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A video focusing on Dove’s findings that only 4 percent of women consider themselves beautiful has been viewed more than seven million times on YouTube.
The NY Times ran a piece about women's image self-perception vs perceptions of the same woman by a random stranger's.This is interesting from the psychological perspective.
Advertising Age ran a piece earlier http://sco.lt/8weiED
Perhaps advertising and marketing can change the focus to healthier perceptions of beauty rather than holding up impossibly skinny, young girls as role models.
Modeling Scouts Hunt for Fresh Faces at Swedish Eating Disorder Clinic http://sco.lt/4jMGRN
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Compliance is a psychological horror story based on an incident that took place in an American fast food restaurant in 2004. Raises questions about organizational culture and how far compliance goes.
What would YOU do?
The premise: a cop calls up and convinces a restaurant manager to interrogate her teenaged employee about a supposed theft from a customer -- a situation that soon spins out of control.
How eff ectively would we lead and manage? Would we stand up for our employees when wronged rather than placate authority figures?
If the answers to these questions seem obvious, consider seeing this movie.
If this sounds far-fetched, recall the experiments performed by Stanley Milgram on compliance with authority figures.
If you haven't heard of Stanley Milgram here is a place to start:
The Man Who Shocked The World: http://www.psychologytoday.com/articles/200203/the-man-who-shocked-the-world
Milgram experiment - Wikipedia
Obedience to Authority: An Experimental View - Book
Movie Web site: http://www.magpictures.com/compliance/
Adi Gaskell writes how social business can affect culture within the organization.
The author is a UK based consultant. It's interesting to hear perspectives from different cultures. Those can be from different countries, companies, even departments. The conversation is an important way to figure out where we go and how we get there.
How a terrible misidentification of two people with no connection to the Boston bombing spread so far, so fast
Crowdsourcing in the Boston Marathon bombing investigation took a wrong turn. Fortunately no one was harmed as a result. I am not saying that the efforts of so many people who came together to identify and track down the 2 bombers were wrong or negative. There is the potential for great things to be accomplished when citizens become engaged.In our euphoria over the end to the current threat we need to look at the things that went right and those that went wrong. In project management and medical terms, a post mortem.The old ways should not be thrown out because there are some painful and valuable lessons learned during centuries of old fashioned police investigation.In a previous post I talked about the fact that we cannot always trust what we see with our own eyes. For more see: Did You See That?! http://sco.lt/8zBftJI am actually very happy to see so many people get engaged and reach out to help. Having been through a few crazy events myself I learned the value of process to guide investigations, prevent the next event, and to clean up after the current event.Maybe we can crowdsource ways to become savvier about out process for the future. There will be another event that can benefit from such efforts. Anyone who says differently is just plain wrong. Great work!
Surveillance is no longer simply a government or corporate enterprise: The cameras are us. Armed with our phones, we are the lens, a nation of eyewitnesses aided by technology and connected by an electronic web.
The proliferation of devices with cameras, tracking technology and Internet connectivity paid off this week for Boston Police.
The manhunt provides evidence of a culture change. With events still unfolding, many of us may not have thought about it much yet.
Technology was an enabler, but crowdsourcing a.k.a. the wisdom of the crowd was the star in helping to track down a pair of terrorists. Proof that “it” can happen here continues to gather.
Are there bigger questions looming related to the ubiquitous surveillance we are now capable of?
Lucky For Some: 13 Tips For Enterprise Social Networking Success In 2013
Short on technical jargon. Some good tips for the enterprise that wants to deploy an collaboration / business-focused enterprise social network.
Credit card processing networks report strong progress among issuers and acquirers in the U.S. migration to EMV-chip cards, but many retailers are still lashing out against the expectation that they upgrade their point of sale hardware.
The US is far behind other countries in the adoption of EMV and NFC (contact and contactless) payment cards. Not everyone is excited about the 2015 payment infrastructure upgrade announced by MasterCard and Visa.
Retailers are upset about the additional costs of upgrading to new terminals.
Why should you care? This change in the payments industry affects all consumers. The issues may seem confusing at first. Even so, it might be a good time for you to educate yourself and pass the lessons along through word of mouth advertising.
Think how smart you'll sound at the next barbeque! Here are some resources:
THE ADOPTION OF EMV® TECHNOLOGY IN THE U.S. - from Datacard http://www.datacard.com/downloads/ViewDownLoad.dyn?elementId=repositories/downloads/xml/WP_Adoption_of_EMV_in_US.xml&repositoryName=downloads&index=3
NFC and EMV Payments Are In The Very Near Future For Your Business, Are You Ready? (Video)
Webinar: EMV for Merchants and Acquirers -- U.S. Migration Considerations. http://www.youtube.com/watch?v=3nUz1kIlQyk
Understand the basics of credit card processing
Credit Card Processing 101: Payments & Industry Players. (Video) http://www.youtube.com/watch?v=MpT4MboaNa0
Credit Card Processing 101: Understanding Transaction Fees (Video) http://www.youtube.com/watch?v=XCwyAnu0emQ
Credit Card Processing 101: A Closer Look at Interchange (Video) http://www.youtube.com/watch?v=VyVQYLM9Bsk
Credit Card Processing 101: Pricing and Best Practices (Video) http://www.youtube.com/watch?v=KiKR_ERr_PM
Why Brands Are Getting It Wrong in Social Media
Good advice from Brian. Please stop talking about social media on social media.
Read your company’s 10-K. Get an MBA. Learn about business, value, stakeholders, products, trends, leadership, management, marketing, sales, customer experience and whatever else is of interest to your audience.
Why should your audience care about what you’re saying? WIIFM? Speak to your audience in their language. Amen!
A Must Have Poster On Success Indicators
The chart was compiled by MaryEllen Tribby. It contrasts characteristics, traits and behaviors of successful people vs. unsuccessful people.
- Have a sense of gratitude,
- Forgive others,
- Accept responsibility for their failures,
- Read every day,
- Keep a journal,
- Talk about ideas,
- Want others to succeed,
- Share information and data,
- Keep a "to-be" list,
- Exude joy,
- Keep a "to-do / project" list,
- Set goals and develop life plans,
- Embrace change,
- Give other people credit for their victories,
- Operate from a transformational perspective
- Have a sense of entitlement,
- Hold a grudge,
- Blame others for their failures,
- Watch TV every day,
- Say they keep a journal but really don't,
- Talk about people,
- Secretly hope others fail,
- Horde information and data,
- Don't know what they want to be,
- Exude anger,
- Fly by their seat of their pants,
- Never set goals,
- Think they know it all,
- Fear change,
- Take all the credit of their victories,
- Operate from a transactional perspective
Good insights from Karl.
How do you improve creativity and innovation in the workplace on a systematic level? And how does HR play a critical role in fostering innovation?
The #1 of 10 best ways HR can improve workplace creativity and innovation
(Insert your own drum roll here):
1. Use technology-enabled collaboration/social media tools to share knowledge.By using forums, intranets, and other media for group efforts, top companies are able to gather ideas from a diverse group of employees and sometimes even customers and company outsiders. IBM did some research on their online communications and found that the more sources of diversity that were represented the more productive, engaged, and inter-communicative people were. Creating avenues for communication and championing policies that embrace more input from social media can help find those diverse viewpoints...
Such people are sometimes better referred to as troublemakers. But I prefer to call them "changemakers" – these are social intrapreneurs.
Social business transformation, accomplishing goals by connecting people to other people to solve problems, doesn’t always start from behind a computer or on a social network.
Change can happen when people in the field see problems that their companies, friends or online communities can help solve by using their influence and creativity. If you read Switch, this reminds me of some of the stories of Positive Disruption / Positive Change.
The people they help may not be able to pay for the development of the service or product. The goodwill and community that result may inspire others to use their influence to make a difference in someone else's life.
Maybe social networks, companies and individuals can shift, only for a while, from thinking about competing in the global economy to living in a global community.
“Scalable social program is how you should align your priorities for this year. You’ll be able to fly higher because the crowd, your employees, your customers will lift you up. One on one social media does not scale.”
Awesome talk by Jeremiah Owyang on (true) social media strategy
kmart's silly "ship my pants" video was published on April 10. Since then, the video has racked up 11.6 million views on YouTube. It has nearly 40,000 likes on Kmart's Facebook page.
America loves a good poop joke. Social content doesn't have to be intellectual to make the transition from online to TV.
But - will it blend?
Volatility, uncertainty, complexity and ambiguity – that’s the world we live in – it’s a VUCA world.
The VUCA acronym is from a strategic leadership primer that recognizes the need for organizational change leadership to adapt traditional institutions to a world where people, culture, information and technology interact at the speed of light.
VUCA was conceived by the military
Strategic Leadership Primer - US Army War College 3rd edition
Snatched up by business management authors and leadership gurus.
Leaders Make the Future: Ten New Leadership Skills
Denise Caron's presentation does a nice job of explaining VUCA in friendly terms, with great graphics.
This TedTalk on leadership explains why this matters: http://sco.lt/5c6JRh
This talk brings the idea to the corporate stage - without mentioning the term once -http://sco.lt/6sDycr
We live in an age of “big data.” Data have become the raw material of production, a new source for immense economic and social value.
This article examines changes to ideas about the rules and methodology in place for capturing the value of big data. Many of the laws and regulations currently in place have roots in WWII and a time before the PC. It makes sense to rethink where we are, where we are headed and how to transition people and processes to make the journey a bit smoother.This is a journal article. It is written from a legal point of view. Don't let that deter you from reading. Responsibilities for decisions about data, policy and practices are pushed out further toward the edge of businesses and agencies - closer to where employees interact with those affected by data collection, analysis and application. Educating yourself about the issues is an important part of being able to move your career along. Not to mention protecting personal data in the new landscape and creating value for customers and constituents.
It is very easy to confuse social media and social business. The graphic in this post is a great illustration ...
Good introduction to social business transformation. Start the conversation to bring social media value to both the business and consumerss.
After launching into her keynote, Mayer paused and, bringing up a projection of a purple elephant, according to Fortune, said she "needed to talk about the elephant in the room."
Trying to turn around a company the size of Yahoo involves many decisions about strategy, tactics, and people. Each is part of the difficult to define thing called corporate culture.
The media, public, disgruntled employees and shareholders will have a hard time holding back judgment on each controversial decision. This is not unexpected in today's always on society.
The same issues will play out over time, creating another giant purple elephant that stalks Mayer. Opinions and decisions on her tenure, and ability to save the long mismanaged giant will be made in the short term due to a combination of Board, employee and public scrutiny.
It would be wise to remember that success or failure will require many years to shake out. Recent events ought to remind us that a Kodak moment can actually take decades to develop.
The organization of your dreams.” In a nutshell, it’s a company where individual differences are nurtured; information is not suppressed or spun; the company adds value to employees, rather than merely extracting it from them; the organization stands for something meaningful; the work itself is intrinsically rewarding; and there are no stupid rules.
The authors were researching the relationship between authenticity and effective leadership. Why should this matter to your organization?
The consensus is that people will not follow a leader they feel is inauthentic. The surveyed executives made it clear that for them to be authentic, they needed to work for an authentic organization.
The article describes 3 years of investigation into this question by asking hundreds of executives in surveys and in seminars all over the world to describe their ideal organization.
Take the test to see if your organization is to the ideal.
There's an audio interview with the authors here:
In "Secret History of the Credit Card," FRONTLINE® and The New York Times join forces to investigate an industry few Americans fully understand. In this one-hour report, correspondent Lowell Bergman uncovers the techniques used by the industry to earn record profits and get consumers to take on more debt.
Friday fun! Consumers love credit cards! Well they love the convenience at least. How many of us understand how they work?
Consumers are talking. Stories abound about how credit has affected their lives, for better and worse. Will they bring change to an industry many don't understand? Many will be surprised by what they learn in this report.
This PBS report from 2004 will get you up to speed on the basics, just in time for the EMV and NFC changes.
If you're a teacher there is a study guide to help bring the lessons into the classroom.
Retailers should determine how new mobile payment systems will work within the structure of their business, rather than fret over the specifics of the technology - Sr Director of payment systems at Wal-Mart Stores Inc.
Thank goodness. Glad to see there are more senior leaders raising their voices in the "it's not about the technology" chorus.
As cool as current and future innovations in social, local and mobile technology may be, they can be made better and safer. Solutions are implemented to provide value to the brand, shareholders and customers.
The call to put old solutions in place may seem great in the short term, but the potential costs to reputation as retailers and transaction processing firms continue to compromise consumer data is untenable.
The current system of processing purchases as card-not-present transactions incur higher fraud risk and higher interchange rates. With more secure solutions in place, there is less evidence to support higher prices to consumers. On the other hand, there are no guarantees that lower risk and operating costs will be passed along to consumers.
See “Card Not Present Transaction” for a basic explanation of the problem: http://en.wikipedia.org/wiki/Card_not_present_transaction
Last month, social media curation service Storify revealed its first paid plan, Storify VIP.
Storify moves to expand its appeal beyond journalists.
US consumer use of social media to make purchasing decisions – infographic How Facebook Factors
Dear CEO, take note:
You may not use social media but your customers do! Any questions? Still not convinced? Ask your kids and your customers. Oh, I forgot a step - Listen to the reply.
Look at the recent studies on customer trust (Edleman Trust Barometer: http://www.edelman.com/insights/intellectual-property/trust-2013/) and studies on customer service satisfaction. Bleak.
Don't forget to treat your employees well so they are motivated to provide better customer service. Here's a link to an article on the Service-Profit Chain
Open an account on Facebook and see what the fuss is about. First, ask your kid for a fake name to use. After all, you wouldn't want corporate marketing to know you used social media.
Gil Zamora is an FBI-trained forensics artist with over 3,000 criminal sketches under his belt. Dove and Ogilvy hired him to interview and draw seven different women—two sketches of each.
Interesting story about how women see themselves versus how a random stranger sees them. Why does it matter? Watch the video. Look at the women go through the process.
Self-perception can alter what we can / do achieve. It impacts the way we behave, the risks we take and decisions we make. Self-perception influences how we project ourselves on the Internet, in social media and in real life, like the Board Room.
I wonder how much more women would accomplish if they could see themselves through a random stranger's eyes, with more focus on their talents and abilities instead of on their flaws.
It would be fascinating to see this same process done with men.
For more coverage: http://to.pbs.org/SQm4pJ With a bad economy and nearly everyone on the internet, one job opening promoted online can receive thousands of ...
This report from PBS News Hour, Published on Sep 25, 2012, has an interesting take on the job application process. If you haven't seen it, take a look. It might change your tactics. It should make hiring managers worry.
credit-card firms are selling their transaction data for digital advertising and other marketing efforts, but fears of consumer backlash abound.
Credit card companies and marketers seem sort of nervous about how they partner together monetize your data. The claim that the data is not very granular may be a sign that consumers have gained some power in the social business conversation. Keep an eye on this practice over time to see if the credit card firms move more data if consumers do not protest.