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Personalized Customer Engagement: How to Get Started? - No Jitter

Personalized Customer Engagement: How to Get Started? - No Jitter | social crm | Scoop.it
Personalized Customer Engagement: How to Get Started?
No Jitter
Personalized customer engagement is not an event, it is a process. Once the appropriate infrastructure is in place, the journey can begin.
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The Ultimate Experience for Mobile Customer Engagement

Thanks to mobile devices, your prospects, customers, and competitors are online 24/7 through text messaging, social media, e-mail, apps, and news feeds, mobi...
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Innovative social CRM company Intercom gains $23M in Series B ...

Innovative social CRM company Intercom gains $23M in Series B ... | social crm | Scoop.it
Intercom has raised $23 million in a series B round led by Bessemer and joined by The Social+Capital Partnership, which has been widely reported. The company has positioned itself in a great and growing market, ...
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White Paper: How Brands Leverage Social Media

White Paper: How Brands Leverage Social Media | social crm | Scoop.it
White Paper: How Brands Leverage Social Media http://t.co/ohACQZ35yp
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Why Peter Drucker would Laugh at the Fascination With Social CRM

Why Peter Drucker would Laugh at the Fascination With Social CRM | social crm | Scoop.it

Why Peter Drucker would Laugh at the Fascination With Social CRM http://ow.ly/5bSNv #Social #CRM...


Via Jim Conard
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Traditional vs Social CRM

Inspired by an article by Brent Leary, I decided to give some concrete examples of how Traditional CRM approaches measure up with Social CRM approaches. In t...
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BlazeLoop® Mobile Customer Engagement Solutions

BlazeLoop® Customer Engagement Solution from Benbria® captures real-time customer input from a variety of sources and makes it actionable by directing it to ...
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