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Nielsen Research: Mobile consumer report 2013

THEMOBILECONSUMERA GLOBAL SNAPSHOTFEBRUARY 2013

Via Johan Sundström
Roberto Nocera's insight:

Mobile Consumer Snapshot 2013 #mobile #customerexperience #cxm

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Mike Donahue's curator insight, February 7, 8:57 AM

It's interesting to see how different device choice and usage are between people and countries.

Sitecore | CXM | Customer Experience
Contents about Digital Marketing and Customer Experience Management using Sitecore platform
Curated by Roberto Nocera
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Wearables will interact with IoT to create new experiences!

Wearables will interact with IoT to create new experiences! | Sitecore | CXM | Customer Experience | Scoop.it
The Apple Watch release in early 2015 will set the stage for wider enterprise adoption of wearables. Are you ready?

Via Eric_Determined / Eric Silverstein
Roberto Nocera's insight:

preparing the next tech wave about wearables.  New frontier for the customer experience #cxm #wearable #customerexperience #iot

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Eric_Determined / Eric Silverstein's curator insight, October 6, 11:13 PM

JP Gownder @Forrester provides key insight into what we should expect across new #wearables:


1) Access

2) Navigation

3) Payments


Apple should help with greater exposure, but new companies such as @Nymiband and others are looking to carve out a share of the new customer experiences these devices will offer.


Which functionality would you like to have on your future wearable?



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Are You Really Ready for Customer Experience

Are You Really Ready for Customer Experience | Sitecore | CXM | Customer Experience | Scoop.it
Marketers can talk a good game about customer centricity, but action doesnt always follow.
Roberto Nocera's insight:

The Customer Experience Maturity Model it's the reference to understand needs vs strategic value for companies #cxm #customerexperience #customerengagement

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Fifth Annual 2014 Shopper Experience Study: Why Omnichannel Success …

Why Omnichannel Success Starts with Customer Empathy RIS News and Cognizant examine the likes and dislikes of 5,300 shoppers to help retailers prioritize inves… (RT @Cognizant: Study confirms that putting yourself in the customers’ shoes...
Roberto Nocera's insight:

2014 Shopper Experience Study says "the success starts with Customer Empathy" #cxm #customerexperience 

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What can #Predictive #Data #Analytics do for you?

What can #Predictive #Data #Analytics do for you? | Sitecore | CXM | Customer Experience | Scoop.it
Have you ever dreamed about learning what products your customers would be the most likely to buy in advance? How great would it be if you could maximize your profits by determining the highest price a customer will pay for a product? What if you could...

Via Eric_Determined / Eric Silverstein
Roberto Nocera's insight:

the new frontier of customer satisfaction #cxm

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Eric_Determined / Eric Silverstein's curator insight, September 23, 3:06 AM

Would you agree that Predictive Analytics is a continuously evolving target?


Nonetheless, technology and data capture has enabled us to better understand our customers, and engage with them in a more efficient manner.


It's great to see these latest examples across top brands, and the results in:


- Customer Engagement

- Revenue Increases

- Targeted Promotions

- Pricing

- Inventory Management

- Minimizing Fraud

- Better Customer Service

- Lower Costs

- Analyze Data in Real Time


Share your thoughts.



Mike Ellsworth's curator insight, September 25, 5:03 PM

Predictive analytics and Big Data are big trends. This is a good article that explains why.

 

Via @Eric_Determined

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Can #Customer #Experience increase revenues and lower costs?

Can #Customer #Experience increase revenues and lower costs? | Sitecore | CXM | Customer Experience | Scoop.it
It drives revenue – and we know how much.

Via Eric_Determined / Eric Silverstein
Roberto Nocera's insight:

Improve the #CustomerExperience to have a better TCO

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Eric_Determined / Eric Silverstein's curator insight, August 3, 6:59 PM

Peter Kriss shares valuable #data on #ROI of #CustExp.

 

Do you see additional areas where savings can be achieved?

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Backbase's Vision of User Experience Platforms | Backbase Blog

Backbase's Vision of User Experience Platforms | Backbase Blog | Sitecore | CXM | Customer Experience | Scoop.it
Gartner User Experience Platform Marketscope raises questions about the future of the portal market and customer experience. Read about Backbase's vision.
Roberto Nocera's insight:

a Point Of View about the Customer Experience Platform by Backbase @backbase #cxm #customerexperience

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Web Design Trends for 2014

New ideas for web design are emerging every day. Discover some of the most popular trends we see emerging in 2014.
Roberto Nocera's insight:

Because the Customer Experience is also web interface #cxm #customerexperience #trends #webdesign

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Predictions For The Future Of Customer Experience

Predictions For The Future Of Customer Experience | Sitecore | CXM | Customer Experience | Scoop.it
Things never thought possible before will become the norm for customers. Here are our top 10 predictions for the future of customer experience.
Roberto Nocera's insight:

The Future of Customer Experience according SAP #cxm #customerexperience

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Microsoft Dynamics spring wave updates now available globally, helping businesses deliver amazing customer experiences

Microsoft Dynamics spring wave updates now available globally, helping businesses deliver amazing customer experiences | Sitecore | CXM | Customer Experience | Scoop.it
Company combines new marketing, social listening and customer care capabilities with the power of productivity.
Roberto Nocera's insight:

Design the customer experience starting from your customer care. Power to customers! #cxm #msdyncrm #customerexperience

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Roberto Nocera's curator insight, June 2, 5:27 PM

this new version it's amazing! it provides a good solution for an efficient customer care experience  #MSDynCRM #crm2013

Roberto Nocera's curator insight, June 2, 5:31 PM

upgrade and empower your productivity! 

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Awards - Partner of the year

Awards - Partner of the year | Sitecore | CXM | Customer Experience | Scoop.it
Join the Microsoft Partner Network Community; we are building a community that is all about you. Connect with other partners and Microsoft to expand opportunities, share best practices, spark innovation, and build relationships.
Roberto Nocera's insight:

System Integration partner of the year for Sitecore #sitecore #partneroftheyear #microsoft

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Sitecore Symposium 2014 North America: Las Vegas

Sitecore Symposium 2014 North America: Las Vegas | Sitecore | CXM | Customer Experience | Scoop.it

Sitecore Symposium 2014 event on September 

MARK YOUR CALENDARS!

Roberto Nocera's insight:

Definitely it's the premier event for sitecore users #Sitecore #SYMNA #SYMEU @sitecore

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Sitecore Rebrands CEP and Partners with MongoDB for Analytics | Perficient Portals and Social Business

Sitecore Rebrands CEP and Partners with MongoDB for Analytics | Perficient Portals and Social Business | Sitecore | CXM | Customer Experience | Scoop.it
Roberto Nocera's insight:

New Analytics face for Sitecore

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Digital Marketing Strategies for Travel

Travel Business is facing disruptive challenges. New consumer trends, different experiences and expectations demand some industry reinvention. This presentat...
Roberto Nocera's insight:

A good presentation about marketing strategies in the Travel industry for the Digial Era #travel #cxm #customerexperience #marketingstrategy

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How to Improve the Social Customer Service Experience [Infographic] - SocialTimes

How to Improve the Social Customer Service Experience [Infographic] - SocialTimes | Sitecore | CXM | Customer Experience | Scoop.it
Poor planning for social customer service results in long response times and an inconsistent customer experience.
Roberto Nocera's insight:

Infographic about The Social Customer Service #customerservice #cxm #customerexperience #infographic

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How Emotions Drive Customer Experience Webinar (Presentation)

MYTH: IF WE SOLVE THE CUSTOMER'S PROBLEM, THE EXPERIENCE IS A GOOD ONE Are your agents getting off the phone fast, but not solving the customers’ problems? Or,…

Via Fred Zimny
Roberto Nocera's insight:

Put emotions in your customer experience design #cxm #exmotions

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Dimitris Portokalis's curator insight, October 6, 1:58 AM

This presentation illustrates vividly the emotions that drive customer's experience

...And that is why empathy is important in the working environment. 

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What's the Difference: #Customer #Journey Map vs Customer Lifecycle Map?

What's the Difference: #Customer #Journey Map vs Customer Lifecycle Map? | Sitecore | CXM | Customer Experience | Scoop.it
Are you really mapping the customer journey, or are you just looking at the customer lifecycle? Which one should you be using to improve the customer experience?

Via Eric_Determined / Eric Silverstein
Roberto Nocera's insight:

it's a great article that explain the difference between the customer journey and the customer experience lifecycle.  #cxm

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Eric_Determined / Eric Silverstein's curator insight, September 24, 6:13 PM

You can see from the slide the different elements you need to deliver. But the #customer #Journey map is the basis for understanding how, when and where your customers interact with your brand, then you need to make sure you deliver a consistent experience across all touch points and channels. 


Annette provides clarity in the differentiation between lifecycle and journey.


Share your thoughts.

Tonya McKinney's curator insight, September 26, 7:33 AM

I prefer customer engagement maps....it's not about steps, it's about the quality of interaction.

 

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Digital Business Technologies Dominate Gartner 2014 Emerging Technologies Hype Cycle

Digital Business Technologies Dominate Gartner 2014 Emerging Technologies Hype Cycle | Sitecore | CXM | Customer Experience | Scoop.it
Changes in the 2014 Emerging Technologies Hype Cycle
Roberto Nocera's insight:

Changes in the 2014 Emerging Technologies Hype Cycle

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The Six Pillars that underpin customer Experience Excellence in Retail

Nunwood's Customer Experience Excellence study, undertaken in 3 continents over 4 years, has identified Six Pillars that underpin customer experience excellenc…
Roberto Nocera's insight:

an useful presentation about customer experience for retail #cxm #customerexperience #retail #slideshare

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Which Social Media Platforms Drive the Most Sales? [Infographic] – Shopify

Which Social Media Platforms Drive the Most Sales? [Infographic] – Shopify | Sitecore | CXM | Customer Experience | Scoop.it
A blog about ecommerce marketing, running an online business and updates to Shopify's ecommerce community.
Roberto Nocera's insight:

Facebook is the king ? #ecommerce #cxm #socialmedia #infographic

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5 Challenges to Disrupting the Marketing Model with the Customer Journey - The ExactTarget Blog

5 Challenges to Disrupting the Marketing Model with the Customer Journey - The ExactTarget Blog | Sitecore | CXM | Customer Experience | Scoop.it

It can be a difficult process for a brand to move from focusing on channels to experience but it is happening. McKinsey put it best in their 2013 presentation, Transforming Customer Experience: From Moments to Journeys.

Roberto Nocera's insight:

Marketing Disrupt with Customer Journey #digitaldisruption #digitalmarketing #cxm #customerexperience

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In the last 30 seconds there were 1,565,880 Facebook likes.

In the last 30 seconds there were 1,565,880 Facebook likes. | Sitecore | CXM | Customer Experience | Scoop.it
From tweets to likes, see how fast data is generated every second on the internet in this interactive visualization.
Roberto Nocera's insight:

how many touch points ? how many experiences for your customers? are you ready to use all of this information to provide a better product to your customers? #cxm #customerexperience

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2014 Internet Trends — Kleiner Perkins Caufield Byers

2014 Internet Trends — Kleiner Perkins Caufield Byers | Sitecore | CXM | Customer Experience | Scoop.it
Partnering with great entrepreneurs to build the next big thing.
Roberto Nocera's insight:

How many internet trends are related to customer experience? Discover 164 frames of trends. #trends #customerexperience #slideshare #cxm

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Design like a Content Strategist

My deck from the opening keynote of HighEdWeb Michigan 2014.


Via Fred Zimny
Roberto Nocera's insight:

 because "Content is king"! #cxm #contentstrategy #slideshare

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Digital Customer Experience Success 24/7 - Infographic - Accenture

Digital Customer Experience Success 24/7 - Infographic - Accenture | Sitecore | CXM | Customer Experience | Scoop.it
Always on the go, retail shoppers demand engaging digital content, easy access and fast fulfillment—a seamless customer experience across channels, 24/7.
Roberto Nocera's insight:

A seamless customer experience across channels POV by Accenture #customerexperience #cxm


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CRM Is More than Cool: It's Profitable

CRM Is More than Cool: It's Profitable | Sitecore | CXM | Customer Experience | Scoop.it
Last month, Gartner said it right out loud: "Customer Relationship Management is Cool." This month it's following that up with data that shows the global CRM market is worth $20.4 billion.
Roberto Nocera's insight:

A good point about the power of CRM for the Customer Experience #cxm #crm

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Roberto Nocera's curator insight, May 9, 5:49 AM

Unleash the power of CRM