Surviving Leadership Chaos
62.3K views | +19 today
Follow
Surviving Leadership Chaos
" We make a living by what we get, we make a life by what we give. " - Winston Churchill
Curated by donhornsby
Your new post is loading...
Your new post is loading...
Scooped by donhornsby
Scoop.it!

5 Surprising Habits of Really Likeable People

5 Surprising Habits of Really Likeable People | Surviving Leadership Chaos | Scoop.it
Want to be that person who makes and keeps friends easily? Then make a habit of being really likeable.
donhornsby's insight:
A helpful and quick read!

(From the article): Ever wonder what makes some people much more liked than others in social settings? Or why there are certain people that can win over multiple friends without so much as a second thought? Turns out, it's not all natural talent--there are some secrets to the trade as well. Want to become more likable? Read on for 5 habits of immensely likable people.
more...
No comment yet.
Scooped by donhornsby
Scoop.it!

"Forgive and Live" to Increase Personal Mastery 

"Forgive and Live" to Increase Personal Mastery  | Surviving Leadership Chaos | Scoop.it
Holding onto anger prevents you from reaching your full potential at work and in your personal life. Instead of "Forgive and Forget," try "Forgive and Live"
donhornsby's insight:
(From the article): You cannot reach your full potential if you are partially stuck in the past. Although you might move forward in some areas, a part of you stays stuck in a certain spot, spinning your wheels, going over what happened. And people who devote their energy toward making another person accountable or exacting revenge marry their misery.

 “Not forgiving is like drinking rat poison and then waiting for the rat to die.” Anne Lamott, Traveling Mercies
more...
No comment yet.
Rescooped by donhornsby from Leadership Lite
Scoop.it!

Five Leadership Lessons from the Garden

Five Leadership Lessons from the Garden | Surviving Leadership Chaos | Scoop.it
The author writes about her garden, which is loaded with wonderful and also terrible sights, sights that mirror much she finds in many companies.

Via Kevin Watson
donhornsby's insight:
(From the article): Leaders must take time to stop and “smell the roses.” I can get so overwhelmed with the “work” of my garden that I forget why I planted it. Why have you planted your “garden”? Are there people who delight in the work of your hands? When you step back and gaze at your enterprise, are you pleased with what you see?
more...
No comment yet.
Scooped by donhornsby
Scoop.it!

How to Say “Sorry” in Customer Experience Failures

How to Say “Sorry” in Customer Experience Failures | Surviving Leadership Chaos | Scoop.it
Saying “sorry” is not admitting defeat. It’s admitting you’re human. Customers like that. Beloved companies regularly practice this important peace process. It makes them grow.
donhornsby's insight:
(From the article): Do you have the courage? Are you doing the apology well? When things go wrong, are you nimble enough to spring into action, identify the issue, plan a recovery and implement it within one day? How about within hours? Is your customer recovery plan as robust and practiced as your IT recovery plan? Beloved companies turn “recovery” into an opportunity that says to customers “Who else would respond this way?” They are zealots about recovering customer goodwill. They know that the measure of a company is determined in these moments. And they obsess over every moment of these situations, because they know that customers are keeping score. Do you delivery “sorry” well? The measure of your company is determined in the moments from the time something happens to the time it takes to recover, to just how you recover. What’s your story? Do you purposefully craft the story you want the market to know about your humility and remorse in challenging situations?
more...
No comment yet.
Scooped by donhornsby
Scoop.it!

Lessons from a pancake house 

Lessons from a pancake house  | Surviving Leadership Chaos | Scoop.it

 By being more attentive and asking questions like my waiter did, you uncover truths and build relationships.

donhornsby's insight:
(From the article): When is the last time you returned to your staff several times to ask: How we doing? Do you need anything else? Are you ready for your check? (I threw this question in here just to see if you are paying attention – probably not the right question to ask your staff.) By being more attentive and asking questions like my waiter did, you uncover truths and build relationships.
more...
No comment yet.
Scooped by donhornsby
Scoop.it!

The Easy Way To Have Tough Conversations With Employees

The Easy Way To Have Tough Conversations With Employees | Surviving Leadership Chaos | Scoop.it
Learn about a 7-step process that can help leaders address even the most difficult of conversations they need to have with employees.
donhornsby's insight:
(From the article): Often when employee behavior isn’t changing, the feedback is either too vague or the conversation goes so long that the employee forgets what specifically they need to do. Work to INSPIRE specific behavior change by using this easy technique.
more...
No comment yet.
Scooped by donhornsby
Scoop.it!

8 questions for improving your leadership 

8 questions for improving your leadership  | Surviving Leadership Chaos | Scoop.it
Here are some questions to help you evaluate whether your leadership contributes to a culture of encouragement.
donhornsby's insight:
Do you express a positive attitude toward the objective or goal to be accomplished? 

(From the article): Sometimes the only time that a person may hear from their manager is when they haven’t performed as expected. This leaves people thinking that the only time anyone cares what they do is when they make a mistake. Rather than allowing people to constantly guess whether or not they are performing as expected, you should take every opportunity to express heartfelt appreciation for the efforts of others whether the task be small or large. You also want to encourage others to express appreciation to members of the team. Cultivating a culture of appreciation will increase both morale and productivity.
more...
Ivon Prefontaine's curator insight, April 7, 10:35 AM
It is definitely necessary to improve functionality of community and organization as opposed to dysfunction.
Scooped by donhornsby
Scoop.it!

How to Mentally Prepare for a Difficult Conversation

How to Mentally Prepare for a Difficult Conversation | Surviving Leadership Chaos | Scoop.it

How can you mentally prepare for a difficult conversation? You’ll want to think about the logistics (where and when you meet) and your strategy (how will you frame the problem and what you’ll say first). But getting ready emotionally is perhaps the most important work you need to do before you get into the room. Here are a few things you can go do to get ready.

donhornsby's insight:
(From the article): Susan David, a psychologist and coauthor of the Harvard Business Review article Emotional Agility, says that “suppressing your emotions — deciding not to say something when you’re upset—can lead to bad results.” She explains that if you don’t express your emotions, they’re likely to show up elsewhere. Psychologists call this emotional leakage. “Have you ever yelled at your spouse or child after a frustrating day at work—a frustration that had nothing to do with him or her? When you bottle up your feelings, you’re likely to express your emotions in unintended ways instead, either sarcastically or in a completely different context. Suppressing your emotions is associated with poor memory, difficulties in relationships, and physiological costs (such as cardiovascular health problems),” David explains. Prevent your emotions from seeping out — in the conversation or at home — by getting your feelings out ahead of time. That way, you’ll be more centered and calm when you’re having the discussion. You may be wondering, Do I really need to do this for one 10-minute conversation? While it takes some time (though it will get easier the more you do it), there is a huge payoff. You’ll go into the conversation with the right mindset, feeling confident, knowing what you want to achieve.
more...
No comment yet.
Rescooped by donhornsby from Leadership Lite
Scoop.it!

4 Ways To Be A Conscious Leader 

4 Ways To Be A Conscious Leader  | Surviving Leadership Chaos | Scoop.it
Being a conscious leader, making purposeful choices about why, when, how and where you lead, helps to achieve greater success as a leader and a person.

Via Kevin Watson
donhornsby's insight:
(From the article): To be a conscious leader, start making purposeful choices about why, when, how and where you lead. The ability to be clear about these choices helps you achieve greater success as a leader and as a person.
more...
No comment yet.
Rescooped by donhornsby from Coaching Leaders
Scoop.it!

How To Take Care Of Business? Take Care Of Yourself

How To Take Care Of Business? Take Care Of Yourself | Surviving Leadership Chaos | Scoop.it
Burn out in business is a very real thing. One of the main reasons I have been able to avoid it – across a career that has spanned 50 years – is because I have always made my health and wellness a priority. When I’m asked: ‘what’s the key to success in business’ my answer can differ depending on the subject at hand – delegation, people, learning from failure, etc – but when it comes down to it, the key is you. The simple fact is, if you don’t take care of yourself, you won’t be able to take care of business.

Via David Hain
donhornsby's insight:

Good advice from Branson on keeping the mojo going so that your organisation thrives!


A healthy body equals a healthy mind, and a healthy mind takes care of business.

more...
David Hain's curator insight, April 1, 7:17 AM

Good advice from Branson on keeping the mojo going so that your organisation thrives!

Ivon Prefontaine's curator insight, April 1, 12:20 PM

Good advice from Branson on keeping the mojo going so that your organisation thrives!


A healthy body equals a healthy mind, and a healthy mind takes care of business.

Hervé Odet's curator insight, April 15, 3:12 AM
Bonne lecture et pratique, Hervé Odet, Karuna Coach
Scooped by donhornsby
Scoop.it!

5 Decision-Making Styles Of Customer-Focused CEOs

5 Decision-Making Styles Of Customer-Focused CEOs | Surviving Leadership Chaos | Scoop.it
To be a customer-focused CEO, you need to embrace one of a few different decision-making styles to make sure you're always delivering value to a customer.
donhornsby's insight:
Jeanne Bliss provides an insightful analysis of how to be a customer focused leader.

(From the article): Trying to be a customer-focused leader can be hard. (If it was easy, everyone would wake up tomorrow and do it.) Markets are unpredictable. Customer needs and wants don’t always make sense. It requires some big choices and some leaps of faith. Customer leaders need the guts of a salmon. Think about it. The salmon goes head-first against the current. It pushes on to its destination, unscathed by resistant forces. The salmon leader turns the company from facing itself to facing its customers. Salmon leaders use business meetings to guide and challenge people to understand how what they’re doing affects the customer. Salmon leaders constantly ask if the tactics being served up are connected across the organization. Salmon leaders are not afraid to trade short-term profits for long-term gains with customers. They know how to explain the commitment to the board and the company so that they can transfer this clarity to everyone else.
more...
No comment yet.
Rescooped by donhornsby from New Leadership
Scoop.it!

Transformational Leadership: Becoming an Inspirational Leader

Transformational Leadership: Becoming an Inspirational Leader | Surviving Leadership Chaos | Scoop.it
Transformational leadership is one of the most inspiring leadership styles. Learn how to be a transformational leader.

Via Roger Francis
donhornsby's insight:
(From the article): Transformational leaders inspire great loyalty and trust in their followers. They have high expectations, and they inspire their people to reach their goals. You can become a transformational leader by following these steps: Create an inspiring vision of the future. Motivate people to buy into and deliver the vision. Manage delivery of the vision. Build ever-stronger, trust-based relationships with your people. Keep in mind that, to succeed as a transformational leader, you'll need to work on your own skills, and set aside time and space for personal development.
more...
No comment yet.
Rescooped by donhornsby from #HR #RRHH Making love and making personal #branding #leadership
Scoop.it!

Seven Effective Shortcuts To A More Productive Workday

Seven Effective Shortcuts To A More Productive Workday | Surviving Leadership Chaos | Scoop.it

If you had one extra hour every day, what would you do with it? Call it "strategic slacking."


Via Bobby Dillard, Ricard Lloria
donhornsby's insight:
(From the article): Over and above your regular duties, the last thing you probably feel like doing is hitting up an industry event or crafting thoughtful emails to your contacts, all in the name of networking. The good news is that you don’t have to pour a ton of time into these efforts; making brief, two-minute connections at a time can have big-time benefits. "When it comes to developing a relationship with someone, frequent little checkpoints can be more effective than one long email," Bregman says. For example, forwarding someone an article along with a two-line note saying, "I thought you’d enjoy this," shows you were thinking of them and trying to be helpful, without requiring much investment on your end. It’s a win-win.
more...
No comment yet.
Scooped by donhornsby
Scoop.it!

But What If My Team Doesn't Want to Change? 

But What If My Team Doesn't Want to Change?  | Surviving Leadership Chaos | Scoop.it

Change requires confidence and inclusion, not selling. When you can take your audacious vision and make it feel real, practical, and achievable, your team will sail along with you. 

donhornsby's insight:
(From the article): No one wants stuff done to them, or even for them. With them goes a lot further. Ask employees, “What’s working well and how do we leverage it? What enhancements do we need? Where should we head next?” All these questions go a long way. Include employees by involving them in your change efforts. 
more...
Ivon Prefontaine's curator insight, April 14, 10:14 AM
Change happens. It goes on all the time, often unnoticed. It takes leadership without micro-managing and coercing people to follow. Good listening and being present are keys.
Rescooped by donhornsby from LeadershipABC
Scoop.it!

Evolving Leadership in the Digital Age

Evolving Leadership in the Digital Age | Surviving Leadership Chaos | Scoop.it

Today leaders face added complications of rapidly changing technology, virtual working teams separated by cultural and geographical boundaries, and the difficulties of making decisions when faced with an overload of information.

 


Via Kenneth Mikkelsen
donhornsby's insight:
(From the article):  Leadership success today has to do with the way people think, the way they feel, the way they behave in a responsible manner. This is more than charisma and it is not something that can be learned in three easy steps or over a single programme. Strong leadership requires continuous development. Clever people don’t necessarily become wise. But they can learn how to find ways to cope with stressful experiences by getting to know themselves. It’s always good to keep in mind that leaders are like wine. Some turn out great; others may turn into vinegar! 
more...
Tanyam's curator insight, May 15, 10:23 PM
Share your insight
Technical Support Service 1-800-439-2178 Hp, Dell and other brands's curator insight, May 17, 5:53 AM
Apple macbook technical support Number @ 1.800.931.5079 to repair Macbook http://macbook.technicalsupportservicesinc.com/
People Power's curator insight, May 19, 11:32 AM
It's not just leaders .. all of us - wake up - and don’t wait for the 'leaders' - they will follow
Scooped by donhornsby
Scoop.it!

Criticism Is Not Feedback

Criticism Is Not Feedback | Surviving Leadership Chaos | Scoop.it
There’s a huge difference between feedback and criticism. Feedback is helpful and constructive; criticism is hurtful and damaging.
donhornsby's insight:
(From the article): Are You Open to Feedback? 

 Some people avoid feedback like the plague. They think that if they don’t know their flaws, they don’t have any. It shouldn’t come as a surprise that these folks make the same mistakes over and over again. Other people evade constructive feedback by surrounding themselves with yes people. They’d rather receive confirmation of their own ideas than be challenged by opposing views. While that might do wonders for their ego, it does little to advance their cause. The fact is, surrounding yourself with yes people is like talking to yourself. Feedback should be welcomed rather than feared. In fact, we should thank folks who make the effort to nurture us with their valuable input –– even if it hurts at times. How do you expect to become a better person if you don’t know where to begin? The truth is, practice doesn’t make perfect if you’re doing it wrong. Feedback enables us to learn about our shortcomings and take corrective action. Don’t bury your head…nourish it. That’s how excellence is born.
more...
malek's curator insight, April 20, 9:28 AM

Constructive criticism is an excellent way to grow

Scooped by donhornsby
Scoop.it!

Simplicity is the key to succeeding in a complex world 

Simplicity is the key to succeeding in a complex world  | Surviving Leadership Chaos | Scoop.it
How I made my greatest leadership discovery in a Billings Montana hotel room - the utter simplicity at the heart of any business, and a secret to my success
donhornsby's insight:
(From the article): Our mantra did end up being our biggest rally cry for success, spoken in every office, every conference room, and at every team meeting, and present on all the walls and in all of our email signatures. It indeed served as our connection to a higher purpose – and better still, higher profit, and many of the best operating metrics in the industry. We got to that point where we were sharing and living our values every day. And yep, I said it myself way, way more than 15 times. It was a discovery that lives and breathes in my heart every single day as a fundamental way to conduct a business – we serve our customers, and support each other.
more...
No comment yet.
Scooped by donhornsby
Scoop.it!

Confidence Is Essential When You Really Don't Know What You Are Doing

Confidence Is Essential When You Really Don't Know What You Are Doing | Surviving Leadership Chaos | Scoop.it
Nobody has ever been as good at something the first time as they become the hundredth time. To start, you simply have to believe you can do it.
donhornsby's insight:
(From the article): Consciously decide to do one thing that you are not good at. Pretend that you are a complete natural at whatever it is you need to learn. Do it confidently and know that you will make mistakes but more importantly you will learn. Remember, anyone watching will simply think you know what you are doing.
more...
No comment yet.
Scooped by donhornsby
Scoop.it!

Why Employees Don't Trust Their Leadership

Why Employees Don't Trust Their Leadership | Surviving Leadership Chaos | Scoop.it
Of 33,000 workers globally, one in three said they don't trust their employer. What gives?
donhornsby's insight:
(From the article): One in three people don’t trust their employer. That’s according to the new Edelman "Trust Barometer", a survey of 33,000 people in 28 countries about trust in the workplace.

 Among the other notable findings, trust decreases down an organization’s hierarchy: 64% of executives, 51% of managers, and 48% of rank and file staff say they trust their organizations, and employees say they trust peers more than CEOs when it comes to company information. Right now, many workers have their choice of jobs that boast high earnings and a range of career opportunities. To stay competitive in the war for talent, most employers are offering a full complement of benefits and perks as well as beefing up their efforts to engage workers through inclusion initiatives. Indeed, many employees among the Top 100 Great Places To Work reported being satisfied with their jobs, but also having a high level of trust for their companies.

 That’s obviously not the case everywhere, according to the Edelman Trust Barometer. The survey revealed gaps between factors that employees rate as important for building trust and how their leaders rated based on those attributes.
more...
Ivon Prefontaine's curator insight, April 7, 11:21 PM
When we conflate management and leadership, treating them as the same thing, we make the mistake of missing what leading is. It cannot be defined, but, when we see it, we recognize it.
Scooped by donhornsby
Scoop.it!

When do you find time to lead in your own way?

When do you find time to lead in your own way? | Surviving Leadership Chaos | Scoop.it

When do you find time to lead in your own way?

donhornsby's insight:
(From the article): We may find it energizing or motivating to be around other people. It may be helpful for us to collaborate, to have a companion on our journey. We must know this is our journey, the trip we are deeply drawn to take. Our leadership, no matter how we understand it, comes from who we are. As we begin, and as we take each step along the way, we pause and take a breath. We do not allow anyone, even ourselves, to rush us into anything. We look, we see, then we act.
more...
No comment yet.
Scooped by donhornsby
Scoop.it!

36 Questions Which Lead Leaders 

36 Questions Which Lead Leaders  | Surviving Leadership Chaos | Scoop.it

Leadership is not about having the right answers, it is the ability to ask the correct questions.

donhornsby's insight:
A fascinating and helpful list of questions that all leaders need to ask themselves.  What are the questions that you are asking?

(From the article): And, finally, always ask yourself if you ask the correct questions or think you have all the answers?
more...
No comment yet.
Scooped by donhornsby
Scoop.it!

12 Bad Habits That Are Making You Less Productive

12 Bad Habits That Are Making You Less Productive | Surviving Leadership Chaos | Scoop.it
Are you guilty of these bad habits that are hurting our productivity at work? If so, it's probably time to cut it out.
donhornsby's insight:
(From the article): But it's not just about the amount of sleep -- it's also about quality of sleep. Studies have shown that people who gaze at a backlit screen right before bed actually report having lower-quality sleep -- even when they get just as much sleep as someone who didn't look at their electronics before bed. This is because presence and absence of light tell our brains whether or not they should release the sleep hormone melatonin that makes you tired. Because the LED lighting emitted by the screens on our electronic devices is so similar to daylight, it can trick our brains into thinking it's daytime, causing us to stay awake for longer. 

 The best way to break this habit? Buy an alarm clock that's not your phone, and charge your phone in a separate room so you avoid the temptation of checking it altogether. If you're worried about missing an emergency call, then try sending those last-minute texts 30-60 minutes before you hit the hay. It'll mean you get more sleep and higher quality sleep, leading you to operate at peak productivity the following day. (Read this blog post for tips on getting the most out of your sleep.)
more...
No comment yet.
Rescooped by donhornsby from Coaching Leaders
Scoop.it!

Simon Sinek: Effective Leadership Is a Learned Skill, Just Like Any Other

Simon Sinek: Effective Leadership Is a Learned Skill, Just Like Any Other | Surviving Leadership Chaos | Scoop.it
In this Behind the Brand video interview, Simon Sinek, the author and speaker who popularized the concept of "the golden circle" and to "start with why," presents a simple but powerful model for how leaders inspire action. He tells host Bryan Elliott that effective leadership can come from anywhere within the company: from the top, the middle -- or the tail can wag the dog. 

"You don't really need the top guy to effect change if that person is dysfunctional leader," he says. "Remember, though leaders may have authority, power always belongs to the people."

Sinek explains how the the same is true in business: Leadership is a learned skill, just like basketball, parenting or anything else. 

Via David Hain
donhornsby's insight:

Sinek on exercising the leadership muscles we are all born with. "The more I practice, the better I get..."


Leadership is a learned skill, just like basketball, parenting or anything else.

more...
Luciana Viter's curator insight, April 2, 6:33 PM

Sinek on exercising the leadership muscles we are all born with. "The more I practice, the better I get..."

Dr. Deborah Brennan's curator insight, April 2, 7:21 PM

Sinek on exercising the leadership muscles we are all born with. "The more I practice, the better I get..."

Dean J. Fusto's curator insight, April 3, 9:19 AM

Sinek on exercising the leadership muscles we are all born with. "The more I practice, the better I get..."

Scooped by donhornsby
Scoop.it!

Why Is It So Hard for Us to Admit Our Mistakes?

Why Is It So Hard for Us to Admit Our Mistakes? | Surviving Leadership Chaos | Scoop.it
Taking responsibility is always better in the end.
donhornsby's insight:
(From the article): Getting a real apology out can be uncomfortable and even agonizing. We need to help each other learn to put the “we” or “I” before the “bought,” “sold,” “changed,” or “lost,” and then the bad outcome. The benefit in the long run far outweighs the short-term pain. When you accept and own up to an error, it becomes much easier to pinpoint its origination and analyze its progression through the system. You’ll have a better chance of avoiding a recurrence.
more...
No comment yet.
Scooped by donhornsby
Scoop.it!

Food, Sleep, Exercise: Why You Seriously Need All 3 to Be Successful

Food, Sleep, Exercise: Why You Seriously Need All 3 to Be Successful | Surviving Leadership Chaos | Scoop.it
Healthy people are more productive, creative and mentally sharp.
donhornsby's insight:
(From the article) As much as the idea of "falling on your sword" seems romantic, we can't expect to kill ourselves with work and get very far. Self-maintenance is critical to your success because it allows you to go further, get more done and most importantly, be happy doing it.
more...
Stephanie Gilchrist's curator insight, March 28, 2:34 PM
(From the article) As much as the idea of "falling on your sword" seems romantic, we can't expect to kill ourselves with work and get very far. Self-maintenance is critical to your success because it allows you to go further, get more done and most importantly, be happy doing it.