The explosive growth of smartphones and tablets has had an enormous impact on customer service and the customer experience. Mobile devices allow consumers to find information or interact with companies wherever they are. They make it simple to get in touch across multiple channels (from email and social media to voice and text), driving increased contact volumes. Always-on mobile consumers expect a seamless experience, across devices and channels, and if they don’t receive it will head to competitors with a tap of the screen.
And as mobile adoption increases so does the use of unstructured language, and new ways of interacting. For example, our own research tells us that a person will ask the same question in three different ways through three different devices. With mobile devices encouraging interactions on the move, people have less time to get their message across, which means an increase in unstructured language. Companies therefore need to look at technologies such as linguistics to understand the context and deeper meaning of questions.
You may want to skip lunch before your next job interview. Hungry people often feel like they deserve more than their peers, according to a new study by two researchers from Cornell University and Dartmouth College.
Energent's software will collect data on electricity, water and natural gas consumption from up to 250 buildings with more than two million square feet of space located in 10 cities. It will also monitor energy expenditures for chilled water, heated water and steam.
All of that information goes to Energent's data centre in Waterloo — some in real time, some every five minutes, and some once a month. Each university can see the information displayed on a dashboard
"When you have our system in place it gives the facilities management professionals the insight they require to optimally run their facilities," Reid said. With the software comes an "energy analyst" who also looks at all the information and works with the clients to identify efficiencies and opportunities.
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