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Is Your CRM Not Working For You? | Forrester Blogs

Is Your CRM Not Working For You? | Forrester Blogs | Siebel CRM | Scoop.it
I get a lot of inquiries which go something like this: “we implemented a CRM solution from Vendor X, and it doesn't work. Nobody is using it, and when they are forced to use it, it is slowing them down instead of making their life ...
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At Germain Software we know that, very well we do!

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Determining the Siebel User id using the Oracle process id to find who is running the longrunning SQLs | direcTutor

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Nice info on how to identify those folks that do "baaaad" things on your Siebel db.

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Infographic: The State of APM

Infographic: The State of APM | Siebel CRM | Scoop.it
State of the APM Infographic: after surveying thousands of Application Performance Management Software experts – the folks in the trenches – Germain Software crunched the data and discovered some interesting trends for the State of APM in IT...
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Curious about how much companies will spend in CRM but then don't bother too much on tools to make it work "nice'n'easy"? Sometimes an APM solution is really a must.

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Gartner Says Master Data Management Is Critical to CRM Optimization

Gartner Says Master Data Management Is Critical to CRM Optimization | Siebel CRM | Scoop.it
Master data management (MDM) is a critical success factor in constructing optimal customer relationship management (CRM) processes, according to Gartner, Inc.
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Bueno, es algo muy evidente.. .. pero si lo dice Gartner entonces se le debe hacer caso :D

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Is Salesforce / Siebel a Classic Disruption Case?

Is Salesforce / Siebel a Classic Disruption Case? | Siebel CRM | Scoop.it
Like many others, I have often used Salesforce / Siebel as a classic example of Innovator's Dilemma style disruption.  Several months ago, in response to this article about Host Analytics, I receiv...
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Some insight on Siebel's past as compared with Salesforce. Orcle still rules it which, according to Bruce Clevenland (former Siebel hihg-employee) is good. And seems so!

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John Rakowski's Blog

John Rakowski's Blog | Siebel CRM | Scoop.it
Have you ever done an audit of the number of monitoring solutions that you have in your environment? If you haven’t you are probably thinking - Why should I?
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Siebel Essentials: srvrmgr: list active user sessions

Siebel Essentials: srvrmgr: list active user sessions | Siebel CRM | Scoop.it
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Another good reference website for Siebel goodies

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Analyze FDR files for component crashes | SiebelNova

Analyze FDR files for component crashes | SiebelNova | Siebel CRM | Scoop.it
How to analyze FDR files for component crashes
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FDR analysis

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