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5 Bad Communicators in the Workplace

5 Bad Communicators in the Workplace | Serving and Leadership | Scoop.it

In a recent employee survey of over 500 people, a HR company found that if employees were the CEO for the day their number one change would be communication in the office.

 


Via Daniel Watson
donhornsby's insight:

(From the article): So next time you feel that you are dealing with one of these communicators in the workplace, try one of these strategies to get the most out of your conversation and become a business that thrives on great communication.

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Daniel Watson's curator insight, March 8, 2013 12:46 AM


Poor communicators cause no end of mayhem in any business environment, and whilst it is not always possible to quickly or easily improve someone's communication style, it is possible to improve how you deal with poor communicators to minimise the mayhem.


Every business has people who exhibit a range of different communication styles, and the key to improving the effectiveness of individual communications, is to identify the communication style used by an individual and adapt your style to suit the situation.


This excellent article, identifies five communication styles commonly seen in workplaces, and it suggests the most appropriate way in which you can communicate with someone who uses any of these communication styles.

Martin Gysler's comment, March 8, 2013 8:27 AM
The lack of communication is, in my opinion, not only a problem of leaders, but a problem of all mankind. If you ask someone if there is good communication in the business, the risk is great that he said "no." But if you ask the same person what they want to do to change the situation, the answer is often, "I do not know" or "nothing" ... I think this is the great challenge of our society, to change this mindset.
Serving and Leadership
" We make a living by what we get, we make a life by what we give. " - Winston Churchill
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Serving and Leadership on Facebook!

Serving and Leadership on Facebook! | Serving and Leadership | Scoop.it
Articles and Ideas relating to leadership, serving, and culture.
donhornsby's insight:

I have established a companion page to this curation effort on Facebook.  Could you drop by today and 'like' the page?  

The plans include a new blog debuting this month. 

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Anne Egros's comment, April 23, 2013 7:55 AM
Done it Don, thanks for sharing great content
Patricia D. Sadar - Career and Leadership Acceleration Coach's comment, August 15, 2013 7:49 AM
Thank you ....just liked the page Don. Love the elephants :)
Joe Boutte's comment, April 5, 7:40 AM
Great page and thank you for creating it!
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How to lead with integrity

How to lead with integrity | Serving and Leadership | Scoop.it

One of the most important characteristics of leadership is integrity. Integrity means you are true to your word in all you do and people can trust you because you do what you say.

donhornsby's insight:

Live with integrity; lead with integrity.

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15 Ways to Connect with the Boss

15 Ways to Connect with the Boss | Serving and Leadership | Scoop.it

Butting heads with the boss won’t help your career. You’ll be branded as a troublemaker regardless of who’s at fault.

 

"Connect with higher-ups if you expect to move up."

donhornsby's insight:

Good performers, who connect with higher ups, move up faster and further than high performers who don’t. Resist this principle to your own harm.

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5 Ways to Give Your Brain a Break Right Now

5 Ways to Give Your Brain a Break Right Now | Serving and Leadership | Scoop.it

Here are  ways to give your brain a break during your workday.


Via Barb Jemmott
donhornsby's insight:

Brain breaks can make a big difference in your ability to be productive, creative, and innovative. The paradox is that doing less often allows you to do more.

 

What do you do to give your brain a break, and how does your company help you do it?

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Divoux Anne-Laure's curator insight, April 16, 3:12 AM

Ploys for PR?To impress new recruits? Not only... There is solid evidence that fun creativity breaks actually improve employee productivity.

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Good To Great -- Still A Must Read

Good To Great -- Still A Must Read | Serving and Leadership | Scoop.it

Near the top of virtually every list you'll see of the best leadership books, you'll find Good To Great, by Jim Collins.

The book, five years in the making, and published in 2001, addresses the all-important question of: Can a good company become a great company, and if so, how?

donhornsby's insight:

It's still a great read!

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Blind Spots and Valor

Blind Spots and Valor | Serving and Leadership | Scoop.it

What do blind spots have to do with leading with valor? On paper, these two ideas may not seem to fit together, but I just witnessed an inspiring example of just how congruent they are.

donhornsby's insight:

 Am I hampering progress because of my blind spots?   

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How to make stress your friend

How to make stress your friend | Serving and Leadership | Scoop.it

Psychologist Kelly McGonigal urges us to see stress as a positive, and introduces us to an unsung mechanism for stress reduction: reaching out to others.


Via Anne Egros
donhornsby's insight:

Stress. It makes your heart pound, your breathing quicken and your forehead sweat. But while stress has been made into a public health enemy, new research suggests that stress may only be bad for you if you believe that to be the case. 

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Anne Egros's curator insight, April 8, 11:01 AM

A positive belief about stress makes your body react  by producing oxytocin, a hormone that encourages your social behavior, either by helping others or seeking help from others.

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6 Habits of Super Successful People

6 Habits of Super Successful People | Serving and Leadership | Scoop.it

Why are some people more successful than others? There’s really no mystery: It’s because they do things differently than people who are less successful. 


Via Susan Bainbridge
donhornsby's insight:

(From the article): Why are some people more successful than others? There’s really no mystery: It’s because they do things differently than people who are less successful. Here are six things that very successful people do every day. Embrace these habits and you can greatly accelerate your own success.

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Reading is different online than off, experts say

Reading is different online than off, experts say | Serving and Leadership | Scoop.it
Our brains, neuroscientists warn, are developing new circuits with a big impact on non-digital reading

Via Anu Ojaranta
donhornsby's insight:

One of the hallmarks of a leader is taking time to read good books on leadership.  I have suspected that the internet is changing the way that we read - and this article in not encouraging.

 

(From the article): “We’re spending so much time touching, pushing, linking, scroll­ing and jumping through text that when we sit down with a novel, your daily habits of jumping, clicking, linking is just ingrained in you,” said Andrew Dillon, a University of Texas professor who studies reading. “We’re in this new era of information behavior, and we’re beginning to see the consequences of that.”

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Anu Ojaranta's curator insight, April 9, 2:40 AM

This has been clear to many people in education already for years...

donhornsby's curator insight, April 9, 6:33 AM

“We’re spending so much time touching, pushing, linking, scroll­ing and jumping through text that when we sit down with a novel, your daily habits of jumping, clicking, linking is just ingrained in you,” said Andrew Dillon, a University of Texas professor who studies reading. “We’re in this new era of information behavior, and we’re beginning to see the consequences of that.”

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10 Steps To Effective Listening

10 Steps To Effective Listening | Serving and Leadership | Scoop.it

In today’s high-tech, high-speed, high-stress world, communication is more important then ever, yet we seem to devote less and less time to really listening to one another. Genuine listening has become a rare gift—the gift of time. It helps build relationships, solve problems, ensure understanding, resolve conflicts, and improve accuracy. At work, effective listening means fewer errors and less wasted time. At home, it helps develop resourceful, self-reliant kids who can solve their own problems. Listening builds friendships and careers. It saves money and marriages.


Via Vicki Kossoff @ The Learning Factor, Katherine Bryant, David Hain, Roger Francis
donhornsby's insight:

This is simply an excellent review of the key characteristics of a good listener. 

 

This is a key action item for everyone: 

Listening Skills Exercise: Summarize, Summarize, Summarize!

For at least one week, at the end of every conversation in which information is exchanged, conclude with a summary statement. In conversations that result in agreements about future obligations or activities, summarizing will not only ensure accurate follow-through, it will feel perfectly natural. In conversations that do not include agreements, if summarizing feels awkward just explain that you are doing it as an exercise.

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Cath Daley's curator insight, April 9, 10:32 AM

A key skill for anyone who is involved in coaching is the ability to really listen. here are some tips to help you improve your listebing skills.

Jerry Busone's curator insight, April 9, 9:18 PM

Greta quote in the cartoon. "nobody hates a listener"

Jerry Busone's curator insight, April 9, 9:19 PM

Great caption in cartoon "Nobody hates a listener"

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You Will Absolutely Love This 20-Minute, Life-Improving Daily Habit

You Will Absolutely Love This 20-Minute, Life-Improving Daily Habit | Serving and Leadership | Scoop.it
You could spend hours reading advice on how to improve your diet or become more organized. But maybe you'd be better off using that time to take a nap in the afternoon.

Via Barb Jemmott
donhornsby's insight:

One of my recent life changes is a focus on getting enough sleep. In the past, I have tended to be one who would burn the candle at both ends. 

 

This is an interesting idea....

 

(Quote): Of all the advice you get about how to improve your life, does this sound like the one thing you'd be very happy to add to your daily routine?

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Angie Mc's curator insight, April 2, 11:38 PM

Nap!

Heidi Babcock's curator insight, April 3, 11:12 AM

Yes, It's becoming a theme with me...

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10 Genuine Ways Anyone Can Be Exceptionally Charming

10 Genuine Ways Anyone Can Be Exceptionally Charming | Serving and Leadership | Scoop.it
Heartfelt. Sincere. Honest. And incredibly powerful.
donhornsby's insight:

An excellent article on the key actions anyone can take in interacting with and leading others.

 

(KEY QUOTE) Charming people treat everyone the same way: as deserving of respect and kindness.

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The Art of Corporate Endurance

The Art of Corporate Endurance | Serving and Leadership | Scoop.it

From a young age we are taught to be fast.

 

As kids, we are rewarded for being the athlete with the greatest speed. At university, we are examined under time pressure. And in business life, CEOs incentivize and promote those senior executives who can get new ideas to market more quickly than competitors.

 

But what if speed is the wrong measure for success?

 

What if, instead of being fast, what matters is endurance – the ability to sustain competitive advantage longer and more dominantly than others?


Via Kenneth Mikkelsen
donhornsby's insight:

(KEY QUOTE) When we slow down and think about what it means to be successful, endurance may be a more prized possession than raw speed alone. Consider what it takes to be big in 100 years, not just 100 days.

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It takes courage to say NO to cynicism, resignation and suffering!

It takes courage to say NO to cynicism, resignation and suffering! | Serving and Leadership | Scoop.it
The true heroes in any organization are those who have the courage to say NO to cynicism, resignation and suffering.
donhornsby's insight:

(From the article): But, the moral of this story is not all bad. Even though I do see too many people at all levels of so many organizations that fit the bill I have described above, I also meet many really brave, committed and powerful leaders, managers and employees in all organizations. People who have taken a bold stand and not buying into the cynicism, resignation, negativism and suffering that surround them. People who have made a decision to always fully express themselves and communicate authentically and effectively at all times. People who will never become victims and always stay true to themselves by making a difference in everything they do.

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6 Needs to Thrive at Work

6 Needs to Thrive at Work | Serving and Leadership | Scoop.it
Are you performing at the top of your game at work?  Consider these six universal human needs and how each is being met, or not, in your job.
donhornsby's insight:

Are you performing at the top of your game at work? Or are you struggling, losing interest, or so stressed that you’d just like to walk away? 

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Leadership: Disappointed To The Core

Leadership: Disappointed To The Core | Serving and Leadership | Scoop.it

If you meet a leader who’s a loner, who doesn't communicate, who’s not engaged, who seems removed and not trusting, it’s probably not because they enjoy solitude or disengagement. It’s far more likely that they have been disappointed. 


Via Kevin Watson
donhornsby's insight:

Those of us, who have experienced disappointment need to be reminded that in this corridor we have doors to the left and to the right. These are the doors made for our choosing.

 

And as leaders, we must choose to:...

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Leadership: Dealing With Wicked Problems

The Mudd Partnership Presents: Leadership: Dealing With Wicked Problems Read more at www.themuddpartnership.com ([SLIDESHARE] Dealing With Wicked Problems #wickedproblems #honoringemergence#organisationaldevelopment

Via F. Thunus
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Philippe Vallat's curator insight, April 13, 7:01 AM

Simply and well done: a good, understable overview of dealing with wicked problems / complexity / uncertainty

Miklos Szilagyi's curator insight, April 14, 7:43 AM

"Think total, act piecemeal..." Like in the PDCA process cycles... what problems are wicked? Page through this presentation...:-))) which are so complex and multifaceted you cannot see it through in one shot... (OK, it's a bit even more complicated...)... what I like also that you should be careful not to use generalised solution managerial methods to everything... the people are different, the situations are different... so, think before act and think in different approaches, in different models...

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Great Leadership: 17 Ways to Teach Managers how to Coach

Great Leadership: 17 Ways to Teach Managers how to Coach | Serving and Leadership | Scoop.it

Wouldn't it be great if we could teach managers how to coach? What one book, website, or other resource would you recommend to a busy yet motivated manager who wants to learn how to be a better coach?

donhornsby's insight:

The following is a collection of their responses. Bookmark it, print it, and share it with others. Pick one resource that you didn’t know about and review it yourself. We can all learn something new when it comes to the art and science of coaching.

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Jerry Busone's curator insight, April 12, 8:39 AM

great list of books on mentoring , coaching etc...

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Want a Better Answer? Ask a Better Question

Want a Better Answer? Ask a Better Question | Serving and Leadership | Scoop.it

What’s the question that’s creating your future and animating your company, your work, perhaps even your life?

donhornsby's insight:

(From the article): Whether you’re leading a team, a startup, or a public company, your primary occupation must be to discover the future. That’s where value is created. A compelling and even subversive question is an effective tool for navigating uncharted terrain. In this article for the HBR Blog Network, Polly Labarre asserts, “the more disruptive the questions, the greater the chance [that your] organization will create the future, rather than be conquered by it.” Because the future is always unfolding, the imperative to lead with questions rather than answers remains.

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How to Manage Talented People by Not Bossing Them Around

How to Manage Talented People by Not Bossing Them Around | Serving and Leadership | Scoop.it
Getting rid of managers may seem like just another tech trend, but much of the skepticism around going “bossless” or flat is due to misleading terminology.

Via Richard Andrews
donhornsby's insight:

(From the article): Your company doesn’t have to get rid of managers or implement some formal system to adopt practices that will help your employees flourish. You do, however, have to build a foundation of trust and set up ways to guide and enable your employees to be collaborative, peer-managing leaders.

 

Moving towards bosslessness, as with these three approaches, is a process of figuring out a better way for great employees to thrive and develop great companies.

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How Introverts Can Be Great Leaders

How Introverts Can Be Great Leaders | Serving and Leadership | Scoop.it
Are introverts great leaders? Jacob Shriar argues that introverts can use unique abilities to help them exceed.

Via Kevin Watson
donhornsby's insight:

(From the article): What I’ve learned recently is that you don’t need to be an extrovert to be good in a leadership role. In fact, there are a lot of qualities about introverts that make them great leaders.

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17 Things Extraordinary People Do Every Day

17 Things Extraordinary People Do Every Day | Serving and Leadership | Scoop.it
Want to achieve extraordinary goals? Take these easy, proven steps every day.
donhornsby's insight:

(From the article): No matter that you do, you will leave a legacy. The question is whether you'll be remembered for something positive or something negative. So, keep in mind during all interactions, that this might be someone's lasting impression of you. 

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4 Critical Traits of Great Leaders

4 Critical Traits of Great Leaders | Serving and Leadership | Scoop.it

Leaders show positive energy and optimism, showering their people with a can-do attitude.


Via John Michel, Wise Leader™, Aki Puustinen, Jean-Philippe D'HALLUIN
donhornsby's insight:

Most significant things at work and in life require work, study and most important, practice. Leadership is no different. Understand that no one is born a leader. Rather, they decide to mold themselves into one.

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Jamais Biedermann's curator insight, April 1, 2:32 PM

No one is born a leader. Rather, they decide to mold themselves into one.

Linda Alexander's curator insight, April 2, 9:42 AM

You really have to love your work to display the positive energy a leader needs to motivate and instill that passion in others...

María Dolores Díaz Noguera's curator insight, April 2, 1:11 PM

4 Critical Traits of Great Leaders- Entrepreneur

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8 Psychological Benefits of Being Humble

8 Psychological Benefits of Being Humble | Serving and Leadership | Scoop.it

The poet Tennyson once said that humility is, “the highest virtue, the mother of them all.”

 

Yet society celebrates over-confidence, entitlement and a perpetual focus on the self.

 

People are increasingly competitive, attention-seeking, narcissistic, obsessed with their appearance and entitled.

 

A new study, though, underlines eight ways in which being humble can help us improve our lives (Kesebir, 2014).


Via Anne Leong, David Hain
donhornsby's insight:

(KEY QUOTE): Humble people may have better relationships because they accept other people for who they are.

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David Hain's curator insight, April 3, 2:28 AM

Why is humility a source of counter-intuitive power? Research findings here.

Gary Bamford's curator insight, April 3, 3:18 AM

Kind of works at the business level too!

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Reveal Yourself And Others Will Follow - Authentic Leadership

Reveal Yourself And Others Will Follow - Authentic Leadership | Serving and Leadership | Scoop.it
Reveal Yourself And Others Will Follow - Authentic Leadership
Forbes
Jennifer Petrigliere: So, traditionally in leadership studies, we tend to focus on styles or actions of leaders, which of course are important.

Via Eric Vanetti, Wise Leader™, Aki Puustinen
donhornsby's insight:

This is an interesting interview and video on authenticity in leadership.

 

(KEY QUOTE)  So, traditionally in leadership studies, we tend to focus on styles or actions of leaders, which of course are important. But I think the way research is going, and what we are really uncovering now, is almost as important is the identity of the leader. Because of course if we think of leadership, the counter is followership, and how do we invoke followership? It is often invoked when people see in the leader a piece of themselves. So it is not just about influence and providing a vision, it is about representation. So does this person represent me as an individual? If I feel that they do, they have shared concerns, I am much more likely to follow them and to, if you like, give them leadership or an authority in the group.

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Want to Improve Your Organization – Start by Knowing What You are Doing

Want to Improve Your Organization – Start by Knowing What You are Doing | Serving and Leadership | Scoop.it

If you expect to make any progress on your organization’s improvement journey, everyone has to agree on the starting point—including, and especially, leaders.

donhornsby's insight:

The critical thing to keep in mind is: If you expect to make any progress on your organization’s improvement journey, everyone has to agree on the starting point—including, and especially, leaders.

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