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For a business owner, the ability to communicate clearly and effectively is critical to business success, and the way you speak and listen will determine the level of that success.

 

One of the keys to communicating effectively, is having the ability to start conversations that create an instant connection with the other party, and lead to productive relationships.

 

This excellent article, points out why the way you speak and listen is so important in communicating your ideas, and it offers 12 steps you can follow to ensure that conversations you start click with the other party.

Via Daniel Watson