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5 Bad Communicators in the Workplace

5 Bad Communicators in the Workplace | Serving and Leadership | Scoop.it

In a recent employee survey of over 500 people, a HR company found that if employees were the CEO for the day their number one change would be communication in the office.

 


Via Daniel Watson
donhornsby's insight:

(From the article): So next time you feel that you are dealing with one of these communicators in the workplace, try one of these strategies to get the most out of your conversation and become a business that thrives on great communication.

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Daniel Watson's curator insight, March 8, 2013 12:46 AM


Poor communicators cause no end of mayhem in any business environment, and whilst it is not always possible to quickly or easily improve someone's communication style, it is possible to improve how you deal with poor communicators to minimise the mayhem.


Every business has people who exhibit a range of different communication styles, and the key to improving the effectiveness of individual communications, is to identify the communication style used by an individual and adapt your style to suit the situation.


This excellent article, identifies five communication styles commonly seen in workplaces, and it suggests the most appropriate way in which you can communicate with someone who uses any of these communication styles.

Martin Gysler's comment, March 8, 2013 8:27 AM
The lack of communication is, in my opinion, not only a problem of leaders, but a problem of all mankind. If you ask someone if there is good communication in the business, the risk is great that he said "no." But if you ask the same person what they want to do to change the situation, the answer is often, "I do not know" or "nothing" ... I think this is the great challenge of our society, to change this mindset.

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Serving and Leadership on Facebook!

Serving and Leadership on Facebook! | Serving and Leadership | Scoop.it
Articles and Ideas relating to leadership, serving, and culture.
donhornsby's insight:

I have established a companion page to this curation effort on Facebook.  Could you drop by today and 'like' the page?  

The plans include a new blog debuting in October 2014. 

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Anne Egros's comment, April 23, 2013 7:55 AM
Done it Don, thanks for sharing great content
Patricia D. Sadar - Career and Leadership Acceleration Coach's comment, August 15, 2013 7:49 AM
Thank you ....just liked the page Don. Love the elephants :)
Joe Boutte's comment, April 5, 7:40 AM
Great page and thank you for creating it!
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Leadership Vision Test: How does your vision work?

Leadership Vision Test: How does your vision work? | Serving and Leadership | Scoop.it
In leadership, we often discuss vision and blind spots. We focus a lot on what we see and what we don't. We don't often consider, though, how we see.
donhornsby's insight:

(From the article): Great leaders know where their blind spots are, present a high-resolution vision of the organization’s future, and are mindful of activity happening on the periphery. Great leaders encourage diversity of thought and skills so that they can see and overcome their own blind spots. They use the high-resolution vision as a way to bring team members back into alignment. And they check to make sure that moving objects–be they customers, competitors, markets, or employees–don’t pose a significant threat.

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A List of Goals Is Not a Strategy

A List of Goals Is Not a Strategy | Serving and Leadership | Scoop.it
Three steps for better strategic planning.
donhornsby's insight:

(From the article): If you’ve been struggling to develop strategy and write your strategic plan, what you may have been missing up till now is a method. These steps will help. Toyota doesn’t produce defect-free cars day after day without a system. Surgeons don’t operate on hearts and brains without clear procedures. You shouldn’t expect to design effective strategy without a process, either.

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12 Frustrating Myths About Millennials (and How to Fix Them)

12 Frustrating Myths About Millennials (and How to Fix Them) | Serving and Leadership | Scoop.it
A panel of millennials are asked the question: What myth about being a Millennial creates obstacles for you and how can you overcome it?


Their answers are helpful and enlightening....


Via Amy Melendez
donhornsby's insight:

From the article:

 

"It’s easy to believe Millennials are arrogant and delusional. Their ambitions and needs often seem far too grandiose. But that stereotype ignores the fact that our youth are smarter and more talented than ever. There are plenty of Millennials that are worth their weight in gold, and it simply takes an open mind to encounter and engage those that would be exceptional players on your team."

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It's Thanksgiving Week: Schedule Your Annual Review

It's Thanksgiving Week: Schedule Your Annual Review | Serving and Leadership | Scoop.it

Most likely you set goals at the beginning of 2014. In order to determine what your 2015 goals could be, you need to project how you’ll finish up this year. Schedule an hour this week to fill in the blanks and answer the following questions:

donhornsby's insight:

(From the article) Now answer these questions:Describe what went right this year:

Describe what didn’t go as planned:Describe your business now (numbers, income, number and type of clients, etc.)What results do you expect next year if you don’t change anything:What activities did you not do, do enough of, that you could do in the future?What did you learn about yourself?What did you learn about your business?What do you need to let go of, or stop doing?

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The Best Leaders Are Critical Thinkers

The Best Leaders Are Critical Thinkers | Serving and Leadership | Scoop.it
The best leaders, are the clever thinkers who are able to sizes things up, connect the dots, see the potential, and act decisively when no one else can.
donhornsby's insight:

Lead From Within: Be the leader who knows that nothing is as it seems. There is always uncertainty; there is always ambiguity. Be clever enough to size things up, connect the dots, see the potential, and act decisively when no one else can. 

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Leadership Lesson From Walt Disney: Communicating a Vision

Leadership Lesson From Walt Disney: Communicating a Vision | Serving and Leadership | Scoop.it
“The more a vision can be expressed in a vivid, imaginative way, the more it will motivate people to action in the present.”What is the difference between good leadership and great leadership? Walt knew what he needed to do inspire and motivate his team to be as passionate about a project as he was. He had mastered the art of communicating his vision to his team.
donhornsby's insight:

“The more a vision can be expressed in a vivid, imaginative way, the more it will motivate people to action in the present.”

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John Michel's curator insight, November 20, 4:59 PM

Despite facing many challenges and great adversity throughout his career, Walt couldn’t be swayed from his ideas. He was a trailblazer who forged ahead, consistently proving the naysayers and critics wrong.

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22 Top CEOs Reveal Their Favorite Books (Infographic)

22 Top CEOs Reveal Their Favorite Books (Infographic) | Serving and Leadership | Scoop.it
For your reading enjoyment, here's a list of favorite books from Mark Zuckerberg, Warren Buffett, Marissa Mayer, and more.
donhornsby's insight:

Great list. What is on your bookshelf?

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Do you have Moxie?

Do you have Moxie? | Serving and Leadership | Scoop.it

Leaders with moxie are leaders that have what it takes to lead others in tough circumstances. They are tough on the outside but soft on the inside. When knocked down they know how to get back up and they can bring others with them because they are likeable. 

donhornsby's insight:

All of us can demonstrate moxie when the going gets tough. Preparing and developing yourself now sets you up to make better decisions when you do get knocked down. 

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12 Psychological Tricks You Can Use to Improve Your Productivity

12 Psychological Tricks You Can Use to Improve Your Productivity | Serving and Leadership | Scoop.it

Do you want to increase your productivity in such a way that you get more done in less time and get more done with less work?


Via Daniel Watson, Ricard Lloria
donhornsby's insight:

(From the article): If your mind is dragging with negative thoughts, worry about what you need to do, or even shame or guilt over things you are doing wrong, you simply can’t be as productive. So get rid of those negative thoughts, fix the things that lead to a negative conscience, and get your mind clear!

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wimi.pro's curator insight, November 14, 8:26 AM

Get to grips with your own psychology to improve your productivity. Really like the tip to train your brain's reward mechanism...

Claude Emond's curator insight, November 15, 8:49 PM

Being more productive: A little help from yourself!

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Listen Up, Leaders: We Are All Millennials

Listen Up, Leaders: We Are All Millennials | Serving and Leadership | Scoop.it

No doubt, Generation Y is poised to make a big impact on the world of work.  But are the supposed differences of the most tech-savvy generation in history all they are cracked up to be? Even more importantly, how will generational differences play out when it comes to leadership development, workplace culture and recruiting?


Via Kevin Watson
donhornsby's insight:

(From the article): Generation Us is entering the workplace in a big way.  We have the power to change the way we work, for the better.  Our tech and digital skills will help us deal with a world that is more global, diverse, and fast-changing than ever before.  We must embrace change, technology, and more disruption because that’s where the future is going, in a hurry.

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5 Great Questions The Best Leaders Ask Themselves

5 Great Questions The Best Leaders Ask Themselves | Serving and Leadership | Scoop.it

Apparently, few people ask leaders questions about leadership. 

donhornsby's insight:

(From the article): The Importance of Answering Great Questions After doing so many of our leadership interviews, we’ve been surprised at one recurring response from the men and women with whom we talk. After we complete the interview, they say in different ways, “Thanks for giving me the chance to think about these questions.” That’s the problem — they had answers; they simply needed someone to ask the questions, not just for people listening but for themselves, so that they as leaders could reflect on their own experiences. I hope someone asks you great leadership questions today. Answering those questions will make you a better leader. But if you go through the day and no one asks, take the initiative and ask yourself. The best leaders do. Shouldn’t you?

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4 Lessons on Staring Down Fear and Taking Risks from Tightrope-Walker Nik Wallenda

4 Lessons on Staring Down Fear and Taking Risks from Tightrope-Walker Nik Wallenda | Serving and Leadership | Scoop.it
Meticulous preparation and tireless practice, not bravado or recklessness, are the foundation of success when failure really is not an option.
donhornsby's insight:

(From the article): The key with this lesson is that true vision needs to be driven by more than just making money. A true vision is driven by passion and inspiration. Entrepreneurs understand that, but must never lose sight of it.

 

The day-to-day challenges for business are not death defying, but they are just as dramatic when an entrepreneur lays it all on the line, or all on the wire.

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Top Five Questions to Ask on Thanksgiving

Top Five Questions to Ask on Thanksgiving | Serving and Leadership | Scoop.it

What are the top five questions to ask on Thanksgiving...or any day?

donhornsby's insight:

A great list of powerful questions that can be asked on any day....and especially on Thanksgiving. 

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8 Specific Actions To Show You Value Your Employees

8 Specific Actions To Show You Value Your Employees | Serving and Leadership | Scoop.it

There are eight specific actions business leaders can take to show that they value their employees, according to Andrew Leigh, author of the book, Ethical Leadership -- Creating and Sustaining an Ethical Business Culture.

donhornsby's insight:
(From the article): Those eight behaviors are:Attention -- Pay attention to what people say to show your interest.Listen -- Make time to hear what colleagues, peers and employees have to say to show you care.Positive Language -- Find words and phrases to show employees they're needed.  Examples are, "We couldn't have accomplished this without you," "That was really useful."Document -- Put praise in writing to increase its impact.  Make clear where the credit belongs.Micro Sessions -- Create two-way communication sessions.Visits -- Schedule visits to teams and work areas.Stories -- Share stories that highlight unusual contributions and provide your personal response to them.Invite -- Ask people to contact you directly with their issues and concerns -- not to bypass the normal channels, but in addition to those channels. Then, set up systems to respond quickly and positively when people show the courage to contact you direct.
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What Does Your Voice Say About You?

What Does Your Voice Say About You? | Serving and Leadership | Scoop.it

Unless there is an obvious problem, most of us don’t give more than an occasional passing thought to how our voice sounds. However, recent research on how vocal quality affects others’ perceptions may make you think twice.

donhornsby's insight:

(From the article): A powerful, dynamic voice is critical to professional success in today’s competitive workplace. Luckily you can change the way you sound! Follow the strategies above for a strong commanding voice. If you’d like to make more significant changes in your general vocal quality, you may want to enlist the help of a corporate speech-language pathologist who can provide vocal training to target your specific needs.

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To Have A Great Idea... - Creativity For Life

To Have A Great Idea... - Creativity For Life | Serving and Leadership | Scoop.it

To Have A Great Idea, Have A Lot Of Ideas!      


Via Creativity For Life
donhornsby's insight:

To Have A Great Idea, Have A Lot Of Ideas!

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Leaders, when in doubt – ask the right questions

Leaders, when in doubt – ask the right questions | Serving and Leadership | Scoop.it

Are you confused and concerned? Do you lack the confidence to move forward? Ask the right questions and you will understand. 

donhornsby's insight:

When you lack confidence: You aren’t sure which road to take because you don’t know if the company is heading for the same destination as you once thought. If you knew the vision you would diligently pursue it. Rest assured, you will lead without fear once again. Ask the right questions and you will understand.

 

“Confidence comes not from always being right, but from not fearing to be wrong.”-  Peter T. Mcintyre

 

If you are feeling confused, concerned and don’t have that old confidence anymore because things have changed, here’s what you do: Ask the right questions and you will understand.

 

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Ivon Prefontaine's curator insight, November 20, 12:30 PM

My reading and writing has taken down a phenomenological path. Leading is about wonder and asking questions which have no presupposed answers.

 

@ivon_ehd1

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3 Connections That Propel Every Great Leader

3 Connections That Propel Every Great Leader | Serving and Leadership | Scoop.it

As a leader, your trajectory and success also depend on your connections. There are three connections I’ve found that propel every great leader in their career.

donhornsby's insight:

Just like redwoods, great leaders become great based on the strength of their connections to their team, to a community of colleagues, and with mentors and coaches.

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2 Life-Changing Lessons No One Ever Taught You

2 Life-Changing Lessons No One Ever Taught You | Serving and Leadership | Scoop.it

Can you see in yourself what others see in you, or do you see in others what you don’t see in yourself? What are you going to do about it?

donhornsby's insight:

(From the article): Lesson #1: It’s easier to see our problems (let’s call them behavioral challenges) in others than to see them in ourselves. For instance, often when I become self-righteous or angry about some perceived injustice, I realize that the deeper issue is often not with “it”, but in me.

 

Lesson #2: Although we may deny our behavioral challenges to ourselves, they may be very obvious to the people who observe us. There is often a great discrepancy between the self we think we are and the self the rest of the world sees in us. If we can listen and think about what others see in us, we can compare the self we want to be with the self that we are presenting. Then and only then can we begin to make the real changes that we need to make to align our stated values with our actual behavior.

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Raising the Bar

Raising the Bar | Serving and Leadership | Scoop.it

What is excellence? Is it simply achievement above a certain level, an external recognition of one’s accomplishments in comparison to those of others? Might it instead be internally defined as a matter of consistent effort and focus?

donhornsby's insight:

“Average doesn’t work to suppress Passion, Competency, Flexibility, Communication, and Ownership all at one time. . . . He knows that if he can quell just one or two of them at a time, he can keep true excellence away.” —Harry Paul, John Britt and Ed Jent, Who Kidnapped Excellence? 

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The top four leadership myths

The top four leadership myths | Serving and Leadership | Scoop.it
Roxi Bahar Hewertson, author of "Lead Like it Matters...Because it Does” discusses the four prime leadership myths

Via Roger Francis
donhornsby's insight:

You can manage all kinds of tasks that might involve schedules, money, projects, budgets, and so on, and yet everything you do with your staff and other stakeholders involves relationships. How well those relationships work has a lot to do with how much trust is at the center of them and that has everything to do with EQ not IQ.


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To Motivate Employees, Help Them Do Their Jobs Better

To Motivate Employees, Help Them Do Their Jobs Better | Serving and Leadership | Scoop.it
Results drive engagement.

Via Roger Francis
donhornsby's insight:

(From the article): In simple terms, then, if leaders can help their employees and teams perform to the highest levels, and achieve even beyond their own expectations, engagement becomes a happy by-product of success.

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Why Brevity Makes You Look and Sound Like a Leader

Why Brevity Makes You Look and Sound Like a Leader | Serving and Leadership | Scoop.it
If you keep it short and keep it simple, you'll gain people's attention, consideration, and respect.
donhornsby's insight:
(From the article): Be more than brief. Be interesting. A famous preacher was invited to preach before Queen Victoria. He was warned Her Majesty preferred her sermons short. When the preacher was done, she said, "Sir, you were brief." He said, "Ah, Ma'am, I like never to be tedious." She said, "You were also tedious."
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Think...Better! (Part 2)

Think...Better!  (Part 2) | Serving and Leadership | Scoop.it
One of my favorite movies in recent years was Limitless. I don’t know if you saw it or not; it was about a little pill which let people tap into their brain’s full potential. Unfortunately, that pi...
donhornsby's insight:

(From the article): Whatever you do, don’t fall into the activity trap and sacrifice your thinking time. If you do, you run the risk of sacrificing your leadership! 

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Still Adjusting to Millennials? Well, Get Ready for Generation Z

Still Adjusting to Millennials? Well, Get Ready for Generation Z | Serving and Leadership | Scoop.it

As the Millennials populate the workforce, employers are looking at the next wave of employees – Generation Z.

Born after 1994, Gen Zs are different from their predecessors in a number of ways.

donhornsby's insight:

“They witnessed homes being foreclosed, so they’re going to be savers, realistic about how things get done and how hard they’re going to have to work to get them done,” says Jim Link, Chief Human Resource Officer, Randstad North America. “Which will make them more open to new ideas and ways of doing things” and even less inclined to adapt to a hierarchical environment than Millennials.

 

From day one, Gen Zs are bumping up against a crowded field of “career-delayed” Millennials and plenty of older workers who themselves have had career setbacks and are now competing with younger workers for entry-level jobs. However, as long as Gen Zs have the same chance to succeed as everyone else, all will be well with them.

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