Talking about differences of opinion or offenses doesn't need to be as difficult as we make it. When you know how to have these conversations, you don't have to fear them. And your relationships can be even better after having them.
When we're caught off-guard, we're more likely to fall back into old, ineffective habits like the combat mentality. If you're not the one initiating the tough conversation, or if a problem erupts out of nowhere, stick to these basics: keep your content clear, keep your tone neutral, and keep your phrasing temperate. When disagreements flare, you'll be more likely to navigate to a productive outcome – and emerge with your reputation intact.
Via Gina Stepp