I spent a day walking around CES with Robert Scoble, who has the best eye for new technologies of anyone I have ever met.
Corporate and Business Strategy and Execution in the Post Industrial, Digital Economy. Want to know more? Visit me on LinkedIn: www.linkedin.com/in/karlwabst/
Curated by Karl Wabst
Companies shouldn't assume that "leadership" only applies to their chief officers. In fact, businesses must find the right people to fill four distinct types of leadership roles.
Every company needs an actionable process to identify and develop leaders. This is only a piece of a successful whole.
Play to win.
We must also have plans to prepare, and ensure that our staff executes our strategy in a constantly shifting global marketplace.
We need people who are prepared to get their hands dirty at every level.
We accomplish little without the awareness, desire, knowledge, ability and reinforcement of individual workers who compose our teams.
In a successful organization, everyone works for somebody. This rule is not limited to the space within our company walls.
Do not forget that the true purpose is to add value to the lives of our customers.
They have more choices than ever before. They are talking to each other about us. Make sure you are listening to them, not just each other.
What we think we are matters less than what our customers think we are.
Competition demands that companies "upskill" their workforces. But first, they must upskill their human resources functions.
Where is the human resources department leading us? Are they leading us astray, or into the future?
IBM spells out in great detail the vision of Chair and CEO Ginny Rometty as she reshapes Big Blue in her image. In an SEC filing, IBM stresses three points as "strategic imperatives" to the turnaround:
If you do business with IBM, this may be of interest. IBM CEO shares the plan to leave her mark on Big Blue.
Unexpected legal problems manifesting down the road can derail any Big Data project. Focus on those issues at the outset is infinitely easier and less expensive than managing them later in a crisis situation arising from a breach or legal violation.
Be proactive before starting a big data project. The reputation you save could be your own.
Leaders today still have to understand their business thoroughly, but it’s unrealistic and ill-advised to expect them to have all the answers...One way for leaders to adjust to this shift is to adopt a new role: that of coach. By using coaching methods and techniques...
Leaders, do not create the expectation that you have all of the answers.
That is so twentieth century.
In today’s uncertain and complex world, that is unlikely. Even if it were true, it is not enough.
If being the font of all process information at your company is your focus, then you are merely managing. You are not leading.
Learn how to lead your people. Coach them so they can grow the company.
You might worry that if you lead your people to be better, they might leave. Your time and money are wasted. Worse, you think that you are just training tomorrow’s competitors.
Instead, ask yourself, what is the cost if they stay?
You cannot do it all.
For most people, the word “marketing” summons up a single-minded focus on selling products – a one-sided endeavor. But one-sided doesn’t work in a world where social media has given consumers a megaphone just as powerful as that of traditional marketers.
The Chief Loyalty Officer may do a great job answering the question for customers, “What should this company be?” That is not enough.
A loyalty program is little more than old-fashioned marketing without an internal component sharing and enforcing the expectation to live the company's values.
With all of the eyes on corporate misdeeds, you must expect someone will shine a light onto your dirty laundry.
Non-customer facing employees have to understand and like the customer too. They must also be focused on doing right by the customer.
Yes, profit obviously matters! If you are going to say that you differentiate yourself by doing business differently, the change had better not be fake.
Believe it or not, the Federal Trade Commission can and does take action against companies who mislead consumers by not doing what they say they do. Section 5 of the Federal Trade Commission Act (FTC Act) (15 USC 45) prohibits ‘‘unfair or deceptive acts or practices in or affecting commerce.’’ For more on this, see http://www.ftc.gov/about-ftc/what-we-do/enforcement-authority
Probably sooner rather than later, a disgruntled employee or customer will share proof of your transgressions.
I have seen companies try to prevent customers from sharing what goes on by using disclaimers on email or in user agreements. Such practices are ineffective and only make things look worse.
Corporate leaders create and reinforce that culture. Measurements of internal processes, rewards, incentive programs and even punishments gage whether we are being the company we say we want to be.
Without the internal effort, it is still just marketing.
Many of us are “coached,” but few of us are changed by the experience. Why? Because of these three common — but fixable — mistakes managers make.
Coaching adults is different from teaching children. Learn how to help others to be successful at change.
Focus on coordinating across silos and adapting to change on the front lines.
No strategy plan survives contact with the market and todays evolving customer. Planning a strategy is only the start. Execution is what matters.
To reach that new destination, you must expect to adapt and deviate from the plan.
You need people who understand the goal, have the right mindset and skills to execute. You need people like this throughout the organization.
Insanity is the expectation that doing what you always did, only better, faster or smarter will somehow produce magic.
In the industrial Age, we had too few managers.
Today change is the rule, not the exception. As a result, we have too many managers and too few leaders.
Leaders are deviants. Positive deviance lets you learn from deviants.
In any community, there are those who exhibit uncommon but successful behaviors or strategies that enable them to find better solutions to a problem than their peers. They achieve better results despite facing similar challenges and having no extra resources or knowledge than their peers do. Find them. Teach them.
Develop leaders and hire managers.
If you continue settling for best practices, an innovator will eat your lunch.
Valentine’s Day message from Verizon & AT&T. Dear valued customers: BOHICA!
You woke up this morning with high-speed fiber from FIOS.
By breakfast, you found out that your account might be sold to a small company called Frontier, struggling to control its debt after tripling in size.
If that alarms you, stand up and speak out.
This move may be short sighted from a customer engagement point of view. Both firms have taken on massive amounts of debt and it is time to pay the real price. Existing customers will pay part of that price.
IOTAS wants to help renters get onboard the Internet of Things by selling smart home equipment to their landlords.
Visiting the company's web site, I did not find much except happy talk about the bright future of IoT.
The idea is interesting. The Devil is in the details. There were not many details.
What will be of more immediate drama will be the attempt to land the rocket on a platform on a small platform off the coast of Florida. SpaceX tried this on January 10, and came close, only to watch the rocket explode on impact.
Watch SpaceX, a launch story. The latest episode, scheduled for today may make history. It may end in a spectacular crash.
Tune in and see if Elon Musk can grab the spotlight away from hated rival United Launch Alliance (ULA). There are billions of dollars at stake.
Catch up on previous episodes here:
SpaceX set for space station flight, booster landing attempt
'Close, But No Cigar': SpaceX Rocket Lifts Off and Lands With a Crash
Engaged employees and customers who want to help you make things better are a gift. Do not blow the opportunity. Trust is a terrible thing to waste.
The UK Government's austerity measures have led to a reduced commitment on the part of public sector workers towards their organisation, new research has found.
Doing more with less may cause a breach of the psychological contract between workers and their organization.
This study was done in the UK Public Sector. There are very likely cultural differences between that environment and the US. The ideas should generate discussion, but do not assume the findings are the same in your workplace.
If you are aware of similar studies in the US or elsewhere, please post a reply here with the link.
Employee engagement is in the news every week.
Are you disruptive? Learn what you need to know to execute your strategy.
When you’re on a job hunt, the more information you can get or extrapolate about your hiring manager’s pain points, the better. At the same time, the employer is trying to get information about you.
Do your research and understand the reason for the question. Understanding their questions should guide your job search tactics.
The amount you used to make is not an indication of the value you can add to a different company.
godaddy won't air its super bowl spot showing a puppy sold online.
GoDaddy CEO Blake Irving says that the pooch came to them from "a reputable and loving breeder in California," and has become a member of the company as the "chief companion officer."
What do you think? Ad Age is running a poll: Was this just a cynical advertising stunt?
On the same day it released its 2015 Super Bowl ad online, GoDaddy quickly responded to a wave of criticism from dog advocates and said it would not air the spot on the game.
GoDaddy used social media to get feedback. They actually listened to criticism from the public and plans a quick switch to its Super Bowl ad.
There is a time to sell to Mr. Rational (See-Analyze-Buy) and a time to appeal to Mr. Intuitive (See-Feel-Buy). Do you know how to tell the difference?
Struggling toy maker Mattel Inc. said Bryan Stockton had resigned as chief executive and chairman amid disappointing preliminary fourth-quarter results.
Mattel's strategic choice to stay with a traditional product line up has been struggling to connect with parents and children over the past year.
They failed to listen to the voice of their customers. They did not see beyond past success and missed important signals of consumer and social change.
Parents and kids buying behavior reflect a new societal direction. Roles and expectations are changing and parents are less apt to buy whatever toy companies choose to deliver.
How out of touch is Mattel? Consider their "I Can Be a Computer Engineer" Barbie book that offended many parents. The book became a collector’s edition for all the wrong reasons.
Wait and see what lesson Mattel learned.
More stories on MattelMattel apologizes for inept computer engineer Barbie
Disney princesses ditch Mattel, run away with Hasbro
Healthcare.gov was secretly telling marketers if you smoke. It has since stopped.
The same government that requires compliance with HIPAA and HITECH also sent applicant's zip code, income level, smoking status, pregnancy status and more to marketers.
Maybe a breach of privacy. Definitely a breach of trust.
More here:HealthCare.gov Sends Personal Data to Dozens of Tracking Websites
Procter & Gamble's former CEO offers simple but useful tips for better discussions at work and elsewhere.
Some of us make the mistake of advocating our positions so much that we fail to listen to what other smart people think. That is a soliloquy, not a conversation.
If this is the default means of communication, you are missing good ideas. Others may perceive you as a bully.
You may be smart, but other people stop listening because they have to defend against you. Over time, they are likely to avoid working with you.
Avoid the scorn of co-workers. Try this technique called assertive inquiry, based on the work of Chris Argyris, an organizational learning theorist at Harvard Business School.
Sometimes a consumer won't be able to describe the need clearly but if you can figure out how to best provide the right service, you'll score the business.
Successful salespeople work for their customer. Help them to see, feel, and then buy. By the way, everyone is in sales.
What did these top companies do to achieve such a high level of success? Here are the 3 best practices that these all-star sales forces have in common, as well as ways to implement them in your company.
The last step in the strategy choice cascade is the most neglected. Without SMART management systems, your strategy is no more than a wish list.
There are goals, but there are no supporting structures, systems, and measures to assess or guide progress. Goals may, or may not be achieved.
Manage up! Get the boss to buy what the customer wants.
Encourage managers to listen for leads, signs of business change.
Expect them to create value, not just manage day-to-day operations.
Teach them to raise ideas, concerns and warnings.
Train Sr. Management to listen to those who are in contact with the customers. This is a culture change for most companies!
Some people criticize Obama for being too professorial. But actually, he’s the only professor in the country who still won’t use digital technologies to get his points across.
Call your audience to action. A picture speaks a thousand words. Grab attention by presenting in a way that speaks to your audience.