A l'heure où les services marketing disposent de tous les outils pour personnaliser davantage la relation avec les consommateurs, force est de constater que ces derniers se montrent de plus en plus...
Chafik Yahou's insight:
Malgré leurs outils et les efforts incontestables qu’elles déploient en matière de gestion de la relation client, les marques n’investissent que trop rarement le champ de « l’intelligence relationnelle »
Steve Jobs liked to say that it’s not enough to kill bad ideas, you have to kill good ones too.
Marketing strategy is particularly difficult because the rules have changed. A generation ago, brands mostly strove to create buzz and “drive awareness,” now they need to build compelling experiences that keep consumers engaged.
However, the old tasks have not gone away. We still need to run TV ads and in-store promotions, man conference booths and hand out brochures, but now on top of that we have a whole new world of algorithms, apps and devices to master. To meet the new challenges, we need a new strategic approach, a new mindset and new organizations.
The above chart shows the three core brand objectives aligned with six tactical strategies. Mere platitudes and a “one size fits all” approach will not do, so once we’ve identified a particular area of need, we want to focus on building an approach designed for that specific task, rather than chasing the latest fad.
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