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Examples of how retail adapts to customer needs and wants and vice versa...
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The future of the retail store | RetailCustomerExperience.com

The future of the retail store | RetailCustomerExperience.com | Shopping Trends | Scoop.it
Retail is dead! At least, that’s how Marc Andreessen sees it. The entrepreneur and tech investor was recently quoted saying that all physical retail stores will die, succumbing eventually to the vast sea of online competition.
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Great customer experiences are built on business process

Great customer experiences are built on business process | Shopping Trends | Scoop.it
The following is guest post by Julie Hunt, a software professional with a career spanning technical to process, sales and go-to-market strategies. Julie shares her thoughts on the her blog Highly C...

Via Pretium Solutions
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Voice of Customer: Mine the Riches of Text Analytics to Optimize Client Experience | | #custserv http://sco.lt/...

Voice of Customer: Mine the Riches of Text Analytics to Optimize Client Experience | | #custserv http://sco.lt/... | Shopping Trends | Scoop.it

Voice of Customer: Mine the Riches of Text Analytics to Optimize Client Experience http://t.co/WcoRBM4O via @kyleplacy


Via beyondthearc
Ignacio de Isusi's insight:

Instead of directing the thoughts of our customers to what we believe is the 'right' experience, why not let them express themselves freely and then analyze?

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Rescooped by Ignacio de Isusi from Customer Experience Best Practices & Issues
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Engaging Customers After Purchase: What is the Value of an Existing Customer? [Infographic]

Engaging Customers After Purchase: What is the Value of an Existing Customer? [Infographic] | Shopping Trends | Scoop.it
This month, we're talking about the customer life cycle experience and how companies can best optimize the way they engage with customer throughout their journey from discovery through purchase to brand ambassador.

Via beyondthearc
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Just Because You Want to Own the Customer Experience, Doesn't Mean You Should

Just Because You Want to Own the Customer Experience, Doesn't Mean You Should | Shopping Trends | Scoop.it
During our Tweet Jam this week we asked panelists “who owns the customer experience?” We learned that the customer experience is a holistic entity that can neither be owned nor borrowed.

Via Pretium Solutions
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Commentary: Omnichannel meets in-store merchandising

Commentary: Omnichannel meets in-store merchandising | Shopping Trends | Scoop.it
A Frank Mayer exec discusses how in-store merchandising can bridge the gap between online and in-store shopping.
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Rescooped by Ignacio de Isusi from Customer Experience Best Practices & Issues
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Top 3 mistakes companies make when trying to improve customer experience « Blog @beyondthearc.com

Top 3 mistakes companies make when trying to improve customer experience « Blog @beyondthearc.com | Shopping Trends | Scoop.it
To get the most out of your efforts, focus on the big picture of how customers relate to your company, and prioritize improvements to generate the biggest wins first.

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beyondthearc's curator insight, February 5, 2013 6:06 PM

Want to improve your company's customer experience?  Here are a few pitfalls to stay away from.

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The Three Must See Videos on Customer Experience Management | By Steven Walden

The Three Must See Videos on Customer Experience Management | By Steven Walden | Shopping Trends | Scoop.it
For the New Year we thought we’d give you access to some of the key videos we have found on Customer Experience Management.
Ignacio de Isusi's insight:

Great illustrations on Customer Experience...

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Choosing the right metric for your customer experience program

Choosing the right metric for your customer experience program | Shopping Trends | Scoop.it
Our 2012 customer experience research which spanned more than 30 countries highlighted two rapidly growing trends.

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Euro Crisis Transforms Shopper Behavior - Global Retail Magazine

Euro Crisis Transforms Shopper Behavior - Global Retail Magazine | Shopping Trends | Scoop.it
Ignacio de Isusi's insight:

A great introduction to shopper insights that go a great way to balance Brand/economic trends and shopper needs.

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