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Social Media Analytics: How’s Your Social Media Strategy Going? | Business 2 Community

Social Media Analytics: How’s Your Social Media Strategy Going? | Business 2 Community | SM | Scoop.it
From www.business2community.com - February 8, 11:48 PM
Are you really kicking your social media marketing? For too many folks the answer is: I don’t know And, that’s a problem. Without good social media
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9 Ways Top Brands Use Social Media for Better Customer Service

9 Ways Top Brands Use Social Media for Better Customer Service | SM | Scoop.it
From mashable.com - December 17, 2011 12:43 AM
There's a lot to be learned from how the big brands handle their customers on social media channels. These 9 examples should be part of your customer service playbook.

Via David Blundell
David Blundell's comment, December 19, 2011 3:53 AM
@Hidden ground and Khaled - No probs- some really good advice here . . .
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