Because the way you treat your customers is promoted on social media, ratings and reviews every single day, your customer service is no longer an indicator of customer satisfaction, retention or value.
Social customer service is more than just fixing a part, answering a question, sharing a new shortcut, or completing an upgrade. It's about creating better a customer experiences. If you haven't implemented social customer ...
Mirelle Brockett's insight:
Social engagement is a two way conversation not just putting out fires
Effective social customer service usually occurs in just a matter of minutes, but the organizational groundwork must be laid well in advance (Convert frustrated customers into vocal brand advocates: http://t.co/Ksk0GIrNDa...
Sharing your scoops to your social media accounts is a must to distribute your curated content. Not only will it drive traffic and leads through your content, but it will help show your expertise with your followers.
How to integrate my topics' content to my website?
Integrating your curated content to your website or blog will allow you to increase your website visitors’ engagement, boost SEO and acquire new visitors. By redirecting your social media traffic to your website, Scoop.it will also help you generate more qualified traffic and leads from your curation work.
Distributing your curated content through a newsletter is a great way to nurture and engage your email subscribers will developing your traffic and visibility.
Creating engaging newsletters with your curated content is really easy.