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How millennials are shaping the future of business travel

How millennials are shaping the future of business travel | Cultural Trendz | Scoop.it
By Jordan Forrest A new generation of business travelers is quickly becoming a force to be reckoned with. Millennials, the generation of tech savvy digital natives currently in their twenties and early thirties, will account for nearly half of the workforce by 2020, bringing with them vastly different travel habits and expectations than previous generations. As their presence continues to grow, travel and tourism companies are scrambling to capture the business and loyalty of this new breed of travelers. They Travel More Often Though still relatively new to the workforce, Millennials are already traveling for work more often than their older colleagues. According to a recent survey published by Expedia, professionals between the ages of 18 and 30 average five business trips a year, compared to just two for those aged 35 year and up. Millennials are also 62 percent more likely to extend a business trip into a vacation and are quicker to embrace loyalty programs than older generations. They Love Their Gadgets Business travelers are often early adopters of new technology, and Millennials are just as eager — possibly more so. They expect mobility and crave convenience. Thirty-two percent of Millennials reported using a smartphone to book business travel, while only 12 percent of those over the age of 45 said the same. Millennial travelers are also more likely to use apps like TripIt or GateGuru to streamline travel planning. They’re Not Shy About Splurging on the Company Dime Next time you’re out at dinner, don’t be surprised if the 20-something at the table beside you is putting the filet mignon on the corporate card. Millennials, as it turns out, have expensive taste — as long as they’re not the ones paying. Thirty-seven percent of business travelers aged 18 to 30 claim they spend more of their company’s money on room service than they would of their own, compared with 21 percent of their peers between the ages of 46 and 65. They are also quicker to shell out company cash on fine dining than their more seasoned colleagues. Their employers might want to consider turning to a tool like Concur Expense Management to see just how much their Millennials travelers are spending. They’re Spontaneous The travel industry has always operated on advanced reservations, but that might be changing soon. Millennials are famous (or perhaps infamous) for their spontaneity. They are far more likely to book a trip or change their travel plans at the last minute, and travel businesses are taking note. Many airlines and hotels have begun offering last-minute online travel deals targeted at digitally savvy Millennial travelers. A host of apps like Jetsetter and NextFlight have also emerged to help travelers find a flight or a hotel on a whim. They’re Not Afraid to Voice Dissatisfaction Millennials rely heavily on review sites like TripAdvisor. An overwhelming 80 percent of respondents in Expedia’s survey said they consider online reviews important when planning a trip. They’re not shy about sharing a review of their own, either. And since one in four Millennial business travelers reported posting a negative review online within the past year, it’s no wonder that businesses are eager to meet Millennial demands. Millions of Millennials have joined the workforce already, with even more to come in the near future. Their reliance on mobile technology, instant access, and constant contact are forcing companies and travel service providers to take notice. As a result, the world of business travel is shifting its focus toward more intuitive technology, greater flexibility, and an always-on approach to connectivity. These changes are sure to delight any business traveler — regardless of the generation they hail from. Jordan Forrest is a freelance writer based in New York City.
Vilma Bonilla's insight:
Yep, that girl in the pic above is me. I travel for business and I rely on technology to plan, connect, and book travel. Service is a big deal for me. I write reviews, too.
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The Rise of the Young Buyer

The Rise of the Young Buyer | Cultural Trendz | Scoop.it

Two years ago, when he was 26, Matt Winter paid a little over $1 million for a four-bedroom, Mediterranean-style house in Culver City, an artsy, formerly industrial section of Los Angeles. This month, the now 28-year-old Mr. Winter, who runs his own interior design firm, paid about $1.7 million for his second home, a three-bedroom, Spanish-revival in Westwood, a neighborhood near UCLA.


"I have always felt that having your money in property is the safest and best thing to do if you want to grow your personal wealth," says Mr. Winter, who founded his design company at 23. None of Mr. Winter's assets are in the stock market—he says the market "spooks him" and that he prefers to invest in real estate.

Mr. Winter is part of a growing group of wealthy young buyers who are making inroads in the world of high-end real estate, acquiring properties at prices, and at a pace, that brokers say they have never seen before. Real-estate agents say that young people are buying more expensive homes than previously. They are also more likely to buy several properties, and use one as an investment. Buying real estate has grown more attractive, these young buyers say, compared with the stock market, which appears riskier to a generation that entered the workforce during a market correction.

In recent years, low interest rates coupled with lower real-estate prices had also made it easier for people in their 20s and early 30s—whom demographers refer to as "Generation Y" or "millennials"—to buy.

"In the last two months, half the folks I sold homes to were young entrepreneurial types—and they were all buying homes for over a million dollars," says Michael Rankin, a managing partner at TTR Sotheby's International Realty in Washington, D.C. "A few years ago, that kind of buyer was invisible. We had young folks buying starter condos for a few hundred thousand dollars. But this new wave is skipping that step entirely and going right for the high-end home."

In March, Mr. Rankin helped broker a deal for Grant Allen, a 34-year-old who works in venture capital and paid $1.1 million for a 2,400-square-foot three-bedroom row house in D.C.'s Logan Circle neighborhood. His 28-year-old fiancée also owns a condo in the city, but in part because of Mr. Rankin's advice the couple decided to keep it as an investment and now rent it out for $3,250 a month. "The stock market has popped lately, but I view it generally with a lot of skepticism," says Mr. Allen, who adds that he has recently reduced his exposure to public equities to about two-thirds of his assets from three-quarters. "These days, I feel like you need to put your money in something that's more of a sure thing."

While homeownership rates have fallen sharply in the past year among the middle-age, the rate has actually grown among young people aged 25 to 34, according to Census Bureau data. And while the average age of a first-time home buyer has remained relatively constant—at 31—over the past decade, brokers and analysts alike say that the wealthiest 10% of millennials will have a profound effect on the future real-estate market. The spending of this 10% will account for one fifth of all dollars spent on primary-home purchases over the next three years, according to the 2013 Survey of Affluence and Wealth in America, which is conducted annually by American Express Publishing and the Harrison Group, a market research firm.

And according to a new report issued by the National Association of Realtors, millennials now compose the second-largest group of recent home buyers, making up 28% of the pool. ("Generation X," the age group just slightly older, ranks first.)

"My generation—we got burned pretty bad by the stock market, we're tired of paying rent, and we don't see any better place to put our money," explains Oren Alexander, a 26-year-old real-estate broker who caters to many young, wealthy buyers. He had about 25% of his assets in the stock market but liquidated them in 2012 to invest in real estate instead. He is in contract to buy his first apartment for $1.5 million, a 1,000-square-foot two-bedroom on the Bowery in downtown Manhattan.

Some investment professionals caution against the strategy. Andrew O'Daniel, a senior vice president and financial advisor at Morgan Stanley, MS -0.29% says home buyers of any age shouldn't look at their primary residence as an investment but rather as a useful necessity, because equities and other assets tend to offer better returns. "If they can make a little money off their home, because of where we are in the real-estate cycle, so be it. That's a nice fringe benefit," he says. "But it shouldn't be the number one objective."

Another factor in the surge: the tech boom. Brokers say many of the young buyers today have made money during the IPOs of technology companies such as Facebook, FB +1.45% Google, GOOG -0.10% LinkedIn, or they have profited by starting their own companies. Ken DeLeon, a broker in the San Francisco Bay area, says that he has seen a large shift in recent years among high-end home buyers, with 70% more people under 35 in the mix today than just two years ago.

Part of that comes as young tech titans, rich in stock, attempt to diversify their portfolios. "We felt that real estate was a much more stable asset class than equities. It also offers tax advantages, which a lot of our friends in tech are looking for these days," says former Facebook executive Rick Armbrust. Now 33, Mr. Armbrust and his wife, Sheila, a litigator, paid $1.2 million for a newly built 2,000-square-foot duplex condominium in Noe Valley about 2½ years ago.

These young techies are often making big real-estate leaps too, jumping from a modest monthly rental to a large home in a single step, rather than purchasing the starter home that was a home-buying hallmark of other generations. "One of my Facebook clients recently moved from an 800-square-foot rental apartment to a 9,000-square-foot home, which they purchased for $7 million," Mr. DeLeon recalls.

Many young buyers are also selecting the most expensive markets in the country, brokers say, skipping modest neighborhoods in favor of the exclusive. Fernanda Vidigal, 33, recently paid $2.2 million for a 2,530-square-foot condominium on Fisher Island, a members-only community in Miami. Ms. Vidigal, who works in finance and lives most of the year in São Paulo plans to spend an additional $1 million to renovate the unit, which has floor-to-ceiling windows that overlook the ocean. "The apartment was cheap for what it is," says Ms. Vidigal. "We got a good value—and moreover, it will be really easy to rent this place once it is renovated."

At the very high end, some of the most headline-grabbing purchases of the past few years have been made by wealthy young buyers.

Last year, a trust acting on behalf of young Russian heiress Ekaterina Rybolovleva paid $88 million for a penthouse on Central Park West—the largest residential transaction on record in Manhattan. Earlier this year, she picked up two Greek islands. The Ecclestone sisters, 20-something daughters of Formula One racing boss Bernie Ecclestone, have spent more than $150 million on properties in London and Beverly Hills over the past few years—and brokers say they may buy more.

This lavish spending at the high end is in part due to a consolidation of wealth among the global elite, says Jeff Hyland, a top luxury broker in Los Angeles whose firm Hilton & Hyland brokered a deal for the Ecclestone family. "There is so much more wealth today among the superrich," says Mr. Hyland. "More than ever these families need a way to safely and quickly distribute money to their children and to different countries. Real estate is a great answer."

Familial assistance, even at more modest levels, has also boosted the purchasing power of younger buyers, brokers say. Parents are helping their children make purchases more often than ever, these people add, in part because keeping their retirement funds in bonds or money-market accounts yields lower returns than in previous decades.

"I've seen more parents buy homes for their children in the last year than in my whole career," says Jade Mills, a luxury broker in Los Angeles. "It was very unusual 10 years ago. In the last year, I've sold six houses to clients whose parents paid for them."

Olivia Waldman, a physician assistant in surgery, approached her parents a few years ago about her desire to buy an apartment in Manhattan. To her surprise, they suggested they contribute to the purchase so they could buy a larger place that might be a better investment. They ended up buying a two-bedroom condo on the Upper East Side for $1.15 million in cash. Ms. Waldman, now 33, didn't contribute to the purchase but pays the monthly maintenance fee. "The apartment is much bigger than I personally would have wanted for myself, but it makes a lot of financial sense because it will resell better than a small studio would," she says.

Many of those parents are baby boomers, who are near retirement age and are also passing along more money to their children than prior generations, according to the study of the wealthiest 10% of Americans conducted by American Express Publishing and the Harrison Group. The study shows that while 24% of millennials have grown up wealthy, only 7% of baby boomers and 9% of Gen X Americans report growing up rich.

"For the first time since the pre-Depression, Gatsby era, we have a generation of kids whose parents made a great deal of money and are giving a great deal of it to their children," says Jim Taylor, vice chairman of the Harrison Group and an author of the study. "Prior to this, very few families had money through inheritance. There is a living wealth transfer currently taking place that this country hasn't seen in decades."

Real-estate developers say they too have noticed the influx of millennials and are now catering to their preferences. These buyers tend to like new construction, with modern touches such as floor-to-ceiling windows, high ceilings and rooms that flow from indoors to outdoors. They also gravitate toward open floor plans that provide large, fluid spaces for entertaining, rather than separate living and dining rooms.

"These days, we absolutely design with a younger buyer in mind," says Lance Tate, a Los Gatos, Calif.-based developer who builds spec homes. "We try to limit walls as much as we can to create an open floor plan and we avoid any ornate nonsense. We try to build modern and we also put solar on a lot of our homes."

Amenities are another draw, and many luxury buildings have had success luring millennials with the promise of pools, gyms, spas, and basketball courts. 515 East 72nd Street, a 41-story building in Manhattan, has all those features and 326 units that range from $725,000 to more than $12 million. In the last six weeks, managing director for Corcoran Sunshine Elaine Diratz, who oversees sales for the building, says she has sold about seven one-bedroom units to young buyers whose parents have assisted them with the purchase; only six one-bedrooms out of the building's 147 one-bedroom units remain.

Kimberly Lucero, who runs sales for the Ritz-Carlton Residences at LA Live in downtown Los Angeles, says she was surprised by the number of young people interested in units at the building. "You think of the Ritz as a more traditional place for the older, affluent crowd." But today almost 15% of the building's residents are millennials, she says. "Our condos have been graduation presents for USC graduates more than once, or gifts to celebrate a kid's first job."

To attract more young people, Ms. Lucero says she and her sales team upgraded the building's amenities in January, renovating the common areas where she noticed young residents like to entertain their friends. Now, in place of several generic lounges, the building features a sports-watching room with multiple televisions, a wine-tasting room, an entertainment library, a travel library and a daily breakfast buffet, served in a special lounge.

Brokers are also marketing to millennials by advertising through new channels. At 250 Bowery in Manhattan, the marketing team turned to social media to promote the building, running renderings of units through filters on Instagram, the photo-sharing site. The 24-unit luxury development sold out within a month when it hit the market late last year.

"The fact that the building was all over Instagram, that definitely made me feel like it was new and chic," says Joseph Hanono, a 29-year-old who runs his own insurance company and is in contract to purchase a 600-square-foot unit in the building for close to $1 million. "I feel like my neighbors there are going to be the kind of people I want to be neighbors with," he adds, "people who make me feel confident that I am building real equity with this apartment, rather than owning some random stock."

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