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Serving and Leadership
" We make a living by what we get, we make a life by what we give. " - Winston Churchill
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Walking the Leadership Tightrope

Walking the Leadership Tightrope | Serving and Leadership | Scoop.it
Successful leaders learn to live with dissatisfaction in positive ways.

 

I’m so committed to pressing into the future that it’s hard to enjoy the present. You can’t lead if you aren’t dissatisfied. How are you navigating the leadership tightrope between what is and what could be?

 

Leadership tightropes include:

 

Passion to improve and discouragement at progress.

 

Pressing into the future and rejection of the present.

 

Wanting things to be better and constant dissatisfaction.

 

Satisfaction with the present and fear of apathy or lethargy.

 

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Leadership Lessons from Dad

Leadership Lessons from Dad | Serving and Leadership | Scoop.it
Little did Dad or I know that his letter to me in 1989 would eventually be the basis for my book that came out 22 years later

 

I have a special guest blogger today – my Dad, Lee Figliuolo (that’s him dancing with his beloved and recently-departed pal Brinkley).  Today is his 69th birthday.  He lives in Florida (it’s the law).  He’s also the first guy who taught me about leadership.  He doesn’t know he’s writing today’s post because he actually wrote it a long time ago.  It’s just taken me 22 years to publish it.

 

Since I’m too cheap to buy him a really nice gift (and he’ll just re-gift it to me next year when he complains his house is too cluttered and he has to “get rid of some of this crap”) I figured I’d share some leadership and life advice he gave me a long time ago in 1989.

 

Dad and I visited West Point in advance of my attendance there.  While I was staying overnight in the barracks, he took some time to capture some thoughts in a letter to me.  His thoughts are just as relevant today as they were then.

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Rules for being a good negotiator

Rules for being a good negotiator | Serving and Leadership | Scoop.it
Roger Fisher, a great conflict negotiator and peacemaker, died last week aged 90...

 

Roger Fisher, a great conflict negotiator and peacemaker, died last month aged 90. His rules for being a good negotiator were pointed out in the Economist: "'In any negotiation,  he wrote - even with the terrorists - it was vital to separate the people from the problem; to focus on the underlying interests of both sides, rather than stake out unwavering positions; and to explore all possible options before making a decision.

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Leadership: Doing versus Being

Leadership: Doing versus Being | Serving and Leadership | Scoop.it
As leaders we sometimes get confused with the concepts of being a leader of doing.   What did I do for my team today?    What did I do for my organization yesterday?

 

As leaders we sometimes get confused with the concepts of being a leader of doing.

 

What did I do for my team today?

 

What did I do for my organization yesterday?

 

We may want to revisit the concept that doing is our being.

 

Because the sad truth is this: What we are doing is not necessarily what we are being.

 

When we start to think too much about ourselves in terms of impressions of our own leadership on others, it creates a way of thinking that dominates our responses and reactions. It can even color our perception.


Via AlGonzalezinfo, JLAndrianarisoa, Roger Francis
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5 Characteristics of a Strong Mind

5 Characteristics of a Strong Mind | Serving and Leadership | Scoop.it
We live in turbulent times. If we are to overcome the obstacles in our way, we must develop mental toughness. Former FBI agent LaRae Quy shares five ways.

 

No matter the circumstances around us, we will need to rely upon the mental toughness we normally look look for in our heroes, not in ourselves.We admire heroes like Robin Hood and James Bond because they embody the characteristics that we’ve valued throughout the ages. Heroes let us feel what it’s like to have the mental toughness to break out of our boring little existence and enter into a much bigger world—one that is full of possibility.

 

I define a strong mind as having a great capacity to face challenges. Being strong means having the resources, the mental skills, and the physical capabilities to confront difficulties of all kinds. When a person is strong-minded, they have the energy and stamina to face a challenge without being robbed of inner strength.

 

Mental toughness gives us the courage to grow from the stress we experience in life. It is a mindset comprised of several qualities and attitudes.

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10 TED talks that will help you become an innovative leader

10 TED talks that will help you become an innovative leader | Serving and Leadership | Scoop.it

How do you become an innovative leader?

 

From the article: I don’t remember ever doing a post like this. But, I’ve recently been thinking about and discussing with a client the topic of innovative leadership. As in what makes an innovative leader. And if you aren’t one, what do you need to do to become one.

 

With that said, here are a few TED talks that I think will helps us become the leaders of the future. Let me know what you think in the comments!


Via Thibaud Guymard, Jose Luis Anzizar, David Hain
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The 10 Questions Good Leaders Should I Ask Themselves

The 10 Questions Good Leaders Should I Ask Themselves | Serving and Leadership | Scoop.it

Good leaders are self-aware, and have thought through the issues and complications of leadership. Here are 10 questions to ask yourself – and to answer:

 

1. How do you personally define leadership?


Definitions of leadership abound. But if one of your subordinates asked what your definition is, would you have an answer?


2. Who are some of the leaders that you admire and why?


We can learn from other leaders, particularly from their failures. Are there leaders from business, politics, the arts, or sports who you admire, and why?


3. Who have been some of the influential leaders in your life?


While we can learn from contemporary and historical figures we have never met, the most influential leaders are often people we have known – from grandparents to neighbours to bosses – who have shaped our lives in some way. Who are they, and what did you learn from them about ethics, core values, and leadership style?

 

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Via Susan Bainbridge, Kevin Watson
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5 Important Reasons to Slow Down Today

5 Important Reasons to Slow Down Today | Serving and Leadership | Scoop.it
Slowing down could be as simple as taking ten minutes each day to meditate. It could mean giving yourself permission to sit and read a novel all evening, instead of catching up on your to-do list.

 

Do you find yourself rushing from one task to the next, trying to cram as much as possible into each day?


It’s great to live a full, productive life … but sometimes that doesn’t mean speeding up. It means slowing down.


Slowing down could be as simple as taking ten minutes each day to meditate. It could mean giving yourself permission to sit and read a novel all evening, instead of catching up on your to-do list. Or it might involve having a vacation somewhere relaxing, to get away from the busyness of daily life.


If you struggle to slow down, perhaps one of these reasons will convince you to give it a go:


Via Anne Egros, Kevin Watson
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Why You Need A Creative Shift Instead Of A Vacation, As Explained By Joss Whedon

Why You Need A Creative Shift Instead Of A Vacation, As Explained By Joss Whedon | Serving and Leadership | Scoop.it
Why Joss Whedon followed up one of the biggest blockbusters ever, The Avengers, with a low budget Shakespeare film, and what you can learn from that act of creative recharging.

 

The Whedonverse faithful--a mob more diverse than you might expect--pull themselves away from Queen Street West’s comic book shops and fill Toronto’s historic Elgin Theatre to the rafters. Even from the back aisle of the theater’s top balcony, they proudly flash their fandom for writer/director Joss Whedon via Firefly T-shirts and Buffy the Vampire Slayer souvenir magazines.

 

The Whedonverse faithful are also screamers, easily surpassing Bollywood fans as the loudest crowds at the 2012 Toronto International Film Festival. They’re here on a warm Saturday afternoon because the fantasy mastermind, Joss Whedon himself, the creator of cult TV shows Buffy The Vampire Slayer, Angel, Dollhouse, and Firefly, a longtime comic book scribe and the filmmaker behind the most successful superhero movie to date, the Marvel Studios adventure The Avengers, is on stage talking about his latest and perhaps most unusual, project. Whedon stands before them to introduce the world premiere of his new movie--a movie far removed from superheroes, spaceship crews, or teen vampire hunters.

 

Much Ado About Nothing is a low-budget, black-and-white version of William Shakespeare’s comedy, set in present day and shot over 12 days in Whedon’s Santa Monica home.

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Why Focusing on Weaknesses Doesn’t Create Exceptional Leadership

Why Focusing on Weaknesses Doesn’t Create Exceptional Leadership | Serving and Leadership | Scoop.it
There are a variety of benefits that come from building strengths:

 

There is psychological problem that some people experience called body dysmorphic disorder, sometimes referred to as imagined ugliness. People with this disorder exaggerate a small flaw in their appearance and perceive themselves to be completely ugly or grotesque. They cannot stop thinking about this minor or imagined flaw.

 

In many ways, believing that a small weakness will crater a person’s overall effectiveness is a similar serious misperception.

 

In talking with groups about strengths and weaknesses, we often ask the groups to think of the best leader that they have ever worked with, know of, or read about. After describing this leader’s profound strengths, we ask the question, “Did this leader have any weaknesses?” Almost everyone says yes; and when we ask people to describe what the weakness was, we are frequently surprised to hear things like:

 

- He would occasionally lose his temper.”
- “This leader was very shortsighted.”
- “She failed to appreciate other people.”
- “He did not understand the technology.”

 

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AlGonzalezinfo's comment, September 21, 2012 6:14 AM
Don Hornsby and kjcoach simply rule! Thanks for all the great content you guys!
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This Is The Biggest Reason Talented Young Employees Quit Their Jobs

This Is The Biggest Reason Talented Young Employees Quit Their Jobs | Serving and Leadership | Scoop.it
Hint: it's not about the money....

 

The biggest reason young, talented workers leave for new jobs? They’re not learning enough, writes Diane Stafford of the Kansas City Star:


“Hirers often complain that their young workers jump ship quickly. A study published this summer in the Harvard Business Review confirmed that young top performers—the workers that organizations would most like to stick around—are leaving in droves.


Researchers found that high achievers, 30 years old on average with great school and work credentials, are leaving their employers after an average of 28 months.

 

Furthermore, three-quarters of them admit to sending out resumes, contacting search firms and interviewing for jobs at least once a year during their first employment. And 95 percent said they regularly watch for potential employers.

 

 


Via Maddie Grant, David Hain
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When Do You Know Enough To Teach?

When Do You Know Enough To Teach? | Serving and Leadership | Scoop.it
I've had this conversation so many times. Maybe you have too... To make money, I've been told, you must position yourself as the wizard.

 

I’ve had this conversation so many times. Maybe you have too…

 

To make money, I’ve been told, you must position yourself as the wizard. The all-knowing sage who doth bestow knowledge upon the poor ignorant masses. You must be…the guru. The teacher of teachers. The ONE!

 

I see this mindset in nonfiction book land in a major way. Publishers want to sign authors who proactively label themselves gods of their domain. Because they think it’ll sell more books. Far more often than not, it doesn’t.

 

Makes you wonder if that’s the only way.

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14 Things You Should Do On Your Lunch Break Every Day

14 Things You Should Do On Your Lunch Break Every Day | Serving and Leadership | Scoop.it
What you do during your lunch break will not only affect your level of productivity throughout the work day, but it will also impact your health and happiness inside and outside of the office.

 

How do you spend your lunch break? Do you quickly chow down a sandwich at a nearby deli with your eyes glued to your Blackberry? Do you devour a salad at your desk with one hand on your keyboard? Perhaps you skip lunch altogether because you have “too much on your plate.”

 

“A common complaint I hear is about lunch time getting squeezed down to ten minutes, or to nothing at all, with people eating on the fly or eating while hunched over their computers,” says Michael Kerr, an international business speaker, author and president of Humor at Work.

 

Why does this happen? Because America has become such a work-obsessed society that we tend to shun the notion of taking a break, explains Michael “Dr. Woody” Woodward, PhD, organizational psychologist and author of The YOU Plan. “Just like professional athletes, we all need the energy from calories for our minds to function at their best. And we all need a little time to recharge, too.”

 

 

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John Maxwell on "Trust".

Trust...
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Sharing Responsibility – Why We Don’t Want To, and How to Do it Anyway

Sharing Responsibility – Why We Don’t Want To, and How to Do it Anyway | Serving and Leadership | Scoop.it
As a leader, you must share responsibilities to grow your team members, help your organization achieve more and ultimately reach your goals. Here’s how to let go and share.

 

As a child one of the first things we are taught to do is to share.  We don’t do it naturally; and we may learn this habit grudgingly (you probably don’t remember this for yourself, but if you have kids, you’ve seen the pattern repeated, haven’t you?).

 

Some things don’t change much as we grow up.

 

As leaders we know we have a role to share responsibilities. And while we may intellectually know it is the right thing to do, it may not come naturally.  In fact, here are (at least) five reasons why it is hard to do . . .

 

Pride. We think we should be able to do it all.  We think sharing responsibilities is a sign of weakness, that we can’t get it all done.  It’s true, our pride and our ego can get in the way of our willingness and ability to share responsibilities, tasks and decisions with others.  Is yours?

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Portrait of a Micro-manager

Portrait of a Micro-manager | Serving and Leadership | Scoop.it
What qualities do micro-managers possess?

 

Most people I’ve asked say they’ve worked for a micro-manager.

 

Their frustration shows when they talk about the person who drained joy from their career and under-utilized their skills.

 

You’re a micro-manager if you:

 

Over-estimate your skills and under-estimate the skills of the team.

 

Feel misunderstood and unappreciated.

 

Hear too many questions.

 

See yourself as doers rather than an enabler.

 

 

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6 Characteristics of Great Goals

6 Characteristics of Great Goals | Serving and Leadership | Scoop.it
Goals are a great way for leaders to ensure that their teams are in alignment and that the right things are being done.

 

In my last post, I wrote about the important task that a leader has in answering the question of what for their team or organization.

 

What matters? What should I do? What is your Vision?

 

A great way to answer that question is through the creation of goals.

 

In my experience, I’ve found that effective goals are specific, challenging, provide line-of-sight, have a time-frame, are measurable, and are followed up on.

 

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Getting to the Center of an Emotional Storm

Getting to the Center of an Emotional Storm | Serving and Leadership | Scoop.it

The oddest thing about hurricanes is the calm at the center of the storm. Pelting rain and destructive winds depart. The wind is calm and the sun is shining. You know the eye won’t last, but you can take a break, step outside, do a quick check and plan how to face the rest of the storm.  


Sometimes our emotions swirl like a storm.  Today’s post focuses on how leaders can calm their emotions through centering. 


Managing your emotions puts you in charge. You identify your feelings and then deliberately moderate your feelings to serve you and the people around you. Even when your situation is emotionally fraught, you can manage your emotions. You can find the calm you need in the midst of an emotional storm.

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Traditional Strategy Is Dead. Welcome to the #SocialEra

Traditional Strategy Is Dead. Welcome to the #SocialEra | Serving and Leadership | Scoop.it
Social can be — and in fact, already is — a lot more than media.

 

When I say, "Social is and can be more than media," people resist. It's as if the two words (social and media) are now permanently fused together. But they shouldn't be. The fact that they are joined at the hip in so many people's minds means that marketing agencies are thriving — but that the rest of our organizations are not.

 

Social can be — and already is — more than Media.

 

The companies thriving today are operating by a new set of rules — Social Era rules. Companies like REI, Kickstarter, Kiva, Twitter, Starbucks — they get it. They live it. And to them, notions like distributing power to everyone, working in extended community to get things done, or allowing innovation to happen anywhere and everywhere are, well, ridiculously obvious. But too many major companies — Bank of America, Sports Authority, United Airlines, Best Buy, and Walmart to name just a few — that need to get it, don't.

 

The failing organizations around us — many of which I explore in my new book, which publishes today — continue to follow the operating rules and ethos of Traditional Strategy. They haven't seen the obituary:

 

Media...

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4 secrets of focused people

4 secrets of focused people | Serving and Leadership | Scoop.it
You can carve out quiet time in the busiest offices -- if you play the game right...

 

At one of my workshops recently, a man mentioned that he'd like to make better use of his time. In particular, he wanted long stretches of time to focus on big projects. But, as he asked his colleagues in the room, if he didn't return their emails immediately, would they hold it against him?

 

I think this question is quite common. People describe the modern workday as a firefight. Emails are constantly coming at you, seemingly requiring an instant response. There's no time to think except outside of normal business hours. And that doesn't seem very fair if you want a normal life, too.


Via Kevin Watson
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Your Body Language Speaks for You in Meetings

Your Body Language Speaks for You in Meetings | Serving and Leadership | Scoop.it
You have to mind how you talk to people at least as much as what you say to them.

 

Besides our choice of words and the volume and tone of a voice, gestures, posture and facial expressions all convey powerful messages to the people we are talking to, which is precisely why everyone pays close attention to other people's body language. What's more, some research suggests that your body language can even affect your hormones, which affect your decisions and attitudes to risk. In other words, how we say what we say to people is at least as important as what we say to them.

 

Yet for all the care we take to read other people's body language, we're remarkably unconscious when it comes to our own. This is largely, I think, because knowledge of our true selves is hard and does not come naturally to us. Most of us are not what we think we are and therefore we need to question our self-image, which all too often is an idealized version of our true selves.

 

I have found over the course of a long career that the best way to become more aware of myself and of the impact of my own largely unconscious behavior is to systematically run through some standard drivers of negative body language. Before you go into a meeting, for example, make a habit of asking yourself the following:


Via Susan Bainbridge, AlGonzalezinfo
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September meetings are tomorow !

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Hate Small Talk? These 5 Questions Will Help You Work Any Room

Hate Small Talk? These 5 Questions Will Help You Work Any Room | Serving and Leadership | Scoop.it
Mastering small talk will help you find common ground to create a mini-bond with new contacts.

 

Mastering small talk will help you find common ground to create a mini-bond with new contacts. Small talk may feel trite and unimportant, but it's the small talk that leads to the big talk.

 

Ideally small talk will uncover common interests, business alignments, the six degrees that separate you, potential need for your product or service, and basically whether or not you enjoy each other's company. The goal is not to become best friends or a new client on the spot. Although it's nice when those instant connections happen, usually that's not the case.

 

The goal of conversation at functions is to establish enough common ground to determine a reason to connect again.

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Don’t Tell People What To Do; Tell Them Who They Are

Don’t Tell People What To Do; Tell Them Who They Are | Serving and Leadership | Scoop.it
The most subtle and powerful rule you’ll ever learn for motivating people is to tell them who they are rather than telling them what to do.

 

The most subtle and powerful rule you’ll ever learn for motivating people is to tell them who they are rather than telling them what to do.

 

Example: You’re at the DMV, and you approach the clerk with an exasperated expression. You sigh and say, “This form is confusing; I can’t figure it out.” The clerk looks at you disdainfully and advises you to read the instructions on the reverse of the form, looks past you, and says, “Next.”

Now imagine approaching the same clerk with the same problem. This time, however, you approach her with a smile and say, “You look like the person who can answer a couple of questions for me about this form.”

 

The clerk smiles back and says, “Let’s see what you’ve got here,” and quickly answers your questions.

 

In the first example it’s all about you and your problem. In the second example it’s all about the clerk. You began your request by telling her who she is by acknowledging her as an expert with the knowledge that can help you. She immediately wants to prove you right and she does.


Via Jean-Philippe D'HALLUIN, AlGonzalezinfo
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Critical Thinking: A Necessary Skill in the Age of Spin

Critical Thinking: A Necessary Skill in the Age of Spin | Serving and Leadership | Scoop.it
G. Randy Kasten is an attorney and author of Just Trust Me: Finding the Truth in a World of Spin.

 

   The ability to think critically is one skill separating innovators from followers. Critical thinking reduces the power of advertisers, the unscrupulous and the pretentious, and can neutralize the sway of an unsupported argument. This is a skill most students enjoy learning because they see immediately that it gives them more control.

 

Devastating Consequences


That said, young people -- without significant life experience and anxious to fit in -- are especially vulnerable to surface appeal. Targeted advertising affects their buying and eating habits; choosing friends for the wrong reasons can lead to real heartache. Decisions about joining the military, becoming a parent or choosing a career have indelible effects on a person's life.

 

An inability to think critically at an early age can have devastating consequences.


Via Peter Hoeve, Roy Sheneman, PhD
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The Five Benefits of Humility for a Leader

The Five Benefits of Humility for a Leader | Serving and Leadership | Scoop.it
As I’ve worked with leaders from top companies and organizations around America, I’ve seen how pride can weaken a leader. I’ve also seen how humility can strength a leader. Here are five key benefits of humility I’ve noticed.

 

As I’ve worked with leaders from top companies and organizations around America, I’ve seen how pride can weaken a leader. I’ve also seen how humility can strength a leader. Here are five key benefits of humility I’ve noticed.

 

1. Humility gives a leader the capacity to lead out of a position of strength. Though humility is often viewed as a weakness in our loud, proud, take-no-prisoners culture today, it’s actually an incredible gesture of strength. First, it’s a choice. That’s the difference between being humiliated and being humbled.

 

When you’re humiliated, a negative occurrence, it’s usually at the hands of someone else. But when you’re humble, it’s a consequence of a series of choices you’ve made.

 

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