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Serving and Leadership
" We make a living by what we get, we make a life by what we give. " - Winston Churchill
Curated by donhornsby
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Rescooped by donhornsby from Life @ Work!

Maintaining a Personal Touch in a Wired World

Maintaining a Personal Touch in a Wired World | Serving and Leadership |
Living in a wired world continues to make us lose our personal touch. Learn how to stay connected and retain your personal touch when communicating.

Via Barb Jemmott
donhornsby's insight:

(From the article): I make a habit of putting my phone in my bag or a drawer when I am meeting with someone. In fact, I often won’t take the phone into the room when going to a meeting. I am the kind of person that will check my phone if it’s in front of me, which is why I remove the distraction. And if I have to take my phone into a meeting because I am waiting for something urgent, I always ensure it is on silent.

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Rescooped by donhornsby from Business Improvement!

Top 23 Tips on How to Build Business Relationships

Top 23 Tips on How to Build Business Relationships | Serving and Leadership |

In today’s world, every business is a “relationship” business.  If you are going to have a business, it is very important that you work on building quality business relationships.

Via Daniel Watson
donhornsby's insight:

Listen with your ears and mind wide open. Be open to hearing what the other person is really saying-not simply the words, but the emotions, concerns, fears. Seek first to understand, then to be understood. Listening allows the partner feel valued, helps you identify their needs, and enables you to respond more creatively.

God Is.'s curator insight, October 29, 2013 6:10 AM

Great for building personal relationships as well...

Anthony M Turner's curator insight, October 31, 2013 4:40 PM

well worth the read - great tips on building relationships for any business

Christiane Soto's curator insight, November 1, 2013 10:46 AM

In today's world, every business is a relationship business...learn how to build a better one.  

Rescooped by donhornsby from Business Improvement!

Managers: 6 Tips for Being a Good Communicator

Managers: 6 Tips for Being a Good Communicator | Serving and Leadership |

Providing employee feedback is an important role for business owners and managers, yet far too often, mis-communication of expectations and directives results in a lack of desired results from respective employees.


In managing others, it is critical that not only are expectations communicated effectively, but that they are also documented so that poor performance can be effectively dealt with without legal implications.


This good article, identifies the problems of poor communication of expectations, and it offers six tips you can use to be more effective in providing feedback to your employees.


Via Daniel Watson
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Rescooped by donhornsby from Mom Psych!

Difficult Conversations: Nine Common Mistakes

Difficult Conversations: Nine Common Mistakes | Serving and Leadership |

Talking about differences of opinion or offenses doesn't need to be as difficult as we make it. When you know how to have these conversations, you don't have to fear them. And your relationships can be even better after having them.


When we're caught off-guard, we're more likely to fall back into old, ineffective habits like the combat mentality. If you're not the one initiating the tough conversation, or if a problem erupts out of nowhere, stick to these basics: keep your content clear, keep your tone neutral, and keep your phrasing temperate. When disagreements flare, you'll be more likely to navigate to a productive outcome – and emerge with your reputation intact.

Via Gina Stepp
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Rescooped by donhornsby from Transformational Leadership!

Why Leaders Are Poor Communicators

Why Leaders Are Poor Communicators | Serving and Leadership |
If you know a bad leader, chances are he or she is also a poor communicator. Here are the reasons why our leaders don't improve in communications -- even though we all know it's a critical part of the role.

Via Susan Bainbridge
donhornsby's insight:

(From the Article)  Leaders can find it simpler to avoid communicating, at least until they have everything figured out. So they retrench and put off connecting on key issues, which can quickly get out regardless as rumors. Or they rely on email or other written communications that, while better than nothing, can leave employees with more questions than answers.

Leaders, like all of us, want to do the activities that they feel good and successful at doing. Communications can be difficult to get right, and though important, all too easy to avoid – especially when you get to call the shots.

Jenny Ebermann's curator insight, March 14, 7:02 AM

Oh dear... as a leader you have to be a great story teller and motivator and that goes nowhere without communications.

Rescooped by donhornsby from Business Improvement!

5 Bad Communicators in the Workplace

5 Bad Communicators in the Workplace | Serving and Leadership |

In a recent employee survey of over 500 people, a HR company found that if employees were the CEO for the day their number one change would be communication in the office.


Via Daniel Watson
donhornsby's insight:

(From the article): So next time you feel that you are dealing with one of these communicators in the workplace, try one of these strategies to get the most out of your conversation and become a business that thrives on great communication.

Daniel Watson's curator insight, March 7, 2013 9:46 PM

Poor communicators cause no end of mayhem in any business environment, and whilst it is not always possible to quickly or easily improve someone's communication style, it is possible to improve how you deal with poor communicators to minimise the mayhem.

Every business has people who exhibit a range of different communication styles, and the key to improving the effectiveness of individual communications, is to identify the communication style used by an individual and adapt your style to suit the situation.

This excellent article, identifies five communication styles commonly seen in workplaces, and it suggests the most appropriate way in which you can communicate with someone who uses any of these communication styles.

Martin Gysler's comment, March 8, 2013 5:27 AM
The lack of communication is, in my opinion, not only a problem of leaders, but a problem of all mankind. If you ask someone if there is good communication in the business, the risk is great that he said "no." But if you ask the same person what they want to do to change the situation, the answer is often, "I do not know" or "nothing" ... I think this is the great challenge of our society, to change this mindset.
Rescooped by donhornsby from Coaching Leaders!

Are You a Poor Communicator? Stop the Damage and Improve Relationships

Are You a Poor Communicator? Stop the Damage and Improve Relationships | Serving and Leadership |

"Communication – the human connection – is the key to personal and career success."
– Paul J. Meyer


Most of us engage in communication every day. Most of us also know that communicating with others can be a difficult and frustrating experience.


There are times when we mean well, but because of the way we say what we say, our message is misunderstood, with unintended and undesirable consequences.


Below are four of the most common mistakes we can make in interpersonal communication, which often lead to conflict and worsening of relationships.


The good news is that once we become aware of these poor habits, we can change the way we communicate, resulting in improved relationships. This article focuses mainly on recognizing ineffective communication.


For tips on effective communication, see links to resources posted below.

Via Dimitris Agorastos, David Hain
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