Social Customer Service
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Social Customer Service for Marketeers | Ruben2.com

Social Customer Service for Marketeers | Ruben2.com | Social Customer Service | Scoop.it
Because the way you treat your customers is promoted on social media, ratings and reviews every single day, your customer service is no longer an indicator of customer satisfaction, retention or value.
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Why Your Brand Needs Social Customer Service

Why Your Brand Needs Social Customer Service | Social Customer Service | Scoop.it
Social customer service is more than just fixing a part, answering a question, sharing a new shortcut, or completing an upgrade. It's about creating better a customer experiences. If you haven't implemented social customer ...
Mirelle Brockett's insight:

Social engagement is a two way conversation not just putting out fires

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Prepare Your Team for Great Social Customer Service

Prepare Your Team for Great Social Customer Service | Social Customer Service | Scoop.it
Effective social customer service usually occurs in just a matter of minutes, but the organizational groundwork must be laid well in advance (Convert frustrated customers into vocal brand advocates: http://t.co/Ksk0GIrNDa...
Mirelle Brockett's insight:

Timely and responsive makes all the difference

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5 Tips for Using Social Media for Customer Service : The Buzz Bin

5 Tips for Using Social Media for Customer Service : The Buzz Bin | Social Customer Service | Scoop.it
It started off as a fairly ordinary day. On Wednesday, three of my colleagues and I were waiting at the ...
Mirelle Brockett's insight:

Being responsive and prepared may help a situation that is out of your control

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