Easy and catchy methodology for reliably and efficiently rendering each and every triggered service explicitly to the triggering service consumer in the service quality bindingly committed to the service customer.
This lecture has been given in the course of the 9th Russian IT Management Forum on May 24th, 2012 in Moscow. Agenda: - Servicialisation – Coining, Deducing &
Paul G. Huppertz / Пол Г. Хуппертц's insight:
The CIO is always challenged with changed demands and requirements of the business units and the executive management. For satisfying these and for supporting the business units more efficiently, the CIO must evolve into the CSO (Chief Service Officer). In parallel, he must evovle the IT department into the ICTility service provider of the enterprise. This organisational unit is accountable for istantaneously effectuating & reliably rendering each & every explicitliy triggered ICTility service (= ICT-system based utility service) explicitly to the triggering service consumer so that the latter can execute his upcoming business activity and create business value in so doing. This necessitates complementing the ITIL-based "Plan - Build - Run ICT systems" with "Compose - Commit - Conduct ICTility Service Providing". In other words: The organisational unit must be(come) the composer and the conductor of service providing.
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