That is the softer side of leadership, which if unheeded will become a leader’s blind spot. Being a leader, being a CEO, is not just a position; it is a privilege and a responsibility. The lessons learned from the leadership journey are numerous. I am continually reminded that I’m not simply a messenger of our strategy. My job is to be the message—not only in words, but in demeanor, mannerisms, decisions, and actions.
It is the nuances of leadership that make the difference—the soft side, which just may be the hardest part of all.