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Dati, informazione, conoscenza. Giornalismo e cittadinanza per passare all’azione

La mediasfera è fatta per la circolazione di dati, informazioni, conoscenza. Lo scopo di un progetto editoriale oggi deve tener conto delle mutazioni intervenute negli equilibri tra questi elementi...
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SMEM
Social Media Emergency Management
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Il cervello distribuito delle città | Smartinnovation

Il cervello distribuito delle città | Smartinnovation | SMEM | Scoop.it
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Integrated Customer Service Leadership

Integrated Customer Service Leadership | SMEM | Scoop.it
Excellence in Customer Service is a key driver of business success. It is a primary output for driving profit and growth for any organisation, not only on a micro level, but also on a macro level. ...

Via Fred Zimny
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The Path to Customer Service Success: How to Get There

The Path to Customer Service Success: How to Get There | SMEM | Scoop.it
A great customer experience can be a differentiator in the marketplace and propel business success, but it can be difficult to know where to start!

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Creating Value for Your Social Business

Creating Value for Your Social Business | SMEM | Scoop.it

 Word of mouth advertising is the most powerful form of advertising a business can have. The social web is taking this to another level. It used to be in a small town if something good or bad happened concerning...


Via Fred Zimny
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La città open source alla Biennale dello Spazio Pubblico | Saperi PA

La città open source alla Biennale dello Spazio Pubblico | Saperi PA | SMEM | Scoop.it
Software City, City 2.0, Re-imagining the commons field, sono i temi al centro della prossima Biennale dello Spazio Pubblico - “Spazi pubblici | network| innovazione sociale, La città open source” (Roma, 16-19 maggio 2013).
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L'Empatia: Terra di innovazione e cambiamento.

L'Empatia: Terra di innovazione e cambiamento. | SMEM | Scoop.it
Angela Morelli ci spiega il significato di Empatia e il suo utilizzo nel mondo del design.
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Social Media Survival Guide

Social Media Survival Guide By Darrell Kim and Chris Gilding
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Hurricane sandy & the crowdsourcing community

UN Spider: Crowdsource Mapping for Preparedness and Emergency Response December 2012 Vienna presented by Heather Leson
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What’s in Your Zombie Survival Kit?

What’s in Your Zombie Survival Kit? | SMEM | Scoop.it
The CDC’s zombie campaign integrated the popularity of the living dead with emergency preparedness, and it’s still reaching new audiences. (Is it true that if you're prepared for a #ZombieApocalypse, you're prepared for anything?
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La città open source alla Biennale dello Spazio Pubblico | Smartinnovation

La città open source alla Biennale dello Spazio Pubblico | Smartinnovation | SMEM | Scoop.it
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Lessons In Disrupting The Status Quo In Handy Visual Form

Lessons In Disrupting The Status Quo In Handy Visual Form | SMEM | Scoop.it
Beautiful Trouble: A Toolbox for Revolution is an anthology of creative activism that has animated movements like Occupy Wall Street and Reclaim the Streets.

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Design Thinking 101: Tools for Driving Innovation | BRAND + COMMERCIAL

These days, particularly in cities that are large hubs of innovation, the common mythology surrounding achievement in business almost always centers around the archetype of the brilliant founder or visionary designer who singlehandedly builds a...

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The Future Isn’t A Book, It’s A Video Game

The Future Isn’t A Book, It’s A Video Game | SMEM | Scoop.it
"I’m a Presentist," says Douglas Rushkoff. His new book, Present Shock, outlines a world where technological advancement has allowed us to live in real time. The future--which used to be a destination that we marched toward--has arrived.

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HR 2.0? Il caso Heineken - Le Aziende InVisibili

HR 2.0? Il caso Heineken - Le Aziende InVisibili | SMEM | Scoop.it
Cominciamo il 2013 (che Forbes ha definito l'anno delle "Social HR") riprendendo il filo dei nostri ragionamenti sul tema della trasformazione delle aziende tradizionali in Social Organization e quindi delle processi HR in ottica 2.0.
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Dati, informazione, conoscenza. Giornalismo e cittadinanza per passare all’azione

La mediasfera è fatta per la circolazione di dati, informazioni, conoscenza. Lo scopo di un progetto editoriale oggi deve tener conto delle mutazioni intervenute negli equilibri tra questi elementi...
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Working in the Social World: Complex Adaptive Systems

Keynote presentation from Defrag 2012
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The Lewis Herald » Emergency Management Plans Drill

The Lewis Herald » Emergency Management Plans Drill | SMEM | Scoop.it
Daniel Atkinson, Director of Lewis County Emergency Management, held a planning meeting on Tuesday, January 8, 2013 with the goal to have a disaster drill on February 28, 2013. The drill will be held some time during the ...
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3 Emerging Technologies That Will Impact Emergency Management

3 Emerging Technologies That Will Impact Emergency Management | SMEM | Scoop.it
New technologies could positively impact all phases of emergency management.
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