Trust is the operating system of every organization and every relationship.
Think about that metaphor.
If the operating system on your computer is flaky, nothing seems to work right. Even if you have the best software programs, an unreliable operating system will cause you constant grief.
The same goes for the trust levels in organizations and relationships. Where trust is fragile, people are always looking over their shoulders. They’re reluctant to share information, collaborate, or accept accountability for results. In low-trust environments, everything seems to slow down. Nobody seems willing to do much of anything without a lot of hoop-jumping and multiple approvals.
Via John Lasschuit ®™, Jean-Philippe D'HALLUIN, Roger Francis