Social Customer Service
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Microsoft unveils new marketing, customer care and social listening capabilities

Microsoft unveils new marketing, customer care and social listening capabilities | Social Customer Service | Scoop.it
Imperial Valley California News, including Brawley, El Centro, Calexico, Holtville, Dunes, San Diego, Palm Springs (Microsoft’s new capabilities expected release is the second quarter of 2014 – engage and nurture relationships!
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Scooped by Mike Moors
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Twitter testing click-to-call - BizReport

Twitter testing click-to-call
BizReport
Perhaps those who use the micro-blogging platform for customer service will have a need, but Twitter is essentially a social platform.
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