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Business Transformation
Corporate and Business Strategy in the Post Industrial, Digital Economy. Visit me on LinkedIn: www.linkedin.com/in/karlwabst/
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How to Secure Your Intellectual Property in Social Media

How to Secure Your Intellectual Property in Social Media | Business Transformation | Scoop.it
This post presents the top five mistakes social media marketers make that expose a brand’s intellectual property in social media to risk.
Karl Wabst's insight:

When you think social media, do you think IT? How about strategy, law or change?

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Airlines Offer No-Crying Sections

Airlines Offer No-Crying Sections | Business Transformation | Scoop.it

Airlines are offering seating devoid of screaming babies – for a fee [WSJ Video]

Karl Wabst's insight:

Waiting for the charges that these airlines are child haters.

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How 'power poses' can help your career

How 'power poses' can help your career | Business Transformation | Scoop.it
New research shows posture has a bigger impact than anyone believed: It changes a person's hormones and behavior, and even has an impact on how you are perceived in the workplace.
Karl Wabst's insight:

Posture tells a story about you.  It plays a big part in how others perceive you during an interview, giving a presentation or proposing an idea to clients. At home, it affects how your spouse, kids and even your dog react to you. Go home and practice over the weekend!

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Ballmer's Departure From Microsoft Comes 10 Years Too Late | Wired Business | Wired.com

Ballmer's Departure From Microsoft Comes 10 Years Too Late | Wired Business | Wired.com | Business Transformation | Scoop.it
Steve Ballmer is stepping down as the CEO and president of Microsoft, and Wall Street is rather pleased.
Karl Wabst's insight:

Will Bill Gates make a triumphant return and save Microsoft, as Steve Gates did for Apple?

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Social media maintains lead as most rapid customer service channel

Social media maintains lead as most rapid customer service channel | Business Transformation | Scoop.it
New research shows social media's continued dominance as the most rapid form of customer service.
Karl Wabst's insight:

Those who tried getting a meaningful answer by telephone have not responded. They are afraid to answer the other line because they might miss the barely understandable voice. Others refused to move due to fears their call would drop and they would have to call back, again.

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Is Your Spouse Your Biggest Online Security Risk?

Is Your Spouse Your Biggest Online Security Risk? | Business Transformation | Scoop.it

Innocuous sharing of passwords – even with the person closest to you – could lead to major security breaches. With recent hacks on the New York Times and Washington Post Web Sites, you don’t have to be in government or financial services to be at risk.

Karl Wabst's insight:

Errors by trusted people account for significant numbers of privacy and security breaches. Why then, are so many security controls focused solely on hackers and network borders that don't exist anymore?

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Trading Resumes in Nasdaq-Listed Securities

Trading Resumes in Nasdaq-Listed Securities | Business Transformation | Scoop.it
Trading resumed in Nasdaq Stock Market-listed securities, more than three hours after an abrupt halt in trading blamed on an unexplained technical issue paralyzed a large chunk of the U.S. stock market.
Karl Wabst's insight:

Problems persisted after trading resumed.

 

"The outage raised new questions about U.S. trading systems following a series of high-profile glitches. Exchanges have been pushing back against efforts by the Securities and Exchange Commission to more closely regulate systems that handle electronic trading".

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8 Innovation Tips - 1. Turn resistance into a resource

8 Innovation Tips - 1. Turn resistance into a resource | Business Transformation | Scoop.it

America’s innovation edge has seen better days, with China now eclipsing the U.S. in areas such as patent applications, and several other countries showing signs of greater innovativeness than the U.S. What’s more, our down economy has caused many companies to tighten up operations and pull back from innovation initiatives — just when we need them the most.

Karl Wabst's insight:

Change is a process triggered by good and bad events. Understand the process and your organization's culture to innovate instead of battening down the hatches.

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5 Tips on Innovation, Culture and Social Tech: Getting Real Work Done

5 Tips on Innovation, Culture and Social Tech: Getting Real Work Done | Business Transformation | Scoop.it

While social technologies have been employed by 70 % of organizations today, Gartner sees the success rate of these initiatives at a low 10 %. Clearly, interest in social software is high, but this does not necessarily translate into meaningful use or purposeful engagement.

Karl Wabst's insight:

Build it and they will come may work in The Field of Dreams but not so much in the workplace.

 

Collaboration = Culture Change in many companies. Culture change does not happen because of software. It takes finding a reason, reward, and feeling comfortable in sharing ideas.

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Facebook Hacker Awarded $11,000 by Crowdsourced Campaign

Facebook Hacker Awarded $11,000 by Crowdsourced Campaign | Business Transformation | Scoop.it
The Palestinian hacker who broke into Mark Zuckerberg's Timeline will get $11,000 from a crowdsourced campaign, after Facebook refused to reward him.
Karl Wabst's insight:

This brings up questions about that fine line between security researcher and hacker. In this case, many see justification for the action. How and where do we draw the line?

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Dr. Phil sexual assault tweet sparks outrage, prompts petition: ‘If a girl is drunk, is it OK to have sex with her?'

Dr. Phil sexual assault tweet sparks outrage, prompts petition: ‘If a girl is drunk, is it OK to have sex with her?' | Business Transformation | Scoop.it
For someone so apt to give advice on tough emotional issues, Dr. Phil apparently didn't think before he took to Twitter to pose a question about rape on Tuesday. "If a girl is drunk, is it OK to have sex with her?
Karl Wabst's insight:

Social Media lesson for today.Watch how Dr. Phil handles this.

 

Social Media question for the day. Is any publicity still good?

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LinkedIn's 'blacklist' censoring legitimate users

LinkedIn's 'blacklist' censoring legitimate users | Business Transformation | Scoop.it

SWAM, or Site Wide Auto-Moderation, a LinkedIn policy introduced in December, may be seen as a form of crowd-sourced blacklisting.

Karl Wabst's insight:

I hadn't read about the SWAM policy before this. As a former administrator on commercial social sites, I understand the battle against spammers.

I have also sold to corporate subscribers of social communities. There's an ongoing balancing act between value and security. Transparency is important in dealing with both issues.

 

From an IT point of view, this is a security control issue. From a business viewpoint, it's about value and revenue. Group administrators and users experiences add complexity. Those voices  are the ones that matter since they are the ones that pay the bills and add value to other users.


Automated policies are a necessity, but they have to be monitored carefully over time for effectiveness. Listening to the voice of the user on subjects like this is imperative.

On a social site the size of LinkedIn, spam can cause aggravation and reduce participation in groups. The same may be said of abuse of the power granted by policy. This is another example of the reality that IT management can affect the bottom line.

See more articles about SWAM

 

Sitewide Auto Moderation in Groups

What happens if I'm blocked and deleted from a group?

http://help.linkedin.com/app/answers/detail/a_id/38735/kw/site%20wide%20auto%20moderation

 

The Problem With LinkedIn Groups

http://socialmediatoday.com/node/1591891

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Social Apps Trigger Engagement On Business Websites

Social Apps Trigger Engagement On Business Websites | Business Transformation | Scoop.it
Companies looking to improve their websites should look at utilizing social applications in their designs.
Karl Wabst's insight:

Staying engaged with customers is a long-term commitment. Research has revealed that many companies have lots of unmanned social channels.

 

Over time, multiple accounts are created and subsequently abandoned as the novelty wears off. That's like having a publicly listed customer service number that goes unanswered.

 

Make social part of your business, not someone’s part time hobby.

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LinkedIn’s New University Pages May Result In Lost Credibility - Business 2 Community

LinkedIn’s New University Pages May Result In Lost Credibility - Business 2 Community | Business Transformation | Scoop.it

Despite the benefits, preliminary reactions to this change are inciting a bit of unrest in the professional community. Although it won't roll out until September, the changes to LinkedIn may have some impact on the current culture of the site. Let's take a look.

Karl Wabst's insight:

From what we've seen on sites like Facebook, it's difficult to keep younger users from creating an account on a social network.

 

Accepting that, we would already see these users if there were an interest. I haven't run across any. I have run across profiles for adult film workers. That doesn't make it a porn site.

To develop an environment that is attractive to 13 year olds would require significant change. Can LinkedIn Maintain Its Reputation?

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Beer, Here: Dodgers Fans Embrace Kirin Frozen Beer [Video]

Beer, Here: Dodgers Fans Embrace Kirin Frozen Beer [Video] | Business Transformation | Scoop.it

Fans at Dodger Stadium have something new to cheer for: frozen beer. Frosty-topped beers are part of Kirin's new strategy to expand beyond sushi restaurants in the U.S.

Karl Wabst's insight:

$11 a pint and only available at Dodgers Stadium. Summertime in SOCAL

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Shore up employee engagement, retention with surveys and strategy

Shore up employee engagement, retention with surveys and strategy | Business Transformation | Scoop.it

Roughly one in five new employees leave their organization within their first year, compared to less than one in 10 for all employees, finds PwC Saratoga’s 2013/2014 US Human Capital Effectiveness Report. Since the cost of turnover per employee is 1.5 times the average compensation, employers should pay close attention to improving their onboarding process and how they work to assimilate and engage employees before their start date and throughout their tenure. 

Karl Wabst's insight:

Orienting new hires into the company’s culture and their new role starts before they even step in the office and should go beyond filling out HR paperwork on the first day.

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Movies—complete with actors, musical scores—are the latest pitch tools for selling a home

Movies—complete with actors, musical scores—are the latest pitch tools for selling a home | Business Transformation | Scoop.it

Movies, complete with actors, musical scores and original dialogue, are the latest pitch tools for selling a luxury home. [Video]

Karl Wabst's insight:

How things keep changing! We are all expected to be social media experts, publishing companies and now movie moguls. Get ready for your 15 minutes of fame!

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How Some Companies Are Thriving In This Strange Economy

How Some Companies Are Thriving In This Strange Economy | Business Transformation | Scoop.it

Given all the data that supports the connection between well-treated, satisfied employees and good business results…why are so many companies still awful places to work, places where employees feel marginalized, not trusted or respected, like cogs in a machine? Why are there so many executives who still reject the idea of focusing on improving employee satisfaction as superficial, immaterial, a waste of time and money?

Karl Wabst's insight:

Good people are harder to find than good technology. It's cheaper to keep existing customers rather than find new ones. So, why do so many companies forget the role that happy people play in their success?

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Apple CEO Tim Cook: inspiring a cultural revolution or killing innovation?

Apple CEO Tim Cook: inspiring a cultural revolution or killing innovation? | Business Transformation | Scoop.it
Tim Cook's changes to Apple's cult-like culture that Steve Jobs built may have doused the fire and fear that drove innovation, with reports of employees leaving in droves.
Karl Wabst's insight:

Apple is predictably having a culture crisis after Jobs death. Companies that are perceived to prosper because of the influence of a single cult-like figure will experience an identity crisis when that leader dies.

 

This situation illustrates the vast difference between change leadership and change management.

 

Managing change would be like ensuring the ship’s functions continue to operate and produce the expected products and services even though the course had been altered.

 

In this case, Cook has to come up with a new identity, convince others to follow him and the course, even though they are disparaged and haven’t seen the expected glory for quite some time. Writing this, it sounds like another sequel to the Pirates of the Caribbean.

 

The company is looking for leadership, yet the one person they want to lead them is no longer available. Will they accept the new culture?

 

Tim Cook has a difficult road. I'll keep predictions to myself.

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U.S. regulators urge firms to improve business continuity and disaster recovery plans | The Knowledge Effect

U.S. regulators urge firms to improve business continuity and disaster recovery plans | The Knowledge Effect | Business Transformation | Scoop.it

U.S. regulators have been particularly concerned over how financial firms plan for disasters since the attacks of September 11, 2001, and through the President’s Working Group on Financial Markets during the administration of George W. Bush urged the industry to strengthen its defenses. The concerns have included flooding following Hurricane Katrina and the threat of an influenza pandemic, and are growing.

 

 

Karl Wabst's insight:

Many firms I have worked with, including on Wall St., did not have adequate BC/DR plans in place.

 

As we are all increasingly connected the likelihood that we will have to be prepared for events at our site, or those of partners, vendors or customers increases.

 

Would you be prepared?

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Data breach insurance goes mainstream in health care - amednews.com

Data breach insurance goes mainstream in health care - amednews.com | Business Transformation | Scoop.it
A growing number of breaches and highly publicized fines has resulted in smaller medical practices looking for protection.
Karl Wabst's insight:

This is basic risk management practice. After identifying and quantifying a risk, the entity has 3 basic choices. Accept the risk, take some action to reduce the risk, or transfer the risk to another party. The most common example of the last choice is buying insurance.

 

This article shows a trend toward buying breach insurance. You must understand when insurance makes more sense than the first two risk management choices.

 

Worth a read if, you are a small - midsized medical practice, or sell services to this population.

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Polish Off Your Personal Space

Polish Off Your Personal Space | Business Transformation | Scoop.it
This guide to personal space will help you perfect your body language
Karl Wabst's insight:

If your world is changing, e.g. outsourcing, reassignments due to consolidation or working on teams, this article may help you and others get closer. You may find you are too close.

 

Our global economy brings us into contact with people from other countries, cities, even departments that have differing perceptions of personal space. It pays to be aware of the different comfort zones.

 

When interacting with people from cultures different from your own or in new surroundings, pay attention to how those around you tend to interact. Compliance with established norms can help you to operate effectively.

 

Perceptions of personal space vary by predictable factors including culture, and environment. Less obvious variables like biology and psychological factors can influence individual reactions to a person’s comfort.

 

The biological and psychological factors can be harder to identify. As a rule, start out a bit further away. It is more socially acceptable to be invited to move closer rather than being asked to move back.

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Keeping Your Reputation Out of the Jaws of Social Media - It Takes Candor, Transparency, Aggressiveness and Constant Attention

Keeping Your Reputation Out of the Jaws of Social Media - It Takes Candor, Transparency, Aggressiveness and Constant Attention | Business Transformation | Scoop.it

http://adage.com/article/small-agency-diary/keeping-reputation-jaws-social-media/243716/

Karl Wabst's insight:

5 things both individuals and companies should consider. Work is hard to come by when we're young and we have to stay employed longer than ever before. That means we're all social media publishers with reputations to protect.

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Will a Dead Bank of America Intern Change Wall Street’s Pledge-Class Culture?

Will a Dead Bank of America Intern Change Wall Street’s Pledge-Class Culture? | Business Transformation | Scoop.it
A death from overwork is terrifying Wall Street.
Karl Wabst's insight:

Corporate culture gone wild? Actually, this sort of thing has been common in the financial sector (not just among financial analysts) and many other professions for decades.

A friend of mine got 3 promotions due to the guy above him dropping dead. We're not talking about 20-something's either.

I have worked through days on Wall St and in other industries around the globe. It's just "how we do things around here."

You will find the same experiences in IT or the Big 4. Are we willing to change culture? Who's going to make the change first?

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Could Google Glass Track Your Emotional Response to Ads?

Could Google Glass Track Your Emotional Response to Ads? | Business Transformation | Scoop.it

A patent shows the search giant could use biometric tracking to charge advertisers based on how users feel when looking at a billboard while wearing a gaze-tracking headset - a.k.a. Glass

Karl Wabst's insight:

Kind of cool and creepy, at the same time. It’s OK though. The patent states, "personal identifying data may be removed from the data and provided to the advertisers as anonymous analytics" in an opt-out system.

 

There’s no public record of where the patent might be used. It’s just a patent. It’s not like the NSA is going to get any data generated by this, right?

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