Nilofer Merchant has been featured in the WSJ, written innovation columns for BusinessWeek and Forbes. Her work as a columnist at Harvard Business Review (HBR) is on social business models. Is the old command & control strategy still viable?
Corporate and Business Strategy and Execution in the Post Industrial, Digital Economy. Want to know more? Visit me on LinkedIn: www.linkedin.com/in/karlwabst/
Curated by Karl Wabst
Santa's sexy selfies have leaked online and they aren't pretty - but they do raise awareness about how to protect your privacy online
Do not be this Santa. Learn about privacy settings! Please.
Ever wanted to change the world? Well, it's easier than you think. Here are simple ways you can change the world of those around you.
Change starts with one person behaving differently. Make a difference in people’s lives. Do not blend into the background. You have a choice. Choose wisely. Be contagious.
Uber will suspend its operations in New Delhi, it said, as it re-evaluates its verification processes and begins "re-reviewing rider feedback on every driver partner across India." It also will address its driver-screening processes and will evaluate options like background checks on all drivers in India, beyond what the law requires.
Think before you get into that Uber car. Who cannot drive for these people?
See for yourself, the horrifying consequences of buying an ivory trinket. The movie illustrates in reverse order the journey that brought the ivory to market. Incorporating real, horrific footage of the terrorist attack on Nairobi's Westgate Mall (the perpertrators were funded by the ivory trade), the film leads us backwards to the moment the elephant was shot.
You can make a difference in the World. Watch this. Change your behavior. Help stop terrorism.
The Last Days of Ivory
Zuckerberg is not only reading president Xi Jinping’s recently-released book, “The Governance of China,” he is reportedly buying it for Facebook employees. “I want them to understand socialism with Chinese characteristics.”
Making an effort to understand and befriend the gatekeeper is one way to gain reentry into the Chinese market.
What is the plan for Facebook if Mark Z manages to charm his way back into the government’s good graces?
Is Mark still a (self-described) hacker or is he ready to follow the Party line?
MoreZuckerberg's Reading Material Has Some in China Crying Foul
New wave of class actions for old (common) background check practices
Job Seekers and Employers both need to understand the rules and rights around the Fair Credit Reporting Act (FCRA).
Background Checks: What Employers Need to Know [PDF]
Using Consumer Reports: What Employers Need to Know
Employee Background Checks Video for Applicants
A Summary of Your Rights Under the Fair Credit Reporting Act
An Uber taxi driver has allegedly raped a 26-year-old passenger in the Indian capital, police say.
Your business model or technology may transform the World. That is not enough. What your people do is what matters. That means your processes matter.
For more, seePolice: Indian Uber driver accused of rape is awaiting trial in other cases
As brands push their messages through social media platforms like Twitter, the Federal Trade Commission is reminding marketers they need to disclose any bias on their promotional materials—even if they only have 140 characters to do so.
This was the 1st FTC case regarding Twitter and misleading behavior. It is unlikely to be the last.
FTC's Charges Against Deutsch LA Seen as a Twitter Wake Up Call for Industry
FTC Consent Order
FTC Says Tweet Ads Need Some Fine Print
FTC Advertising and Marketing Guidelines
Take this opportunity to review The FTC Act, Section 5 on Unfair or deceptive practices affecting consumers.
More than half (58 percent) of shoppers who use mobile devices, such as smartphones and tablets, indicate they prefer to look up information on their devices while shopping, rather than talk to store employees – especially among men and shoppers aged 25-44 - according to a new report released today by the Consumer Electronics Association (CEA)®.
Holiday shopping season is upon us! Take notes.
A substantial number of consumers would rather use their smart-phone than talk to your sales staff.
This trend may be good news for some retailers. The key is listening to customers and creating the sales experience to meet their expectations.
Those selling commodity goods, including electronics or groceries can replace employees with solid in-store WI-Fi.
There is an added benefit of using customer tracking software to follow the path that consumers take through the store to tweak displays or to catch shoplifters.
Be aware that consumers who use mobile devices in-store are sensitive to privacy and security issues.
They are willing to provide personal data as long as they see a benefit to themselves.
Do not assume you provide value. Value depends upon the customer’s perception.
There are times when consumers see the value in interaction with knowledgeable staffers.
The mistake here would be to miss the opportunity. These retailers might provide better training for their sales staff so that a small electronic device cannot replace them.
Retailers in this category sell products like apparel, shoes or, health and beauty aids.
There may be benefit to equipping the in-store environment or floor staff with tablets.
Deft use of electronics to augment the shopper’s experience may make for a more satisfied consumer who sees value from knowledgeable sales staff.
Change management initiatives have a notoriously high failure rate. So what are change management consultants missing?
The disconnect between IT and the Business has a lot to do with the failure of change initiatives. Old school mindsets and attitudes on both sides of the equation are to blame.
Many in IT still do not want to be part of the business. I hear from IT staffers that they think Sales and Marketing are sleazy.
I hear from Business people who do not understand the process of IT, and believe that continuous changes are only minor inconveniences.
The silo thinking of internal politics is the problem. Each department and employee has different goals and points of view. Investments of time, effort and expenditures swell as each group fights for power within the organization.
Meanwhile, the customer suffers through bad service and poor quality. They stop trusting the brands and go elsewhere.
The problem with change management is that it seeks to manage rather than to lead. This old-school tactic of managing internal power struggles keeps the voice of the customer outside of the process.
Customers now expect their voices to be heard and taken seriously. Lead change or your competitors will lead your customers away.
The issue is not developing software. It is delighting the customer before they wander away. The game has changed. Leaders have to unite the warring factions and focus on the customer instead.
Imagine a corporate finance department operating as follows: Every time employees spend money on something reimbursable, they stuff a paper receipt through a slot in a warehouse door. Every time they generate a purchase order, they print it out and stuff it in the same slot. When checks arrive, they go straight from the mailroom into the slot. The warehouse fills to the brim with sheets of paper. Then, six weeks before the company's quarterly earnings call, finance sends dozens of analysts into the warehouse to sort through all the papers and determine whether the company hit its numbers.
This story sounds silly, at first. The fact that so many companies miss so many opportunities due to bad governance is a shame.
Lead change. It starts with one. Be that one! Do your job differently today.
The first-ever 3D-printed presidential bust bears a scientifically precise likeness to the commander in chief
You have to change your behavior, not your bosses. No one becomes a leader without taking some personal risk. Change starts with one. Why not be the one?
Sony Pictures Entertainment was hit with a massive hacking attack last month at a time when it was shifting to a new chief security officer. Experts say there's an enormous demand for CISOs today
This is backwards thinking. A company is unlikely to hire a CISO when leadership does not understand that data is a critical resource. They do not see the business need. This is a lack of leadership, not a lack of a CISO.
Hackers Leak Data Taken From Sony Pictures
SONY has a history of backwards thinking when it comes to security.
Sony's DRM Rootkit: The Real Story
Inadequate design and testing caused last year’s battery fire that led to the grounding of Boeing's (NYSE:BA) Dreamliner jets, according to a new report from the NTSB
Evidence of a lack of leadership at Boeing.
When change management is ignored or brought on to a project late, there are many “RE” costs due to shortcuts (Redesign, Rework, Revisit, Reevaluate, Retrain, Rescope, Reschedule....)
See Cost-Benefit Analysis for Change Management
NEW YORK (Reuters) - About 50,000 people are alive today because U.S. hospitals committed 17 percent fewer medical errors in 2013 than in 2010, government health officials said on Tuesday
Organizational change can save lives.
Great change is possible when people start, and are rewarded for, doing their jobs differently.
Organizational Change takes leadership and management.
Management alone is never enough.
This change story may sound familiar to those who have read Switch!
Recall the story of Donald Berwick, a doctor and the CEO of the Institute for Healthcare Improvement (IHI) in Chapter 1.
Direct the Rider, Motivate the Elephant, and Shape the Path.
Many think of the Sales process as a funnel. Organizational change may be shaped like an hourglass. Why? The bottleneck may be in the middle.
About six in 10 US Internet users were able to correctly define net neutrality in a survey
Before you read the report, test your own Web IQ by taking the interactive knowledge quiz. The short quiz tests your knowledge of questions recently asked in a national poll. After completing the quiz, you can compare your score with the general public and with people like yourself.
An advertisement's Viewability, and Click Fraud literally robs marketers of billions of dollars. Viewability means digitally "served ads" that have the opportunity to be seen. Fraud is a different matter. It is the automation of bots and other features that distort the effectiveness of a campaign by falsifying click-through rates and other metrics.
Say governance, and you are likely to get a blank stare. Close your eyes and play this game.
Imagine the definition of a pound varied, depending on where you shopped. You may see an ad that promises a pound of gold for five cents.
Would you think you were getting a good deal? The value of the deal is based on you knowing what a pound is.
In this game, there is no law that requires that a pound contained sixteen ounces. Would you trust the market? How would you know if you were getting real value for the price?
Governance reduces the variability of the value a consumer can expect. It standardizes the number of ounces in a pound.
Let us get back to advertising and marketing. Digital transformation sounds like a great deal. In the current market, it brings hidden costs.
Why would consumers care if companies pay a lot of money on advertisements that no one sees? Who cares if companies pay too much? That is their problem.
The lack of standards matters. Here is why it matters to you.
Recall the imaginary market where you get a different amount of product in a pound for your dollar. The scale may say that whatever was on it weighed a pound.
Whether or not an ad can or will be seen and digital fraud affect companies, shareholders and consumers.
The speed of change in the advertising and marketing industry has upset how value is measured. Neither companies nor consumers are sure that they are getting what they pay for.
Why should consumers care? When the cost of advertising and marketing are inflated, you pay more for the product or service. The likelihood of seeing a bunch of advertisements that do not interest you increases.
In the end, a lot of money changes hands. The promise of digital transformation seems like a lie. To consumers, nothing has changed. The soft definition of value in the digital space drives costs up to all parties involved.
No one becomes a leader without taking some personal risk. Change starts with one. Why not be the one?
Leaders change departments, organizations and lives. They make a choice to do their jobs differently.
They create an environment that enables innovation. Others choose to follow and make a difference.
Change is a personal choice. It starts as a mindset and attitude. Next, behaviors change.
In an organization, change starts with one and spreads out from there.
Make it easier for others to change. Create the environment that lets them do their jobs differently.
Be the change you want to see in the world.
Some residents in Ferguson, Missouri, are equipping themselves with cameras, and knowledge.
The World looks to America for leadership. Technology and social media were bound to become part of the mix in civil rights.
The Police Chief is supportive. As long as filming is in public places, privacy should not be an issue.
Are we ready for what we will see?
Leadership is the magic ingredient for successful change. The best processes, methods and tools cannot overcome a lack of great leadership. So take the time to understand the changes you intend and the environment you intend to implement them in and then use these techniques to successfully achieve results.
Organizational change is easy. Managers just tell employees to do their jobs differently. Employees jump up and say, "Yes sir!" The whole company changes seamlessly.
If this were true, the failure rate associated with change initiatives would not be 60% and 70%.
It takes a structure to run your company. It takes a structured approach to change how people do their jobs, while continuing to satisfy current demand.
If there was only one thing changing at a time, it might be easier. When was the last time that happened?
The bright green TRUSTe seal of approval is supposed to mean better privacy. In more than 1,000 instances, that seal wasn't deserved.
FTC finds that trust in TRUSTe misplaced. TRUSTe admits it did not fulfill its mission for several years.
Self-regulation means little when the regulator fails to follow through.
The FTC continues to follow up on its promise to protect consumers.
More from the FTC:
TRUSTe Settles FTC Charges it Deceived Consumers Through Its Privacy Seal Program.
Company Failed to Conduct Annual Recertifications, Facilitated Misrepresentation as Non-Profit.
More from the TRUSTe:
TRUSTe’s Agreement with the FTC