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Attention, Shoppers: Store Is Tracking Your Cell

Attention, Shoppers: Store Is Tracking Your Cell | Business Transformation | Scoop.it
Using video surveillance, and signals from shoppers’ cellphones and apps, retailers are tracking customers’ behavior and moods.
Karl Wabst's insight:

Tracking a customer's path through a store is far from new. Using wifi signals from people's cell phones is not any more invasive than some of the other methods in use for years. It's easy to turn off wifi. Unless you can turn invisible, you are being tracked.

 

Read the following articles for additional ways you are being tracked. The choice to learn more is, of course, yours.

 

High-tech software for retailers discreetly tracks customers - http://sco.lt/8fVpoH

 

Tactonic expands touch screen technology to the floor  - http://sco.lt/6RxZ7x

 

How Walmart and Heineken Will Use Shopperception to Put Your In-store Experience in Context - Forbes  - http://sco.lt/7pTE3t

 

 

 

 

 

 

 

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Business Transformation
Corporate and Business Strategy in the Post Industrial, Digital Economy. Visit me on LinkedIn: www.linkedin.com/in/karlwabst/
Curated by Karl Wabst
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The ‘People’ Part of Successful Strategy Implementation

The ‘People’ Part of Successful Strategy Implementation | Business Transformation | Scoop.it

Most strategies fail to be implemented correctly. The companies that succeed are those which concentrate on creating strategy which has people and implementation at its heart rather than having annual planning exercises masquerading as strategy.

Karl Wabst's insight:

To get to the Promised Land, you must take your company on a journey. You have a plan.


A plan is not enough. To succeed, you must implement the plan. If you are a leader, you understand the phrase “the Devil is in the details.”

 

Begin by selecting your magic circle of executive conspirators. It is vital that you all model the behaviors of your strategy. Words and actions communicate it out to the rest of the organization.


Assume employees, customers and investors watch you every step of the way for clues of what is to come.

 

On the journey, your two major resources are money and people. Both are limited. Here is a clue. Invest in your people or spend a lot more money.

 

If you do not have the right people with the desired behaviors and capabilities in place then be prepared to fail.

 

Good strategy describes a desired state or ideal future for a company.

Where to Compete
How to Beat Competition
Core Capabilities
Management Systems required to manage people, process and assets

 

Play to win. 

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Disseminating Strategy: A User’s Guide

Disseminating Strategy: A User’s Guide | Business Transformation | Scoop.it

“However beautiful the strategy, you should occasionally look at the results.”  And as managers know, an important part of getting the results you want is ensuring employees “get” the strategy so they can carry it out. - Winston Churchill

Karl Wabst's insight:

Be the leader your employees need. Be visible. Go talk to them where they are. Listen to what they have to say. Otherwise, you may be running a faith-based organization. Is that your strategy?

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Cisco Chief Says ‘We’re Selling to Business Unit More Than to the CIO’

Cisco Chief Says ‘We’re Selling to Business Unit More Than to the CIO’ | Business Transformation | Scoop.it
 Buried in the discussion of earnings, margins and emerging networking technology was his stark admission that the company’s sales model is changing in the era of the cloud, which makes it easier for people who don’t have technical training to buy software.
Karl Wabst's insight:

"Amid the shift, CIOs may not be fielding as many calls from Cisco as in the past. Mr. Chambers said, 'We’re selling to the business unit more than to the CIO now when we do our job right.'"


This change is another signpost on the highway of digital transformation. CIOs should pay attention to this switch from a major vendor.


If your IT departments still operate in a silo, they may find they do not know what is going on within their company. IT professionals must learn to speak business. Business units have learned to speak IT.


Stop trying to manage change and start leading it. 

We are all in sales and marketing now.

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The Main Ingredient of Change

The Main Ingredient of Change | Business Transformation | Scoop.it
How could we get a 145-year-old company to embrace change?
Karl Wabst's insight:

In business, last century’s great is likely today's average.

 

Get up off your laurels! Stop living in the past.

 

Your achievements were great. That was then. This is now.

 

Today has a short memory.

 

What have you done for me lately? That sounds harsh, I know.

 

Learn the lessons of history. Apply that knowledge to today’s challenges.

 

To get to the next destination, we need less management and more leadership.

 

We need courage. Rise up!

 

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The Best And Worst Cities For Employee Engagement

The Best And Worst Cities For Employee Engagement | Business Transformation | Scoop.it
Huntsville, Alabama, tops this list of cities with America's most engaged employees.
Karl Wabst's insight:

It is nice to be engaged.

 

Does being happy with your company mean those employees do a better job serving your customers?

 

Why 'Employee Satisfaction' Is the Wrong Metric 

http://sco.lt/7m23JR

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The Best Leaders “Talk the Walk”

The Best Leaders “Talk the Walk” | Business Transformation | Scoop.it
Why words matter.
Karl Wabst's insight:

Leaders who can explain corporate and business strategy in terms that a new employee can understand are rare.

 

Many executives cannot translate strategy into terms that make sense to their employees.

 

That strategy vision thing sounds great chief! I have one question. What does it mean to me? How does what I do every day help the company make money? I want to help. What can I do? In my last job, we did it this way. I guess this company is just like my old job. The one I left because I was bored.

 

Doing things the same as every other company drives mediocrity.

 

If your leaders cannot communicate why your company is different, employees cannot show customers. Worse, customers will not understand why they should value doing business with you instead of your competitors.

 

If old employees cannot explain and show them a better way, expect new employees to keep doing business as they did at their old firm. Expect average, and get average returns on investment. That way, investors do not see any difference between you and Brand X. It is all the same old thing.

 

Inspire the troops and yourself. Connect and reconnect. What is your vision? Where are you leading people? What behaviors do you expect on the way? Tell them, and then show them. They will not deliver on your promise to customers otherwise. 

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'Social Norming' Boosts Adherence to Company Policies

'Social Norming' Boosts Adherence to Company Policies | Business Transformation | Scoop.it
People tend to do what they think others are doing. So practice social norming: convince workers that most of their colleagues tow the line on policies.
Karl Wabst's insight:

CFO, you can improve policy adherence by telling the right story. Set the tone by using social norming. 


Corporate social media can help you model the behaviors you want to see in the organization.

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The Rise of the Chief Marketing Technologist

The Rise of the Chief Marketing Technologist | Business Transformation | Scoop.it

A new type of executive is emerging at the center of the transformation: the chief marketing technologist. CMTs are part strategist, part creative director, part technology leader, and part teacher. 

Karl Wabst's insight:

Corporate strategy influences organizational structure. There are exceptions, but:

  • Companies with strategies driven by low-cost or efficiency will not see the benefit and cannot afford investment in redundant resources for these hybrid roles.
  • Companies that may see the benefit have strategies driven by differentiation; getting closer to customers and customizing offerings are more likely to evolve roles such as Chief Marketing Technologist and Chief Digital Officer.

 

Technologists in the following types of organizations would be wise to get a business education.

  • Organizational or Business Strategy is focused on differentiation;
  • Those likely to choose a shift in organization or business strategy;
  • Those in volatile markets;
  • Companies targeted for acquisition.

 

You risk career stagnation as organizations seek to reduce redundant positions; find people who can lead the way to new destinations.

 

Get involved outside of the IT department. Learn how to speak with business leaders. Listen first. Understand how your company makes money, its market pressures, and strategy.

 

Siloes work best on farms. Agile organizations require flexibility and the ability to embrace change.

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Why 'Employee Satisfaction' Is the Wrong Metric

Why 'Employee Satisfaction' Is the Wrong Metric | Business Transformation | Scoop.it

With more than four decades of experience observing and measuring a wide range of workplace issues, my bottom line advice on such metrics can be distilled into two simple maxims.

Karl Wabst's insight:

This guy says you should be committed! I agree. What do you think?

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4 Steps To Building A Company Vision

4 Steps To Building A Company Vision | Business Transformation | Scoop.it
Successful organizations have one thing in common: clear goals. Without goals, businesses remain too short-sighted to understand their true...
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ABA to Consider Cybersecurity Policy

ABA to Consider Cybersecurity Policy | Business Transformation | Scoop.it

The American Bar Association will consider cybersecurity policy at its annual meeting next month in Boston.The draft policy urges “all private and public sector organizations to develop, implement and maintain an enterprise security program in accordance with internationally accepted standards”

Karl Wabst's insight:

Corporate IT and Security, take notice.


Your Legal team may be taking a greater interest in organizational cybersecurity.

If adopted, the resolution may provide IT and Security staffers the opportunity to learn how a lawyer looks at security. This should be different from the compliance reviews you may have grown used to.


Think about how to communicate with your Legal team if that has not been part of your job. There are opportunities for greater visibility and resources you want.


Understanding how Legal and the Business think on this issue will help you see your world through your customer's eyes. Think of this as a growth opportunity. It will only hurt a little.

 

Here's a taste of what the ABA will be discussing.


"RESOLVED, That the American Bar Association encourages all private and public sector organizations to develop, implement, and maintain an appropriate security program, including:


(1) conducting regular assessments of the threats, vulnerabilities, and risks to their data, applications, networks, and operating platforms, including those associated with operational control systems; and


(2) implementing appropriate security controls to address the identified threats, vulnerabilities, and risks, consistent with the types of data and systems to be protected and the nature and scope of the organization;"


More available here:

http://www.americanbar.org/content/dam/aba/administrative/house_of_delegates/2014_hod_annual_meeting_electronic_house_report_book.authcheckdam.pdf


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3 Qualities of Exceptionally Gifted Leaders

3 Qualities of Exceptionally Gifted Leaders | Business Transformation | Scoop.it
The really gifted leaders? They always have these three traits.
Karl Wabst's insight:

Being a leader is not a function of a person’s job title. Being a great leader takes work. Do the work.


Encourage others, and yourself. Work harder but look for ways to work smarter. Remember to have fun too. Otherwise, your tenure will be cut short.

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How to Use Social Media to Find Rock Star Employees

How to Use Social Media to Find Rock Star Employees | Business Transformation | Scoop.it
Placing job ads in a local newspaper or industry magazine just doesn't cut it anymore. Look instead towards LinkedIn Groups and Facebook Pages.
Karl Wabst's insight:

Use social media to recruit! Be smart. Think strategy!

 

Are you aware of the potential benefits and risks? You have the opportunity to build a community of engaged applicants and evangelists.

 

It is not all roses though. There are legal, privacy and reputation issues. Nobody really wants to work for Big Brother.

 

Today, you are the watcher. Tomorrow, you may be the one being watched. Ignorance of the law is not an excuse. The risk of making a mistake is not an excuse not to do this though. Approach it as a business process.

 

What is your ideal outcome? Where should you play? How can you win there? How does social recruiting help you beat the competition? What core capabilities do you have/need? What management systems will you need to support your recruitment strategy? Who else needs to be engaged to make it work?

 

 For starters, read:

 

ALIGN YOUR SOCIAL MEDIA AND RECRUITING STRATEGIES (HBS Recruiting Blog)

http://hbsrecruiting.wordpress.com/2014/03/03/align-your-social-media-and-recruiting-strategies/


Use Social Media for Recruiting, Screening, and Background Checks? How to Consider and Make Use of Information Available on Social Network Sites

http://humanresources.about.com/od/selectemployees/qt/why-use-social-media-for-recruiting-and-screening.htm


 

 

 

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11 Stubborn Myths About Company Culture

11 Stubborn Myths About Company Culture | Business Transformation | Scoop.it
Unfortunately, some founders and CEOs, especially at early-stage startups, confuse culture with perks or, worse, believe that defining a company's culture is a task best left up to someone else.
Karl Wabst's insight:

The biggest myth is that culture does not matter. We are all about technology, the product, the customer or whatever.


Culture happens, even when you are not paying attention. I have worked at a few startups.


Believe me, culture matters. When you spend 16 hours a day at work, this is easy to miss.

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Business Strategy: Are You Inside-Out or Outside-In?

Business Strategy: Are You Inside-Out or Outside-In? | Business Transformation | Scoop.it

An ideological gulf has opened in today’s business world, between companies that look outward for long-term value and those relying on internal resources.

Karl Wabst's insight:

The way a company expresses its purpose, goals, and how it plans to achieve those has a direct effect on how it is organized. It determines how things are done. It plays into who is hired, reassigned and fired.

 

There is not one right answer. Quoting Steve Jobs or Henry Ford sounds smart, but their decisions may not apply in your organization. Maybe they do. Either way, it should be a conscious decision.

 

Strategy is not magic. It is a set of choices. These choices determine who your customers are. They determine where you should and should not compete. Strategy gets translated into policy, and behaviors that flow down throughout the organization.

 

Investors and customers are watching. They are talking about you. Should they invest their money in you? But hey, no pressure.

 

Employees should think about this as well. Are you in the right position or company? 

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Summer Reading - Strategy Execution

The capability to executing strategies successfully is a competitive advantage of paramount importance. Therefore it needs to be built systematically in every organisation which wants to strive long-term.

Karl Wabst's insight:

Summer Strategy Reading List



The Killers - Barriers in Strategy Execution (part I)

https://www.linkedin.com/today/post/article/20140707072026-3887444-the-killers-barriers-in-strategy-execution-part-i?trk=mp-reader-card


The Silent Killers - Barriers in Strategy Execution (part II)

https://www.linkedin.com/today/post/article/20140715073853-3887444-the-silent-killers-barriers-in-strategy-execution-part-ii?trk=mp-reader-card


Playing to Win: How Strategy Really Works

http://www.amazon.com/Playing-Win-Strategy-Really-Works/dp/1491528796/ref=tmm_abk_title_0?ie=UTF8&qid=1407979616&sr=1-2



The Big Lie of Strategic Planning

http://hbr.org/2014/01/the-big-lie-of-strategic-planning/ar/1



Making Strategy Work: Leading Effective Execution and ChangeHrebiniak, 2005

http://www.amazon.com/Making-Strategy-Work-Effective-Execution/dp/0133092577/ref=sr_1_1?s=books&ie=UTF8&qid=1407979465&sr=1-1&keywords=Making+Strategy+Work%3A+Leading+Effective+Execution+and+Change



Implementing change with impact from McKinsey

http://www.ksrinc.com/mckinseysurvey/implementing_change_with_impact.pdf




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Getting to “Us”

Getting to “Us” | Business Transformation | Scoop.it

Humans are social creatures; we fall readily into group loyalties. We instinctively divide the world into “us” and “them” and treat others very differently according to which category they’re in. 

Karl Wabst's insight:

Leaders, rally your people around a common mission. Being us is powerful.

 

Beware whom you make the enemy. The line between them and us is thinner than you think.

 

Soon, your competitor could be part of your company. One of those them may become your next boss or coworker. Merger and Acquisition makes unexpected bedfellows.

 

A less risky idea is to unite to provide the best customer service. Reduce waste. That way, everyone wins.

 

We have met the enemy. They may be the next us.

 

Are you with us or are you against us?

 

Change is the rule. Uncertainty abounds. Complexity and ambiguity are the new normal. Choose wisely.

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LinkedIn Stiffed Its Own Employees, Agrees to Pay Millions

LinkedIn Stiffed Its Own Employees, Agrees to Pay Millions | Business Transformation | Scoop.it
LinkedIn, the social network for professionals, has agreed to pay nearly $6 million in back-pay and damages for having short-changed its own employees
Karl Wabst's insight:

Bad process will cost you in the end.

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Navigating the Cultural Minefield

Navigating the Cultural Minefield | Business Transformation | Scoop.it

it’s all too common to rely on clichés, stereotyping people from different cultures on just one or two dimensions—the Japanese are hierarchical, for example, or the French communicate in subtle ways. This can lead to oversimplified and erroneous assumptions—the Japanese always make top-down decisions, or the French are indirect when giving negative feedback.

Karl Wabst's insight:

Travel to far off lands. Meet new and interesting people.


You can struggle against incredible odds to bring a diverse group together. Accomplish the impossible, under budget and on time.


No, it is not a video game. It is not a slapstick or fantasy movie. Welcome to today's workplace!

 

Today’s workers are required to do all of the above. There is no magic involved and you may not even leave your little hometown to do all this.

 

What many of us know about other cultures comes from the movies, books or a few people we have met. These generate stereotypes and amusing stories. That may suffice for casual situations.

 

The volatility of today's business environment has brought unexpected change, uncertainty, complexity, and ambiguity to many of us.

 

For some, it is more than imagining what it would be like to awake in a strange land with wildly different customs. Today, our familiar workplace may transform into a strange new world with the stroke of a pen on an outsourcing agreement.

 

Business leaders who thrive in one environment may find themselves struggling unexpectedly when they accept a new role in another country.

 

The same may be true for those asked to manage offshore or outsourced teams.

 

Leaders and Managers are not the only ones affected by changing cultural norms. Imagine the confusion of a high-performing Indian team suddenly dropped into Middle America.

 

This work may provide you with ideas about how to navigate the new global business environment.

 

What is your cultural profile? Find out here!

http://hbr.org/web/assessment/2014/08/whats-your-cultural-profile

 

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Corporate Culture Starts With Process, Not Platitudes

Corporate Culture Starts With Process, Not Platitudes | Business Transformation | Scoop.it
Organizations may tout values like 'integrity' and 'customer focus' as part of their company cultures, but are those its employees' personal values?
Karl Wabst's insight:

Corporate culture is defined by what your people do, how they act toward each other and your customer. It is not the Marketing message on the plaque in the lobby.

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JASON CAVNESS's curator insight, August 5, 9:58 PM

It is not what you place in your Mission Statement, it is what your employees believe is important to the company that they will do.

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This New York Hipster Hotel Fines You $500 For Bad Yelp Reviews, And Yelpers Are Pissed

This New York Hipster Hotel Fines You $500 For Bad Yelp Reviews, And Yelpers Are Pissed | Business Transformation | Scoop.it
"There will be a $500 fine that will be deducted from your deposit for every negative review of USGH placed on any internet site."
Karl Wabst's insight:

Some companies are determined to remain in the past. 

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You Can’t Be a Great Manager If You’re Not a Good Coach

You Can’t Be a Great Manager If You’re Not a Good Coach | Business Transformation | Scoop.it

If you have room in your head for only one nugget of leadership wisdom, make it this one: the most powerfully motivating condition people experience at work is making progress at something that is personally meaningful. 

Karl Wabst's insight:

If all you are is the man with the clipboard, there's an app for that.

 

If you do not coach employees to care about their jobs and grow, expect monitoring technology to replace you one day soon.

 

To survive all of the changes today you must add business value.

 

You need new skills to help your resources, a.k.a. make people more effective and efficient.

 

Managers and those above them, get work done through others.

 

Motivate and inspire your people.

 

See also:

The Skills Leaders Need at Every Level

http://blogs.hbr.org/2014/07/the-skills-leaders-need-at-every-level/

 

The change management practitioner as "enabler"

http://www.change-management.com/tutorial-who-does-cm-mod5.htm

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9 Eerie Similarities Between 1914 And Today

9 Eerie Similarities Between 1914 And Today | Business Transformation | Scoop.it

In her new Brookings Essay, The Rhyme of History: Lessons of the Great War, historian Margaret MacMillan takes an in-depth look at the global tensions that led to World War I in 1914, and the striking similarities she sees happening today. 

Karl Wabst's insight:

Bill! Ted! Do you know what caused WWI?


Your teachers probably told you it was the assassination of some old archduke guy. Think again!


Why does this matter to you?

 

  • World War I caused WWII. 
  • The results of the two World Wars play a part in the wars we are living through in the Middle East and Russia today.
  • The author believes there are parallels between then and now. For example - 100 years ago, there was globalization, breakthroughs in technology and communications. 
  • Issues that marked the era include immigration, liberals vs. conservatives, and political unrest. 
  • Back then, many people assumed that peace was the common state of affairs. 

 

You may be surprised at how much debate there has been over this.


Interesting read if you are a history buff, or future buff.


Check it out. There are lots of pictures and video to look at. It may be the start of an excellent adventure!

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6 Principles for Making Better Decisions

6 Principles for Making Better Decisions | Business Transformation | Scoop.it
WIthout our minds we would be zombies. If it feels like your in a zombie movie maybe its time to exercise your mind. Read these 6 simple steps to begin making better decisions and strengthening your mind. Live It, Dream It, Mean It
Karl Wabst's insight:

Some interesting suggestions shred by hris Rither. Give this article a read and let us know what you think. Don't be a zombie!

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How To Win An Argument

How To Win An Argument | Business Transformation | Scoop.it
VIDEO: Despite your burning desire to simply prove your opponent wrong, the real way to win an argument takes a more careful, tactical approach.
Karl Wabst's insight:

Being right is not the only thing at stake.

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