The only progress you can make in emotionally charged situations is dealing with emotions.
Emotionally charged people may want you to fix things. If you’re able to change frustrating processes or procedures, do it. But, fixing may reinforce negative behaviors.
The person who gets what they want
after throwing a fit learns to throw more fits.
Enable people to address their own concerns. Avoid solving “for.”
Defusing strong emotions:
A Leadership Freak reader asked, “How can I defuse emotions?”...