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Business Transformation
Corporate Strategy in the Post Industrial, Digital Economy.
Curated by Karl Wabst
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Dove Ad on Women’s Self-Image Creates an Online Sensation

Dove Ad on Women’s Self-Image Creates an Online Sensation | Business Transformation | Scoop.it
A video focusing on Dove’s findings that only 4 percent of women consider themselves beautiful has been viewed more than seven million times on YouTube.
Karl Wabst's insight:

The NY Times ran a piece about women's image self-perception vs perceptions of the same woman by a random stranger's.This is interesting from the psychological perspective.

Advertising Age ran a piece earlier http://sco.lt/8weiED

 

Perhaps advertising and marketing can change the focus to healthier perceptions of beauty rather than holding up impossibly skinny, young girls as role models.

 

Read

Modeling Scouts Hunt for Fresh Faces at Swedish Eating Disorder Clinic http://sco.lt/4jMGRN

 

 

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Compliance: When “Just Following Orders” Becomes “Just Trying to Keep My Job”

Compliance: When “Just Following Orders” Becomes “Just Trying to Keep My Job” | Business Transformation | Scoop.it

Compliance is a psychological horror story based on an incident that took place in an American fast food restaurant in 2004. Raises questions about organizational culture and how far compliance goes.

Karl Wabst's insight:

What would YOU do?

 

The premise: a cop calls up and convinces a restaurant manager to interrogate her teenaged employee about a supposed theft from a customer -- a situation that soon spins out of control.

 

How eff ectively would we lead and manage? Would we stand up for our employees when wronged rather than placate authority figures?

 

If the answers to these questions seem obvious, consider seeing this movie.

 

If this sounds far-fetched, recall the experiments performed by Stanley Milgram on compliance with authority figures.

 

If you haven't heard of Stanley Milgram here is a place to start:

 

The Man Who Shocked The World: http://www.psychologytoday.com/articles/200203/the-man-who-shocked-the-world

 

Milgram experiment - Wikipedia

http://en.wikipedia.org/wiki/Milgram_experiment

 

Obedience to Authority: An Experimental View - Book

http://en.wikipedia.org/wiki/Obedience_to_Authority:_An_Experimental_View

 

Movie Web site: http://www.magpictures.com/compliance/

 

Netflix: http://dvd.netflix.com/Movie/Compliance/70229062?USERID=1497385052&SESSIONID=id_1497385053&SITEID=&fcld=true&KID=k504144&TACID=&CREATIVE=n

 

 

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5 Impacts of Social Business on Culture

5 Impacts of Social Business on Culture | Business Transformation | Scoop.it
Adi Gaskell writes how social business can affect culture within the organization.
Karl Wabst's insight:

The author is a UK based consultant. It's interesting to hear perspectives from different cultures. Those can be from different countries, companies, even departments. The conversation is an important way to figure out where we go and how we get there.

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It Wasn't Sunil Tripathi: The Anatomy of a Misinformation Disaster

It Wasn't Sunil Tripathi: The Anatomy of a Misinformation Disaster | Business Transformation | Scoop.it
How a terrible misidentification of two people with no connection to the Boston bombing spread so far, so fast
Karl Wabst's insight:

Crowdsourcing in the Boston Marathon bombing investigation took a wrong turn. Fortunately no one was harmed as a result.

I am not saying that the efforts of so many people who came together to identify and track down the 2 bombers were wrong or negative. There is the potential for great things to be accomplished when citizens become engaged.

In our euphoria over the end to the current threat we need to look at the things that went right and those that went wrong. In project management and medical terms, a post mortem.

The old ways should not be thrown out because there are some painful and valuable lessons learned during centuries of old fashioned police investigation.

In a previous post I talked about the fact that we cannot always trust what we see with our own eyes. For more see: Did You See That?! http://sco.lt/8zBftJ

I am actually very happy to see so many people get engaged and reach out to help. Having been through a few crazy events myself I learned the value of process to guide investigations, prevent the next event, and to clean up after the current event.

Maybe we can crowdsource ways to become savvier about out process for the future. There will be another event that can benefit from such efforts. Anyone who says differently is just plain wrong. Great work!

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Boston’s Surreal Crowdsourced Manhunt

Boston’s Surreal Crowdsourced Manhunt | Business Transformation | Scoop.it

Surveillance is no longer simply a government or corporate enterprise: The cameras are us. Armed with our phones, we are the lens, a nation of eyewitnesses aided by technology and connected by an electronic web.

Karl Wabst's insight:

The proliferation of devices with cameras, tracking technology and Internet connectivity paid off this week for Boston Police.

 

The manhunt provides evidence of a culture change. With events still unfolding, many of us may not have thought about it much yet.  

 

Technology was an enabler, but crowdsourcing a.k.a. the wisdom of the crowd was the star in helping to track down a pair of terrorists. Proof that “it” can happen here continues to gather.  

 

Are there bigger questions looming related to the ubiquitous surveillance we are now capable of?

 

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Lucky For Some: 13 Tips For Enterprise Social Networking Success In 2013 | BCW

Lucky For Some: 13 Tips For Enterprise Social Networking Success In 2013 | BCW | Business Transformation | Scoop.it
Lucky For Some: 13 Tips For Enterprise Social Networking Success In 2013
Karl Wabst's insight:

Short on technical jargon. Some good tips for the enterprise that wants to deploy an collaboration / business-focused enterprise social network.

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Retailers Object to EMV-Card Adoption — And Some May Not Switch

Retailers Object to EMV-Card Adoption — And Some May Not Switch | Business Transformation | Scoop.it

Credit card processing networks report strong progress among issuers and acquirers in the U.S. migration to EMV-chip cards, but many retailers are still lashing out against the expectation that they upgrade their point of sale hardware.

Karl Wabst's insight:

The US is far behind other countries in the adoption of EMV and NFC (contact and contactless) payment cards. Not everyone is excited about the 2015 payment infrastructure upgrade announced by MasterCard and Visa.  

 

Retailers are upset about the additional costs of upgrading to new terminals.

 

Why should you care? This change in the payments industry affects all consumers. The issues may seem confusing at first. Even so, it might be a good time for you to educate yourself and pass the lessons along through word of mouth advertising.

 

Think how smart you'll sound at the next barbeque!  Here are some resources:

 

THE ADOPTION OF EMV® TECHNOLOGY IN THE U.S. - from Datacard http://www.datacard.com/downloads/ViewDownLoad.dyn?elementId=repositories/downloads/xml/WP_Adoption_of_EMV_in_US.xml&repositoryName=downloads&index=3

 

 

NFC and EMV Payments Are In The Very Near Future For Your Business, Are You Ready? (Video)

http://www.merchantdoctor.net/index.php/site/blog_detail_video/nfc_or_emv_is_coming._is_your_business_ready

 

Webinar: EMV for Merchants and Acquirers -- U.S. Migration Considerations. http://www.youtube.com/watch?v=3nUz1kIlQyk

 

 

Understand the basics of credit card processing

 

Credit Card Processing 101: Payments & Industry Players. (Video) http://www.youtube.com/watch?v=MpT4MboaNa0   

 

 

Credit Card Processing 101: Understanding Transaction Fees (Video) http://www.youtube.com/watch?v=XCwyAnu0emQ

 

 

Credit Card Processing 101: A Closer Look at Interchange (Video) http://www.youtube.com/watch?v=VyVQYLM9Bsk

 

 

Credit Card Processing 101: Pricing and Best Practices (Video) http://www.youtube.com/watch?v=KiKR_ERr_PM

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Getting Back To Marketing Basics

Getting Back To Marketing Basics | Business Transformation | Scoop.it
Why Brands Are Getting It Wrong in Social Media
Karl Wabst's insight:

Good advice from Brian. Please stop talking about social media on social media.

 

Read your company’s 10-K. Get an MBA. Learn about business, value, stakeholders, products, trends, leadership, management, marketing, sales, customer experience and whatever else is of interest to your audience.

 

Why should your audience care about what you’re saying? WIIFM? Speak to your audience in their language. Amen!

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Success Indicator Infographic

Success Indicator Infographic | Business Transformation | Scoop.it

A Must Have Poster On Success Indicators


Via Susan Bainbridge
Karl Wabst's insight:

The chart was compiled by MaryEllen Tribby. It contrasts characteristics, traits and behaviors of successful people vs. unsuccessful people.

 

 

Successful People:

- Have a sense of gratitude,

- Forgive others,

- Accept responsibility for their failures,

- Compliment,

- Read every day,

- Keep a journal,

- Talk about ideas,

- Want others to succeed,

- Share information and data,

- Keep a "to-be" list,

- Exude joy,

- Keep a "to-do / project" list,

- Set goals and develop life plans,

- Embrace change,

- Give other people credit for their victories, 

- Operate from a transformational perspective

 

 

Unsuccessful People:

- Have a sense of entitlement,

- Hold a grudge,

- Blame others for their failures,

- Criticize,

- Watch TV every day,

- Say they keep a journal but really don't,

- Talk about people,

- Secretly hope others fail,

- Horde information and data,

- Don't know what they want to be,

- Exude anger,

- Fly by their seat of their pants,

- Never set goals,

- Think they know it all,

- Fear change,

- Take all the credit of their victories,

- Operate from a transactional perspective

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Jacqui Hogan's curator insight, April 19, 2013 4:07 AM

Good insights from Karl.

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The 10 Best Ways HR Can Improve Workplace Creativity and Innovation - i4cp

The 10 Best Ways HR Can Improve Workplace Creativity and Innovation - i4cp | Business Transformation | Scoop.it

How do you improve creativity and innovation in the workplace on a systematic level? And how does HR play a critical role in fostering innovation?

Karl Wabst's insight:

The #1 of 10 best ways HR can improve workplace creativity and innovation

 

(Insert your own drum roll here): 

 

1. Use technology-enabled collaboration/social media tools to share knowledge.By using forums, intranets, and other media for group efforts, top companies are able to gather ideas from a diverse group of employees and sometimes even customers and company outsiders. IBM did some research on their online communications and found that the more sources of diversity that were represented the more productive, engaged, and inter-communicative people were. Creating avenues for communication and championing policies that embrace more input from social media can help find those diverse viewpoints...

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Social intrapreneurs: the changemakers working inside companies

Social intrapreneurs: the changemakers working inside companies | Business Transformation | Scoop.it

Such people are sometimes better referred to as troublemakers. But I prefer to call them "changemakers" – these are social intrapreneurs.

Karl Wabst's insight:

Social business transformation, accomplishing goals by connecting people to other people to solve problems, doesn’t always start from behind a computer or on a social network.

 

Change can happen when people in the field see problems that their companies, friends or online communities can help solve by using their influence and creativity. If you read Switch, this reminds me of some of the stories of Positive Disruption / Positive Change.

 

The people they help may not be able to pay for the development of the service or product. The goodwill and community that result may inspire others to use their influence to make a difference in someone else's life.

 

Maybe social networks, companies and individuals can shift, only for a while, from thinking about competing in the global economy to living in a global community.

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Awesome talk by Jeremiah Owyang on (true) social media strategy

Awesome talk by Jeremiah Owyang on (true) social media strategy | Business Transformation | Scoop.it
“Scalable social program is how you should align your priorities for this year. You’ll be able to fly higher because the crowd, your employees, your customers will lift you up. One on one social media does not scale.”
Karl Wabst's insight:

Awesome talk by Jeremiah Owyang on (true) social media strategy

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Kmart's Sophomoric 'Ship My Pants' Video to Air on TV

Kmart's Sophomoric 'Ship My Pants' Video to Air on TV | Business Transformation | Scoop.it

kmart's silly "ship my pants" video was published on April 10. Since then,  the video has racked up 11.6 million views on YouTube. It has nearly 40,000 likes on Kmart's Facebook page.

Karl Wabst's insight:

America loves a good poop joke. Social content doesn't have to be intellectual to make the transition from online to TV.

 

But - will it blend?

 

https://www.youtube.com/watch?v=I03UmJbK0lA&feature=player_embedded

 

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It's a VUCA World presentation by Denise Caron

It's a VUCA World presentation by Denise Caron | Business Transformation | Scoop.it
Volatility, uncertainty, complexity and ambiguity – that’s the world we live in – it’s a VUCA world.
Karl Wabst's insight:

The VUCA acronym is from a strategic leadership primer that recognizes the need for organizational change leadership to adapt traditional institutions to a world where people, culture, information and technology interact at the speed of light.

 

VUCA was conceived by the military

Strategic Leadership Primer - US Army War College 3rd edition

http://www.carlisle.army.mil/usawc/dclm/slp3.pdf

 

Snatched up by business management authors and leadership gurus.

Get There Early -- Sensing the Future to Compete in the Present http://www.amazon.com/Get-There-Early-0-ebook/dp/B005M0CZN8/ref=tmm_kin_title_0/184-4886475-1590411

 

Leaders Make the Future: Ten New Leadership Skills

http://www.amazon.com/dp/1605090026/?tag=googhydr-20&hvadid=4508064437&hvpos=1o1&hvexid=&hvnetw=g&hvrand=2006863550426881790&hvpone=7.22&hvptwo=&hvqmt=e&hvdev=c&ref=pd_sl_94uhfdtcvt_e

 

Denise Caron's presentation does a nice job of explaining VUCA in friendly terms, with great graphics.

 

This TedTalk on leadership explains why this matters: http://sco.lt/5c6JRh

This talk brings the idea to the corporate stage - without mentioning the term once -http://sco.lt/6sDycr

 

 

 

 

 

 

 

 

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"Big Data for All: Privacy and User Control in the Age of Analytics"

We live in an age of “big data.” Data have become the raw material of production, a new source for immense economic and social value.
Karl Wabst's insight:

This article examines changes to ideas about the rules and methodology in place for capturing the value of big data. Many of the laws and regulations currently in place have roots in WWII and a time before the PC. It makes sense to rethink where we are, where we are headed and how to transition people and processes to make the journey a bit smoother.

This is a journal article. It is written from a legal point of view. Don't let that deter you from reading. Responsibilities for decisions about data, policy and practices are pushed out further toward the edge of businesses and agencies - closer to where employees interact with those affected by data collection, analysis and application.

Educating yourself about the issues is an important part of being able to move your career along. Not to mention protecting personal data in the new landscape and creating value for customers and constituents.

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Three Tips to Better Understand Social Business

Three Tips to Better Understand Social Business | Business Transformation | Scoop.it

It is very easy to confuse social media and social business. The graphic in this post is a great illustration ...

Karl Wabst's insight:

Good introduction to social business transformation. Start the conversation to bring social media value to both the business and consumerss.

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Yahoo's Mayer Finally Addresses Controversial Policy Changes

Yahoo's Mayer Finally Addresses Controversial Policy Changes | Business Transformation | Scoop.it

After launching into her keynote, Mayer paused and, bringing up a projection of a purple elephant, according to Fortune, said she "needed to talk about the elephant in the room."

Karl Wabst's insight:

Trying to turn around a company the size of Yahoo involves many decisions about strategy, tactics, and people. Each is part of the difficult to define thing called corporate culture.

 

The media, public, disgruntled employees and shareholders will have a hard time holding back judgment on each controversial decision. This is not unexpected in today's always on society.

 

The same issues will play out over time, creating another giant purple elephant that stalks Mayer. Opinions and decisions on her tenure, and ability to save the long mismanaged giant will be made in the short term due to a combination of Board, employee and public scrutiny.

 

It would be wise to remember that success or failure will require many years to shake out. Recent events ought to remind us that a Kodak moment can actually take decades to develop.

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Creating the Best Workplace on Earth

Creating the Best Workplace on Earth | Business Transformation | Scoop.it

The organization of your dreams.” In a nutshell, it’s a company where individual differences are nurtured; information is not suppressed or spun; the company adds value to employees, rather than merely extracting it from them; the organization stands for something meaningful; the work itself is intrinsically rewarding; and there are no stupid rules.       

Karl Wabst's insight:

The authors were researching the relationship between authenticity and effective leadership. Why should this matter to your organization?

 

The consensus is that people will not follow a leader they feel is inauthentic. The surveyed executives made it clear that for them to be authentic, they needed to work for an authentic organization.

 

The article describes 3 years of investigation into this question by asking hundreds of executives in surveys and in seminars all over the world to describe their ideal organization.

 

Take the test to see if your organization is to the ideal. 

 

There's an audio interview with the authors here:

http://blogs.hbr.org/ideacast/2013/04/building-a-company-everyone-lo.html

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Secret History Of The Credit Card

Secret History Of The Credit Card | Business Transformation | Scoop.it

In "Secret History of the Credit Card," FRONTLINE® and The New York Times join forces to investigate an industry few Americans fully understand. In this one-hour report, correspondent Lowell Bergman uncovers the techniques used by the industry to earn record profits and get consumers to take on more debt.

Karl Wabst's insight:

Friday fun! Consumers love credit cards! Well they love the convenience at least. How many of us understand how they work?  

 

Consumers are talking. Stories abound about how credit has affected their lives, for better and worse. Will they bring change to an industry many don't understand? Many will be surprised by what they learn in this report. 

 

This PBS report from 2004 will get you up to speed on the basics, just in time for the EMV and NFC changes.

 

If you're a teacher there is a study guide to help bring the lessons into the classroom.

 

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Walmart: Mobile Payments Is a Business Issue, Not a Tech Issue

Walmart: Mobile Payments Is a Business Issue, Not a Tech Issue | Business Transformation | Scoop.it

Retailers should determine how new mobile payment systems will work within the structure of their business, rather than fret over the specifics of the technology - Sr Director of payment systems at Wal-Mart Stores Inc.

Karl Wabst's insight:

Thank goodness. Glad to see there are more senior leaders raising their voices in the "it's not about the technology" chorus.

 

As cool as current and future innovations in social, local and mobile technology may be, they can be made better and safer. Solutions are implemented to provide value to the brand, shareholders and customers.

 

The call to put old solutions in place may seem great in the short term, but the potential costs to reputation as retailers and transaction processing firms continue to compromise consumer data is untenable.

 

The current system of processing purchases as card-not-present transactions incur higher fraud risk and higher interchange rates.  With more secure solutions in place, there is less evidence to support higher prices to consumers. On the other hand, there are no guarantees that lower risk and operating costs will be passed along to consumers.

 

See “Card Not Present Transaction” for a basic explanation of the problem: http://en.wikipedia.org/wiki/Card_not_present_transaction

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Storify Aims For Marketers With its New ‘Storify Business’ Plan, Redesigns Free Version Too

Storify Aims For Marketers With its New ‘Storify Business’ Plan, Redesigns Free Version Too | Business Transformation | Scoop.it
Last month, social media curation service Storify revealed its first paid plan, Storify VIP.
Karl Wabst's insight:

Storify moves to expand its appeal beyond journalists.

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US consumer use of social media to make purchasing decisions – infographic

US consumer use of social media to make purchasing decisions – infographic | Business Transformation | Scoop.it
US consumer use of social media to make purchasing decisions – infographic How Facebook Factors
Karl Wabst's insight:

Dear CEO, take note:

 

You may not use social media but your customers do! Any questions? Still not convinced? Ask your kids and your customers. Oh, I forgot a step - Listen to the reply.

 

Look at the recent studies on customer trust (Edleman Trust Barometer: http://www.edelman.com/insights/intellectual-property/trust-2013/) and studies on customer service satisfaction. Bleak.

 

Don't forget to treat your employees well so they are motivated to provide better customer service. Here's a link to an article on the Service-Profit Chain

http://blogs.hbr.org/cs/2012/11/retails_winners_rely_on_the_se.html

 

Open an account on Facebook and see what the fuss is about. First, ask your kid for a fake name to use. After all, you wouldn't want corporate marketing to know you used social media.

 

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Dove Hires Criminal Sketch Artist to Draw Women as They See Themselves and as Others See Them

Dove Hires Criminal Sketch Artist to Draw Women as They See Themselves and as Others See Them | Business Transformation | Scoop.it

Gil Zamora is an FBI-trained forensics artist with over 3,000 criminal sketches under his belt. Dove and Ogilvy hired him to interview and draw seven different women—two sketches of each.

Karl Wabst's insight:

Interesting story about how women see themselves versus how a random stranger sees them. Why does it matter? Watch the video. Look at the women go through the process.

 

Self-perception can alter what we can / do achieve. It impacts the way we behave, the risks we take and decisions we make. Self-perception influences how we project ourselves on the Internet, in social media and in real life, like the Board Room.

 

I wonder how much more women would accomplish if they could see themselves through a random stranger's eyes, with more focus on their talents and abilities instead of on their flaws. 

 

It would be fascinating to see this same process done with men.

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Is Applying for Jobs Online an Effective Way to Find Work?

For more coverage: http://to.pbs.org/SQm4pJ With a bad economy and nearly everyone on the internet, one job opening promoted online can receive thousands of ...
Karl Wabst's insight:

This report from PBS News Hour, Published on Sep 25, 2012, has an interesting take on the job application process. If you haven't seen it, take a look. It might change your tactics. It should make hiring managers worry.

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Mastercard, AmEx Feed Data to Marketers

Mastercard, AmEx Feed Data to Marketers | Business Transformation | Scoop.it
credit-card firms are selling their transaction data for digital advertising and other marketing efforts, but fears of consumer backlash abound.
Karl Wabst's insight:

Credit card companies and marketers seem sort of nervous about how they partner together monetize your data. The claim that the data is not very granular may be a sign that consumers have gained some power in the social business conversation. Keep an eye on this practice over time to see if the credit card firms move more data if consumers do not protest.

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