Small Business Op...
Follow
Find
52 views | +0 today
 
Rescooped by GreatBusinessContent from Business Improvement
onto Small Business Operations
Scoop.it!

25 Customer Service Skills Every Company Should Require [Infographic]

25 Customer Service Skills Every Company Should Require [Infographic] | Small Business Operations | Scoop.it

Via Daniel Watson
GreatBusinessContent's insight:

Think about this; many businesses, large and small, seem to be moving away from providing timely customer service.  Since when is it acceptable to wait 24 hours for an email response, really, you're kidding right?

 

Providing good, not even great, customer service will put you ahead of most businesses out there today.  

 

Oh, it's free..wow, what a deal!

more...
Catherine Adenle's comment, September 19, 2013 9:52 AM
This is a well captured list.
Anne-Laure Macabeo's comment, September 20, 2013 5:09 AM
Essential and yet so often overlooked.
Henrik Stig Nielsen's curator insight, October 15, 2013 4:03 AM

Her er lidt god inspiration til hvordan vi skal agere overfor vores kunder. Alle dele fra pre-sales, til projekter, support og after-sales kan have glæde af disse få super gode hints. Værsgo' - Læs og bliv inspireret!  

Your new post is loading...
Your new post is loading...
Scooped by GreatBusinessContent
Scoop.it!

Top 10 Issues Small Businesses Will Face in 2014 - Business 2 Community

Top 10 Issues Small Businesses Will Face in 2014 - Business 2 Community | Small Business Operations | Scoop.it
Top 10 Issues Small Businesses Will Face in 2014
Business 2 Community
Many small businesses have ignored print marketing based on a perception that digital marketing is cheaper.
GreatBusinessContent's insight:

Top 10 issues in 2014??  Really, hey stupid headline - the reason, because these things don't fade in and out with time.  If you own a small business and DON'T focus on this shit then you are standing still and not moving forward.  Hey, read through this timeless article, but really...try to get to it sometime in 2014.

more...
No comment yet.
Scooped by GreatBusinessContent
Scoop.it!

Think About Training More Creatively - About - News & Issues

Think About Training More Creatively - About - News & Issues | Small Business Operations | Scoop.it
Think About Training More Creatively
About - News & Issues
Received a note recently that asked whether we should continue training employees during tougher economic times. My immediate visceral reaction was, "Whaaaaat?
GreatBusinessContent's insight:

I watch the hits or visits I get on this site and a very small percentage visit business operations or the competition section.  I don't find this interesting.  I find it sad.  If you are reading this congrats, you understand the importance that running a business has everything to do with learning HOW to do this.  Not HOW to market.  God this pisses my off.

 

Anyway, rant over.  This article takes an approach to employee training that would work for any small business.  Not only do you train employees to do their job but also to improve their careers.  Hey what if they leave afterwards?  They leave anyway.  I would bet that when you show true interest in helping your employees they will do anything to be loyal to you.  Read the article and I will give an extra 10 merits points.

more...
No comment yet.
Scooped by GreatBusinessContent
Scoop.it!

Christianson Jewelry celebrates 150 years as family business in Kendallville - Fort Wayne Journal Gazette

Christianson Jewelry celebrates 150 years as family business in Kendallville - Fort Wayne Journal Gazette | Small Business Operations | Scoop.it
Christianson Jewelry celebrates 150 years as family business in Kendallville
Fort Wayne Journal Gazette
What was your biggest mistake in operating this business: Taking the wrong approach on some antique repairs, which has wasted time and money.
GreatBusinessContent's insight:

In a nut shell, this company has been in business for 150 years.  They have survived the trenches!  

 

All the small business owners I interview say similar things.  This man says he plans on 3 - 5% growth over the next few years.....WHAT?  That's the same as going backwards.  

 

All that says is they're going to fail very slowly.  Jeez any business that can't grow by a minimum of 10% is not working on the business at all.  So there.  Does anybody read these?

more...
No comment yet.
Scooped by GreatBusinessContent
Scoop.it!

5 Ways Your Business Can Improve by Admitting Your Mistakes | SkinInc.com

5 Ways Your Business Can Improve by Admitting Your Mistakes | SkinInc.com | Small Business Operations | Scoop.it
You are not judged by how well you do when you’re good, but by how well you do when you’re bad. (RT @NinaKaufman: Employment Law Resources for the Small Business–Online!
GreatBusinessContent's insight:

Finally a good article concerning Operations of a business.  This talks about how you can not only learn from your mistakes but you can also strenthen your brand image in the minds of your customers.  

 

Read from this perspective will make admitting mistakes a little easier to swallow.

more...
No comment yet.
Rescooped by GreatBusinessContent from Business Improvement
Scoop.it!

17 Small Business Owners Share Their Secret Weapons

17 Small Business Owners Share Their Secret Weapons | Small Business Operations | Scoop.it

Via Daniel Watson
GreatBusinessContent's insight:

The article is like a slideshare, at first I thought..."hey, where'd my article go"?  

 

Anyway this is mostly about different software or habits these different owners have used in thier business to make a big difference.  Are you using any of these yourself?  

more...
Daniel Watson's curator insight, November 18, 2013 11:52 PM

 

Small business owners often inhabit a very closed world, spending so much time focused on their business, that they fail to heed new ideas that other business owners have successfully embraced.

 

Finding the necessary time to interact with other business owners or to research the secrets to other's small business success stories, is the usual barrier that causes the "head in the sand" approach to uncovering ideas, but fortunately others have made the task of keeping up with new ideas much easier.

 

This excellent article, suggests that most successful business owners have a "secret weapon" that they use to set themselves apart from their competition, and it explores the "secret weapon" deployed by 17 individual owners of successful busineses.

Randi Thompson's curator insight, November 19, 2013 10:52 AM

We can learn so much from others who have already found success with their small business.  Check out these amazing people and what they are doing.

Suggested by Ryan Cote
Scoop.it!

Seven Reasons Why Most Small Businesses Fail - WPamplify

Seven Reasons Why Most Small Businesses Fail - WPamplify | Small Business Operations | Scoop.it
According to Bloomberg, 8 out of 10 small businesses fa …
GreatBusinessContent's insight:

Wow, this doesn't happen very often...I found the first article to be a pretty darned good one!  

 

We all know most small businesses fail in the first five years.  Most of them are a direct result of these seven reasons.  

 

You may not need this information, who do you know who does need this?

more...
No comment yet.
Scooped by GreatBusinessContent
Scoop.it!

Feeling Overwhelmed? 14 Time Management Tips That ACTUALLY Work - Marie Claire.co.uk (blog)

Feeling Overwhelmed? 14 Time Management Tips That ACTUALLY Work - Marie Claire.co.uk (blog) | Small Business Operations | Scoop.it
Feeling Overwhelmed? 14 Time Management Tips That ACTUALLY Work Marie Claire.co.uk (blog) 'When you're busy, it's easy to lose any sense of priority, and panic because everything seems urgent,' says Claire Mitchell, founder of The Girls Mean...
GreatBusinessContent's insight:

I do many of these time management ideas myself.  I know for me if I don't have a written list before the computer gets fired up, I am toast!  I tend to sit and stare, think (day dream), and check my messages for those important Linkedin comments that bring in no cash.  

 

By the end of the day of not working my unwritten list I kinda have lots of self loathing.  Hey, what about you?  

 

Anyway  this list is important to stay focused!

more...
No comment yet.
Scooped by GreatBusinessContent
Scoop.it!

Neighbor Business Associations

Neighbor Business Associations | Small Business Operations | Scoop.it
GreatBusinessContent's insight:

Each business I owned and ran I would start a group of small business owners.  One was for the purpose of talking about common business issues and passing leads to each member.  

 

Another was only for the purpose of discussing common issues.  Regardless of the business you run problems are universal.  

 

Dave Wellman has written about the benefits of getting involved in your local business assocation.  This can serve the same purpose.  Being in a leads group is fine but connecting with business owners you trust and can run problems by is like gold!

more...
No comment yet.
Scooped by GreatBusinessContent
Scoop.it!

Cloud-Based Solution Enhances Employee Training - Baseline

Cloud-Based Solution Enhances Employee Training - Baseline | Small Business Operations | Scoop.it
Baseline
Cloud-Based Solution Enhances Employee Training
Baseline
Like many other local government entities around the country, the County of Champaign in Illinois trains its employees in a variety of areas related to their jobs.
GreatBusinessContent's insight:

Here is the perfect idea for the small business owner.  Using online training services to train existing and new employees.  The concept is not new.  What is new is the amount of services and programs available online. 

 

The only issue at this point is how do you know if the program you are purchasing is well done or a flop?  

more...
No comment yet.
Scooped by GreatBusinessContent
Scoop.it!

How to Support Your Grieving Employees With Grace

How to Support Your Grieving Employees With Grace | Small Business Operations | Scoop.it
Dealing with the death of a loved one is difficult no matter what, but it's especially stressful to try to do so and make it into work every day. Ninety percent of businesses surveyed by the Societ...
GreatBusinessContent's insight:

Do you know the law when it comes to time off for employees who suffer illness or death in their family?  This article spells out what you should know.  

 

It also talks about how to work with your employee during their time of greif and loss.  This is a must read for small business owners.

more...
No comment yet.
Scooped by GreatBusinessContent
Scoop.it!

How to Build an Action Plan - 5,000 Miles @5MPH

How to Build an Action Plan - 5,000 Miles @5MPH | Small Business Operations | Scoop.it
Different action plans are needed for different tasks. Learning how to build an action plan for your task takes a little thought and lots of practice!
GreatBusinessContent's insight:

This post is about how my wife and I were able to build an action plan while trying to get out of the hurricane zone.  It was 5,000 miles from start to finish.  

 

We needed to alter how we looked at setting goals and building a plan around the goals.  We came up with a way that worked well for us and I've continued to use that for my business as well.

more...
No comment yet.
Scooped by GreatBusinessContent
Scoop.it!

Get a Release Of Obligation, or They Gonna Keep Pulling You Back In!

Get a Release Of Obligation, or They Gonna Keep Pulling You Back In! | Small Business Operations | Scoop.it
When you sublease a commercial lease you must get a release of obligation from your landlord. If not, you are liable for all lease payments.
GreatBusinessContent's insight:

I wrote this by my own damn self!  

 

Leasing a commercial space for a small business is filled with traps that if not avoided can take a business into bankruptcy.  

 

This article points to the importance of including a release of obligation clause into any agreement for subleasing your space.

 

There are 3 times you will need this:

1)  Someone buys your business and stays in the current location

2)  You grow really fast an need a larger space

3)  You're not doing well and need to fold the business..

 

If nothing else click the article and see the famous quote by Al Pacino.

more...
No comment yet.
Scooped by GreatBusinessContent
Scoop.it!

Get Marketing Ideas & Find JVs By Easily Searching Other Marketer’s Newsletter Emails

Get Marketing Ideas & Find JVs By Easily Searching Other Marketer’s Newsletter Emails | Small Business Operations | Scoop.it
Get Marketing Ideas & Find JVs By Easily Searching Other Marketer’s Newsletter Emails Take a Sneak Peek!    What if you could take a look at the newsletter emails of hundreds of marketers on any subject you wanted to see?
GreatBusinessContent's insight:

Great way to find posting ideas, research a topic, or find wonderful headlines that you may be able to "borrow" for that next article idea.

 

I found this on "Just Ask Kim", great site by the way.  I can bet you have not seen this way of researching ideas.  It is soooo easy and get's the heart of your subject fast!

more...
No comment yet.
Scooped by GreatBusinessContent
Scoop.it!

Chief of world famous Baxters Soup firm tells her story of building the family ... - Scottish Daily Record

Chief of world famous Baxters Soup firm tells her story of building the family ... - Scottish Daily Record | Small Business Operations | Scoop.it
Scottish Daily Record
Chief of world famous Baxters Soup firm tells her story of building the family ...
GreatBusinessContent's insight:

What a great story this is.  Can you overlook the fact that the business is not in the US?  Good!

 

The article focuses on the fact that it grew from a startup in one generation and then the reins were passed to the second, even though the 2nd was none to happy to work in the family business.  

 

It was the right thing to do, hey, can you see yourself in this at all?

more...
No comment yet.
Scooped by GreatBusinessContent
Scoop.it!

Gift Shop Owner Thrives in Mixed Use Development Project

Gift Shop Owner Thrives in Mixed Use Development Project | Small Business Operations | Scoop.it
Gift shops must be located in the correct location to succeed. Susan Zdon shares her experience of locating in a mixed use development project.
GreatBusinessContent's insight:

Here's a question...will your business grow if you plant it in a MUD?  Hell yeah it will, IF you follow Susans advice!  

 

I'm so friggin clever I crack myself up.  If you don't read this then it will remain an inside joke.  Anybody read these????  Let me know.

more...
No comment yet.
Scooped by GreatBusinessContent
Scoop.it!

How to Choose the Best Option to Train Employees in Small Business | Small Biz Viewpoints

How to Choose the Best Option to Train Employees in Small Business | Small Biz Viewpoints | Small Business Operations | Scoop.it
Employee training is essential for small businesses. Learn what training options are available and how to choose one that best suits your needs.
GreatBusinessContent's insight:

Employees are the only way small business owners can free themselves up to do more important things, like sleep.

 

So many owners set the employee us for failure and disappointment because they haven't prepared the position properly.  Once you have documented what the position is, who is responsible for what, and where the employee can locate instructions an owner can FINALLY train the employee.

 

Done correctly you, the owner, finally can focus in other areas of the business!  

more...
No comment yet.
Scooped by GreatBusinessContent
Scoop.it!

Business Contingency Plan for Natural Disaster - Do You Have One?

Business Contingency Plan for Natural Disaster - Do You Have One? | Small Business Operations | Scoop.it
One thing is certain, when mother nature takes over you could lose your business. Do you have a business contingency plan? Now is the time to plan!
GreatBusinessContent's insight:

Sandy taught many of us a lesson.  Having lived in a hurricane zone and being responsible to close properties during threats taught me some lessons I would like to pass along.

 

Mother nature can be a bitch sometimes, that is the truth.  Is there a way to reduce your risk of a natural disaster.  Yes.  

 

It takes some thought and planning but you can reduce your risk by half by applying some simple principals.   Check it out...if you have more ideas please let me know.

more...
No comment yet.
Scooped by GreatBusinessContent
Scoop.it!

Using Customer Insights to Bolster Employee Training - 1to1 Media

Using Customer Insights to Bolster Employee Training - 1to1 Media | Small Business Operations | Scoop.it
Using Customer Insights to Bolster Employee Training 1to1 Media But more savvy business leaders with sound data analytics practices understand that customers can uncover issues in individual employee performance that they can address and improve...
GreatBusinessContent's insight:

Okay, in all honesty, this article is for "brands" and not small business.  It's way to complicated in the way they suggest to capture customer feedback after having worked with a paticular employee.  Too hard.

 

The idea on the other hand is a good.  The question is how can a small business owner use customer experience to help better train employees and give the best customer experience possible?

 

Watch a listen when your employee is interacting with clients.  If they do something good compliment them on it, if possible do it in front of the customer.  Maybe ask the employee to share the idea with others during the weekly meeting.

 

If they do something not so good save the conversation for when the employee and you are alone.  Don't just tell them "bad employee, bad", instead ask how the situation could have gone better.  Whatever, nobody reads this crap anyway.

more...
No comment yet.
Scooped by GreatBusinessContent
Scoop.it!

Five experts to have on speed dial - StartupSmart

Five experts to have on speed dial - StartupSmart | Small Business Operations | Scoop.it
Five experts to have on speed dial
StartupSmart
After the Accelerator: Bugcrowd on learning how to speak American to investors and customers. by Rose Powell. Bugcrowd co-founder Casey ...
GreatBusinessContent's insight:

OMG, I didn't think I would find anything for operations today, jeez the articles written about actually operating a business are just crap!  

 

Well, you don't want to hear my problems.

 

This is a list you need to cutout and paste by your phone with your people's names.  Running a business is not about doing it alone.  How do you know when to call them?  If you ask that question it may be too late. HA!

more...
No comment yet.
Scooped by GreatBusinessContent
Scoop.it!

The logistics of going local - City Pulse

The logistics of going local - City Pulse | Small Business Operations | Scoop.it
The logistics of going local City Pulse There are about 230 food hubs in the country, with different sizes, shapes and business plans, according to food hub expert John Fisk, director of the nonprofit think tank Wallace Center at Winrock...
GreatBusinessContent's insight:

I found this article hard to read the print is kinda small for an old guy.  But there is a pony in all the manure.  The concept is for many individual growers to band together to make contact with direct store buyers instead of the middleman.  The advantage equals 32% more return.  If you ask me farmers need this more than a middleman.

 

Hey, what about you, is there a way you and others in your industry can band together?  

more...
No comment yet.
Scooped by GreatBusinessContent
Scoop.it!

Software Upgrades Boost Medical Imaging Equipment Firms Profit

Software Upgrades Boost Medical Imaging Equipment Firms Profit | Small Business Operations | Scoop.it
Inexpensive software upgrades can have a dramatic impact on your profit. Yeah, it takes time to implement and learn but you will be more profitable.
GreatBusinessContent's insight:

Jim was pedaling as fast as he could, yet he couldn't keep up with demand.  Too much time was being wasted on just keeping all the balls in the air.  Software upgrades and some custome made excel spreadsheets gave this owner more time, a more efficient company, and more profit. 

more...
No comment yet.
Scooped by GreatBusinessContent
Scoop.it!

How to Train Employees for Better Retention and Efficiency

How to Train Employees for Better Retention and Efficiency | Small Business Operations | Scoop.it
The two biggest challenges for companies in managing human resources are training employees to understand and realise their duties, and properly relaying the company's mission and values.
GreatBusinessContent's insight:

Oh, groan, a new hire means the pain of training....  As small business owners training new hires is a double pain.  Let's face it, you probably don't have a developed set of instructions for each employee.  

 

You don't want to hear this, but you need them.  Without them each time the employee encounters something they don't know they come to you to ask.  Who's fault is that?  What if they stopped coming, oh just think of how many mistakes they could make!

 

This article talks about two types of training.  Targeted and Common.

 

 Each employee will have specific tasks, these would require targeted training.  

 

Each employee will also have tasks that require all of your employees to be trained in.

 

Make it easy on yourself, develop the common training documentation first.  As you bring on new employees slowly begin to develop the targeted documentation training.  

 

Like my dad used to say, "Hell, Rome wasn't built in a day. Go get me a beer".

more...
No comment yet.
Scooped by GreatBusinessContent
Scoop.it!

The Ultimate Guide To Obamacare for Small Businesses -

In today's article Obamacare Explained we discuss everything you need to know about Obamacare and The Affordable Care Act.
GreatBusinessContent's insight:

This is a pretty in depth article about the United Health Care act and what it means to small business.  It gives good explanations and has actionable ideas.  Plan on taking some time to read it through.

more...
No comment yet.
Scooped by GreatBusinessContent
Scoop.it!

Pricing a Business Can Be Impacted By Your Landlord

Pricing a Business Can Be Impacted By Your Landlord | Small Business Operations | Scoop.it
One important factor of pricing a business it the location the business is located. If the landlord won't allow a sub-lease, that hurts!
GreatBusinessContent's insight:

Nothing is more exciting than recieving an unsolicited offer to sell your business.  It's a confirmation that what you have built has value.  Finally your hard work has paid off.

 

Since you have a lease on the building you need to sub-let to the buyer of your business.  Now the problems start.  If you don't have a sublease clause and a release of obligation clause built into the original lease, the landlord can kill your sale.

 

How could they possibly do that?  Well, if you haven't pre agreed to terms of a sublease the landlord could just simply refuse to allow you to sublease.  My guess is the buyer of the business sees value in the goodwill you have built over a period of years and wants to stay in that location.

 

 

more...
No comment yet.
Scooped by GreatBusinessContent
Scoop.it!

12 Things To Consider Before Starting A Business With Your Spouse - Forbes

12 Things To Consider Before Starting A Business With Your Spouse - Forbes | Small Business Operations | Scoop.it
12 Things To Consider Before Starting A Business With Your Spouse Forbes That was a pretty low stress situation because we weren't running a business and if we failed at what we set out to do that would have been just as a fine an outcome as if we...
GreatBusinessContent's insight:

I prefer to publish articles written by those who may be "less published".   This article is too good to not publish.

 

Ever considered going into business with a spouse?  Just the idea gives me shivers!  This article first tells the story of the authors and then break down the process they used to determine if it was right for them.

 

There is a checklist at the end of the article.  

more...
No comment yet.