industry – in old days we had to go to store to buy LP records, then came cassettes and CDs which were then disrupted due to introduction of MP3 format in 1990s. Later came IPod/IPhone and people could carry their mu
Customers increasingly demand to companies what they need and only companies who are adaptive to accommodate them will thrive. The Unity-of-Effort to adapt to Customer Requirements is the key driving force of the future business model.
Sitecore, the global leader in experience management software, today announced the full availability of Sitecore® Experience Platform™ (XP) 8.1, the next generation of its flagship product. Sitecore XP 8.1 enables marketers to turn every customer interaction into an extraordinary experience by offering customers relevant content in the appropriate context at the right time.
Roberto Nocera's insight:
Sitecore Launches Sitecore® Experience Platform™ 8.1 to Deliver World-Class Context Marketing at Scale #cxm #sitecore via @marcellopalmit
For consumers the future of customer service cannot come soon enough. The customer experience landscape is ripe for disruption. Companies are slowly making progress toward more seamless and simpler customer experiences.
In our digital and socially connected world, it’s not enough to have customers – you also gotta have buzz! At least that is what is suggested by this popularity survey from the software review service Software Advice, which ranked CRM solutions based on three criteria: Number of users (how many individuals regularly use the product), Search traffic (the number of times the brand/product is searched on Google each month), and Social followers (how many followers the brand/product has on Twitter
Roberto Nocera's insight:
CRM as important tool to manage the customer experience #crm #msdyncrm #salesforce
It’s frightening to think just how much poor customer service can impact the customer experience and the overall reputation and bottom lines of brands and organizations. Recent consumer surveys have shown that just a single poor customer service experience can lead to the sudden demise of even the longest customer relationship.
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