For Simulation Week I'd like to highlight the training I have been developing for all staff regarding partnering with consumers to improve patient experience.
The National Safety and Quality Health Standards Standard 2, Partnering with Consumers requires that clinical leaders, senior managers and the workforce access training on patient centred care.
Our team devised education sessions that focus patient centred care principles and includes:What matters to our patients?How an improved patient experience has benefits to patient, family staff and the organisationHow we make a differenceCommunications in challenging situations.
Our group elected to include simulated learning into the session and chose an innovative simulation technique pioneered by Professor K. Reid Searle and known as Mask Ed (TM) KRS Simulation.
Via Simulation Australasia