Coordination between crisis mapping and emergency response services via SMS is one of the more hopeful forms of smartmobbing we're seeing emerge. --Howard
In the wake of the January 12th, 2010 earthquake in Haiti a free phone number (4636) was established to meet the urgent needs of the Haitian people through SMS messaging. This allowed people on the ground to text their requests for medical care, food, water, security and shelter from any Digicel / Comcel-Voila device and receive aid.
Through the “Mission 4636″ service 80,000 messages were received from people within Haiti, predominantly in Haitian Kreyol. Tireless workers and volunteers translated, geolocated and categorized the messages via online crowdsourcing platforms which sorted the information by need and priority, and distributed it to various emergency responders and aid organizations. Initially, the focus was on search and rescue, but the service scaled up about one week after the earthquake to include a wide range of responses, including serious injuries, requests for fresh drinking water, security, unaccompanied children and clusters of requests for food, and even childbirths."