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5 Bad Communicators in the Workplace

5 Bad Communicators in the Workplace | Serving and Leadership | Scoop.it

In a recent employee survey of over 500 people, a HR company found that if employees were the CEO for the day their number one change would be communication in the office.

 


Via Daniel Watson
donhornsby's insight:

(From the article): So next time you feel that you are dealing with one of these communicators in the workplace, try one of these strategies to get the most out of your conversation and become a business that thrives on great communication.

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Daniel Watson's curator insight, March 8, 2013 12:46 AM


Poor communicators cause no end of mayhem in any business environment, and whilst it is not always possible to quickly or easily improve someone's communication style, it is possible to improve how you deal with poor communicators to minimise the mayhem.


Every business has people who exhibit a range of different communication styles, and the key to improving the effectiveness of individual communications, is to identify the communication style used by an individual and adapt your style to suit the situation.


This excellent article, identifies five communication styles commonly seen in workplaces, and it suggests the most appropriate way in which you can communicate with someone who uses any of these communication styles.

Martin Gysler's comment, March 8, 2013 8:27 AM
The lack of communication is, in my opinion, not only a problem of leaders, but a problem of all mankind. If you ask someone if there is good communication in the business, the risk is great that he said "no." But if you ask the same person what they want to do to change the situation, the answer is often, "I do not know" or "nothing" ... I think this is the great challenge of our society, to change this mindset.

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Serving and Leadership
" We make a living by what we get, we make a life by what we give. " - Winston Churchill
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Serving and Leadership on Facebook!

Serving and Leadership on Facebook! | Serving and Leadership | Scoop.it
Articles and Ideas relating to leadership, serving, and culture.
donhornsby's insight:

I have established a companion page to this curation effort on Facebook.  Could you drop by today and 'like' the page?  

The plans include a new blog debuting in October 2014. 

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Anne Egros's comment, April 23, 2013 7:55 AM
Done it Don, thanks for sharing great content
Patricia D. Sadar - Career and Leadership Acceleration Coach's comment, August 15, 2013 7:49 AM
Thank you ....just liked the page Don. Love the elephants :)
Joe Boutte's comment, April 5, 7:40 AM
Great page and thank you for creating it!
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Parents as Leadership Developers

Parents as Leadership Developers | Serving and Leadership | Scoop.it

It is never too early to help your kids understand that leadership involves service, communication, teamwork, and helping others to grow.

donhornsby's insight:

How have you inspired leadership in children?

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Ivon Prefontaine's curator insight, Today, 11:39 AM

Parents are pedagogues. They are the first pedagogues children encounter. Pedagogy is about leading from childhood and allowing children to grow into their leadership.

 

@ivon_ehd1

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10 ways to take charge of your leadership development

10 ways to take charge of your leadership development | Serving and Leadership | Scoop.it
If your company won't develop you, here are 10 things you can do to lead your own development.
donhornsby's insight:

(From the article): Start with yourself before you coach others. More and more organizations are saying that it’s the manager’s job to develop employees. However, in an organization where every manager is developing others and not developing themselves, you have to wonder if anyone is really developing at all. When you learn to take charge of your own development, you’ll be a role model and have more credibility when you show your employees how to take charge of their own development.

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The Top 5 Myths About Leadership

The Top 5 Myths About Leadership | Serving and Leadership | Scoop.it
Leadership consultant Peter Barron Stark believes becoming a great leader is 10 percent genetics and 90 percent hard work. “I recently saw a teenager with a severe developmental disability give a speech,” Stark says. “At the end of his presentation, about 50 people walked up to this kid and volunteered to help him advance his cause. Anyone can be a leader, but it takes the willingness to take a risk, continue learning and work hard.” 

Via David Hain
donhornsby's insight:

(From the article):  Myth: Leaders are born, not made. 


While some people seem to naturally possess leadership qualities, such as charisma and vision, effective leadership is based on a number of traits you can develop with patience and focus. “Leadership is often characterized as an innate trait – you’ve got it, or you don’t,” says Elle Kaplan, CEO and founding partner of LexION Capital Management. “Leadership, however, can be learned. It relies largely on confidence, and confidence is a leadership skill that can be learned, practiced and implemented effectively.”


Leadership consultant Peter Barron Stark believes becoming a great leader is 10 percent genetics and 90 percent hard work. “I recently saw a teenager with a severe developmental disability give a speech,” Stark says. “At the end of his presentation, about 50 people walked up to this kid and volunteered to help him advance his cause. Anyone can be a leader, but it takes the willingness to take a risk, continue learning and work hard.” 

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David Hain's curator insight, October 29, 3:29 AM

The best leaders hire people who are better than them, says Aaron Skonnard, CEO  Pluralsight.

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Why Any Leader Should Embrace Story Listening Before Storytelling

Why Any Leader Should Embrace Story Listening Before Storytelling | Serving and Leadership | Scoop.it
“What I’ve seen is a leader doesn’t start with storytelling, they start with story listening.” -John Maeda, Design Partner, KPCB During the past two years, B2C as well as B2B marketing leader…

Via Karen Dietz
donhornsby's insight:

(From the artlcle): “What I’ve seen is a leader doesn’t start with storytelling, they start with story listening.”

 

-John Maeda,



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Elaine Cox's curator insight, October 29, 11:25 AM

... as also depicted so graphically in the Channel 4 series Undercover Boss.

pbernardon's curator insight, Today, 2:43 AM

L'écoute des autres est toujours source de compréhension, favorise la confiance et la collaboration.... Le storytelling est l'outil d'écoute au service des autres , la boucle est bouclées.

Hoang-Anh Phan's curator insight, Today, 3:22 AM

Stop story tell for a moment. Story listen to understand the reality of your team and organization. This is fundamental in #agile and #holacracy. 

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One Big Small Mistake: Not Giving Employees Business Cards

One Big Small Mistake: Not Giving Employees Business Cards | Serving and Leadership | Scoop.it
A business card is a symbol of agency. It says you have the power to do something. You are entitled to represent the company. We trust you.
donhornsby's insight:

A business card is instant contact details, it’s branding in action, and it’s advertising. It puts you on the map and it makes an impression. Why else would household names like Coca-Cola still continue to advertise? It’s a reminder to others that you still exist. It’s improving the chance someone will think of you when they need help in that particular area of their life, even if it’s two years down the line.

 

Beyond advertising, a business card is a symbol of agency. It says you have the power to do something. You are entitled to represent the company. We expect and hope you will bring in new business. We trust you.




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Leadership Change Is Not Free

Leadership Change Is Not Free | Serving and Leadership | Scoop.it

Leadership change carries a cost. Just as change is a necessity, certain costs of change are a necessity. 

donhornsby's insight:

(From the article): For individual leaders, new behaviors are required. Gaining new behaviors translate into new habits. New habits will drive the shift to the new, necessary behaviors. Making new habits stick will take time, and there is always the cost of time. A personal cost may also arise. Some people can change faster than others. For the quick, the cost may be lower. For the slow, the cost will be great.

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Why Disruptive Ideas Need Equally Disruptive Leadership

Why Disruptive Ideas Need Equally Disruptive Leadership | Serving and Leadership | Scoop.it
The 3 elements of disruptive leadership that can take an equally disruptive idea, product, or service to the promised land of success.
donhornsby's insight:

(From the article): The disruptive leader stays more human. The push forward is for a common cause. The difference-making is for a shared purpose.  And the surprises build a solid connection of trust, and yes, even love.

 

THAT’s what’s going to get a disruptive idea to the promised land of success.

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7 Traits That Make A Leader

7 Traits That Make A Leader | Serving and Leadership | Scoop.it
Successful leadership, like happiness, is one of those things that everyone claims to have the "secret" to. There are more than 27,000 leadership books on Amazon, thousands of seminars on leadership skills held in conference rooms across the country, and countless articles in business magazines and websites pruning leadership lessons from CEOs and corporate movers and shakers.

But leadership isn't just about sitting at the top of the corporate ladder and running the show -- it's a way of engaging with your social network, community, colleagues and employees to share a vision and unite people in pursuit of a common goal. Good leadership brings out the best individual qualities of everyone participating.

So what does it actually mean to be a good leader? There are many different ways of leading, but great leaders have a few important habits that anyone can cultivate in themselves.

Here are seven habits of natural-born leaders.

Via David Hain
donhornsby's insight:

(From the article): There are three types of people in this world, according to organizational psychologist Adam Grant: Givers (those who prioritize helping others), takers (those who help themselves) and matchers (those who seek equal benefit for self and other). After investigating years' worth of psychological studies as well as conducting his own research, Grant concluded that givers are the most successful.

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David Hain's curator insight, October 28, 6:25 AM

You've seen many lists like this, but It's one of the good ones!

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The 1 Spot in Your Office You Need to Avoid at All Costs

The 1 Spot in Your Office You Need to Avoid at All Costs | Serving and Leadership | Scoop.it
Want to get things done? Avoid this spot if you can
donhornsby's insight:

(From the article): While productivity experts say that it is important to take breaksduring the day, unscheduled interruptions can derail your momentum. “Since printing devices are widely dispersed across offices, long trips to the device are a given. And social conversations have become the norm,” Sandler says.

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3 Ways You’re Killing Employee Motivation — and How to Stop

3 Ways You’re Killing Employee Motivation — and How to Stop | Serving and Leadership | Scoop.it

Employers are always looking for ways to boost employee engagement and get the best out of their people. But even as they do, many are inadvertently causing their workers to disengage. Could you be one of them?

 

Are you guilty of any of these common motivation killers?

 


Via Roger Francis
donhornsby's insight:

(From the article): For years it’s been standard for employers to keep salaries, sales numbers and other key statistics a secret shared only by board members, senior leaders and anyone government regulators required them to inform. 

 

The problem with this is that secrets erode trust — the foundation of great teams and teamwork. When employees don’t feel trusted and don’t have every reason to trust their employers, they’re less engaged and less motivated to do their best.

 

What to do instead: Recognize that transparency builds trust, trust supports teams, and great teams — not great individuals — build successful organizations. Make transparency your default.

Many new organizations are starting to do this. For example, Buffer, a company I respect a lot, publishes every employee’s salary from the CEO down and includes details about its pay structure and the rationale for the way it’s set it up. Buffer is also completely open about its revenue, paying customers and other metrics.

When employees aren’t engaged at work, they don’t give their employers their best. If you want your employees’ best, you need to make sure you’re not inadvertently killing their motivation to give it to you.

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REDEMPTION: An important part of leadership!

Is there someone in your life that you need to redeem or maybe a relationship you need to salvage?

donhornsby's insight:

(From the article): Redemption is the act or process of redeeming, which means to purchase something back. Redemption is also a picture of something that was lost that is found; something that may have been previously wasted that is now valued. We all need redemption from others at different times in our lives. We may need forgiveness or maybe we just need a second chance.

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7 Performance Characteristics of a Great Team Member

7 Performance Characteristics of a Great Team Member | Serving and Leadership | Scoop.it

I previously wrote 7 Traits of a Great Team Member. But, how does a great team member perform on a team? 

donhornsby's insight:

(From the article): It also bears mentioning that it is difficult to be a great team member without a great team environment and a great team leader. I get that. Granted. I have, however, worked with some great team members who served on a dysfunctional team. And, I’ve seen one great team member help transform an unhealthy team.

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4 Tasks of the Senior Leader

4 Tasks of the Senior Leader | Serving and Leadership | Scoop.it

Successful senior leaders are cognizant of their input in them and place intentional energy towards them.

donhornsby's insight:

Whether or not the senior leader consciously recognizes his or her role in accomplishing these tasks, by sheer position he or she is determining the way the organization performs in these four areas.

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Tomorrow’s Leaders Need Diverse Challenges Today

Tomorrow’s Leaders Need Diverse Challenges Today | Serving and Leadership | Scoop.it

Giving people bigger jobs with fancier titles and larger salaries won’t make them better.

donhornsby's insight:

(From the article): The fact is that giving people bigger jobs with fancier titles and larger salaries won’t make them better.

 

More complex assignments will. Just look at the leaders of ANZ, the global banking group headquartered in Melbourne. Each time an employee identified as having high potential is promoted, the company makes sure it’s not to the same job on a larger scale (in terms of budget and resources) but to an entirely new set of challenges—maybe it’s relocating to a new country, shifting from a staff to a line role, or moving from a turnaround situation to launching a new business unit. Companies like GE, Unilever, and McKinsey do the same, exposing their highest-potentials to new sectors, new companies, new markets, new situations, and new functions, making themselves leadership factories in the process.

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How To Encourage Growth Under A Controlling Boss

How To Encourage Growth Under A Controlling Boss | Serving and Leadership | Scoop.it
Learn about 3 tactics you can use to manage a controlling boss in your organization to ensure growth and overall success of your organization.
donhornsby's insight:

(From the article): At the end of the day, it’s important to remember that our goal and what drives us to succeed is not to change a controlling boss we work for and frankly, the odds of us being able to change them is slim at best. Instead, our goal should be to know that we are valued contributors to our organization, that what we do matters and is making a difference, and that we have opportunities to learn and grow so we can continue to evolve and strengthen our core competencies going forward.

 

When we give ourselves this permission to recognize this shift in how we view these kinds of relationships – where we avoid making it all about us vs. them and instead keep it on what it is we need to achieve and what our organization needs to accomplish to succeed and thrive – we will find ourselves being in a much better, more stable and productive mindset from which to appreciate the value we do in fact bring to our organization and to those we serve.

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Why fear makes you a better leader

Why fear makes you a better leader | Serving and Leadership | Scoop.it
There’s a lot of truth, however, when they say, ‘what doesn’t kill you will make you stronger.’ Adversity can make us stronger people and better leaders. In fact, the Center for Creative Leadership reports that over 66% of leadership capabilities are forged through challenges. While you and I may never face multi-billion global challenges like the leaders of GM GM 3.62% Chrysler or the Fed, we do face our own personal and professional challenges from which we can learn and forge new leadership skills.

Via David Hain
donhornsby's insight:

(From the article): How do you come out stronger? In a word, grit. Psychologists have long maintained that grit—courage and firmness in the face of hardship—is the single biggest factor to overcoming obstacles, setbacks, challenges and adversity. People with grit maintain their stamina, determination and motivation. When you are outside your comfort and learning zones and beyond terror’s edge, grit is the key to succeeding, leading, or managing through adversity.

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David Hain's curator insight, October 29, 3:31 AM

In praise of grit!

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The Importance of Leadership “Vision”

The Importance of Leadership “Vision” | Serving and Leadership | Scoop.it
In two recent articles, we have examined whether there is a need for a CEO school and what the foundations of effective CEOs are to try and...

Via Belinda MJ.B
donhornsby's insight:

(From the article): To keep a company’s vision current every CEO needs to continue learning. Our experts agree that this learning should go beyond the industry and beyond business and take on global dimensions. Jeff Immelt of General Electric told us, “You become a CEO not because of what you know, but because of how fast you can learn, and that’s something that people don’t always understand. There is a projection of what the world will be like in 5, 10, 15 or 20 years, and can a person continue to meet that change as time goes on?"

 

Bolzonello adds, “After you become a CEO, keep an open mind. Read books, watch news, listen to the music, and speak to young people. Pay attention to what is happening. Keep track of the times.” Our experts also confirmed that they continue to learn from their parents and pick up interesting ideas and tools from their children, including young ones.



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Voyage in Search of a New Empire

Voyage in Search of a New Empire | Serving and Leadership | Scoop.it

We’re all on a voyage in search of our personal empire. 

donhornsby's insight:

(From the article): We’re all on a voyage in search of our personal empire. It starts from our mind and our heart, and, through the right kind of belief in people, authentic leadership connection and purposeful organisation, ends with a community of fellow travellers.

 

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Help Your Team Spend Time on the Right Things

Help Your Team Spend Time on the Right Things | Serving and Leadership | Scoop.it
How a Cisco team jettisoned low-value work.
donhornsby's insight:

(From the article): New initiatives are necessary to move an organization forward. But without a conscious ongoing strategy for managing the time involved, the chances of success may be limited and short-lived.

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Habits of Successful People: Start Before You Feel Ready

Habits of Successful People: Start Before You Feel Ready | Serving and Leadership | Scoop.it
This article reveals the habits of successful people, like billionaire entrepreneur Richard Branson, and how you can use these habits in your life.
donhornsby's insight:

(From the article):  If you want to summarize the habits of successful people into one phrase, it’s this: successful people start before they feel ready.

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Is leadership ready for the social age?

Is leadership ready for the social age? | Serving and Leadership | Scoop.it

The social age is a revolution; one that affects all parts of the business model. The way an organization creates, delivers and captures value. The way a business talks with employees, customers, communities, even regulators and government. And certainly the way leaders lead and behave.

 


Via Kenneth Mikkelsen, Kevin Watson
donhornsby's insight:

(From the article) So we face a big challenge. But it certainly is not Facebook, Twitter or the latest social media platform. The biggest challenge the world has seen since the Industrial Age is not social media. It is transparency.

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Kenneth Mikkelsen's curator insight, October 28, 4:44 AM

We face a big challenge. But it certainly is not Facebook, Twitter or the latest social media platform. The biggest challenge the world has seen since the Industrial Age is not social media. It is transparency.


David Hain's curator insight, October 28, 5:20 AM

"The business world needs: Less jargon, more sincerity, less propaganda, more value, less process, more humanity." ` @PeterAceto

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Why good leaders make you feel safe

Why good leaders make you feel safe | Serving and Leadership | Scoop.it
What makes a great leader? Management theorist Simon Sinek suggests, it’s someone who makes their employees feel secure, who draws staffers into a circle of trust.

Via Richard Andrews
donhornsby's insight:

Simon Sinek explores how leaders can inspire cooperation, trust and change. 

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12 Weekend Habits of Highly Successful People

12 Weekend Habits of Highly Successful People | Serving and Leadership | Scoop.it
Jay Z didn't become worth $520 million by only wanting it five out of seven days of the week. Read the top 12 weekend habits of highly successful people.
donhornsby's insight:

It's almost the weekend.....here are some interesting and helpful suggestions of what you can do this weekend that will help you in the week ahead!

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9 Ways You Can Keep Your Employees Happy And Engaged

9 Ways You Can Keep Your Employees Happy And Engaged | Serving and Leadership | Scoop.it
Helping your employees prosper—keeping them informed and showing them appreciation and respect—is worth your time.

Via David Hain
donhornsby's insight:

(From the article): Happy employees are engaged employees. They know that who they are and understand that what they do matters to the organization.

 

Helping your employees prosper—keeping them informed and showing them appreciation and respect—is worth your time.

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David Hain's curator insight, October 24, 8:58 AM

More soul and sense from @LollyDaskal.  The secret sauce is in the soul!

Claude Emond's curator insight, October 25, 9:57 AM

Happiness and Engagement go hand in hand! Happy people are engaged people. Engaged people usually have a clear purpose, and a clear purpose gives sense to your work and make you happy ! You can't lead unhappy, unengaged people !

Claude Emond's comment, October 25, 9:58 AM
Happiness and Engagement go hand in hand! Happy people are engaged people. Engaged people usually have a clear purpose, and a clear purpose gives sense to your work and make you happy ! You can't lead unhappy, unengaged people !
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Do I Have What it Takes to be a Transformational Leader?

Do I Have What it Takes to be a Transformational Leader? | Serving and Leadership | Scoop.it

Are you willing to make the leadership commitment? Do you have what it takes? 


Via Dr. Susan Bainbridge
donhornsby's insight:

(From the article): Becoming a Transformational Leader can be hard work. Why? Because it involves dealing with people. Sure. You are still accountable for results, but as a leader you need to get them in an entirely different way than you did as an individual contributor. Being an effective leader means that you need to spend a significant time helping your Team members by being a good coach, motivator and strategic planner. 

Are you willing to make the leadership commitment? Do you have what it takes? 

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