Small Business On The Web
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Small Business On The Web
Engage With Your Customers
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Let’s Start With Bread and Water

Let’s Start With Bread and Water | Small Business On The Web | Scoop.it
At many restaurants, what once was free now must be requested. This must change.
craig daniels's insight:

A current trend that showcases how many businesses view their customers as numbers on a spread sheet and not with respect.


In case you've forgotten, the customer is the life blood of your business and not the reviews or other sideshows that make you think you are successful.


To paraphrase a well worn quote, "it's the customer, stupid."

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Create A Vocabulary That Inspires Employee Engagement

Create A Vocabulary That Inspires Employee Engagement | Small Business On The Web | Scoop.it
It's official. Employee engagement is the new black. I’ve been writing and thinking a lot about it lately, as have others. The very notion of how leaders and employees engage has slowly morphed away from ‘companies have to do this because employees want it’ to ‘companies have to do this [...]
craig daniels's insight:

The old saying goes, "what's old is new again." In addition to the recently rediscovered practice of putting the customer first  we can add saying "thank you" to our employees.


I'm not sure if it's something that the government put in the water but there is an ongoing renaissance of common sense happening in business or at least in some businesses.


I was of the opinion that treating both customers and employees with respect was baked into business DNA, apparently I was wrong. Well welcome back common sense, you've been missed.

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