6

5 Ways to Use Social Media Listening for Customer Service by Radian6 | Social Media C4 | Scoop.it
One of the best ways to use social media is to listen for customer service opportunities. Treat each piece of information as a gift, because that’s exactly what it is. You’re getting valuable insight...
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Rapportive just turned Gmail into a really useful Twitter client

Rapportive just turned Gmail into a really useful Twitter client | Social Media C4 | Scoop.it
Gmail plugin Rapportive is already one of the most useful tools for anyone wanting to get more out of their email, showing you information from the social networking profiles of people ...

While Rapportive previously let you see the tweets of people who emailed you, it’s now a lot more useful. For a start, you can now reply to people via Twitter, and retweet them too, right from Gmail.
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First-Ever Industry Award Recognizes Social Media Community Managers

First-Ever Industry Award Recognizes Social Media Community Managers | Social Media C4 | Scoop.it
RT @smbuffer: First-Ever Industry Award Recognizes Social Media Community Managers http://t.co/hCFlN9e5... @MediaTip...
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Salesforce.com Unveils 'Social Enterprise' Vision Based on Radian6 #SocialCRM

Salesforce.com Unveils 'Social Enterprise' Vision Based on Radian6 #SocialCRM | Social Media C4 | Scoop.it
"Salesforce.com (NYSE: CRM) today unveiled its vision for "social enterprises," and recently acquired Radian6 is at the heart of that vision.

Radian6 has been dubbed Salesforce's "marketing cloud," and at Cloudforce 2011 in Washington, D.C. today, CEO Marc Benioff and other company officials described how the new social CRM property is being integrated with Salesforce's sales, service and collaboration technologies..." - Paul Shread
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