serviceleadership
Follow
Find
115 views | +0 today
 
Rescooped by Ernest Collett from Startup Revolution
onto serviceleadership
Scoop.it!

Are You An Entrepreneur? Do You Have What It Takes?

Are You An Entrepreneur? Do You Have What It Takes? | serviceleadership | Scoop.it
Over the past few years I have watched so many people in my entrepreneurial network walk away from their business and return to full time employment. Why? No doubt the economy is tough and in tough...

Via harish magan, Martin (Marty) Smith
Ernest Collett's insight:

You have to be very tough and resilient when there is no salary cheque at the end of the month!

more...
Tiffany Crosby's curator insight, February 26, 2014 8:38 AM

I hope this post will minister to you the same way it has to me. Being an entrepreneur is tough. There are many times that you may want to throw in the towel but remember why you're doing what you are doing.

David Bembry's curator insight, February 26, 2014 11:15 AM

I simply like to say that "I'm too stupid to quit!" I've operated with no cheering section or other support for over 15 years while I raise kids alone. I do what I do because I'm compelled to do it and don't see anything as a failure. Afterall, nothing is promised in life. Not even life itself. It's all about the adventure and just going for it. That alone keeps me content. Your best is all you've got in this life. Sometimes it'll be enough, other times it won't. It's just life. No worries!

Tagmotion's curator insight, February 26, 2014 8:52 PM

Terrific article that mentions the importance of being 'in flow' with whatever you're doing in your entrepreneurial venture. And provides a link to a test you can do to find out what that is.

Your new post is loading...
Your new post is loading...
Rescooped by Ernest Collett from GBJ Aviation and Insurance News
Scoop.it!

Second pulse marked in hunt for MH370

Second pulse marked in hunt for MH370 | serviceleadership | Scoop.it

Via GBJ Ltd.
Ernest Collett's insight:

At Last?

more...
No comment yet.
Rescooped by Ernest Collett from Business Improvement
Scoop.it!

How to Know Them Better Before You Employ Them


Via Daniel Watson
Ernest Collett's insight:

- Hire Attitude 

- Train Skills (Competence)

Works Best in the Service Industry.

more...
Daniel Watson's curator insight, April 1, 2014 6:29 PM


Hiring mistakes can be very costly for business owners, yet businesses continue to hire the wrong people over and over again, despite the fact that there are ways to reduce the number of bad hires made in staffing a business.


Apart from making hasty decisions without due consideration of process and role requirements, the main cause of bad hires is not learning enough from the applicants during the interview process, resulting in the hiring of individuals who are wrong for the role itself and/or are a bad fit for the business culture that prevails.


This excellent Slideshare presentation, suggests employers need to get a good handle on applicants personalities and life values to be able to make better hires, and it offers a framework in which business owners can operate to achieve this end.

Kumar's curator insight, April 1, 2014 9:17 PM

Good one.

Rescooped by Ernest Collett from It's Your Business
Scoop.it!

101 Kickass Startup Quotes

101 Kickass Startup Quotes | serviceleadership | Scoop.it
We’ve compiled 101 kickass quotes for entrepreneurs. Remember when starting your own company, it’s not a sprint, it’s a marathon!

Via The Fish Firm
Ernest Collett's insight:

Only 101 things to do!!

more...
Stéphane Crémier's curator insight, March 28, 2014 11:12 AM

Drôle et tellement vrai !

Jeremy Barton's curator insight, March 31, 2014 5:19 AM

Some great thoughts and tips to think about.

Rescooped by Ernest Collett from Business Improvement
Scoop.it!

5 Quick Tips For Improving Customer Service

5 Quick Tips For Improving Customer Service | serviceleadership | Scoop.it

Via Daniel Watson
more...
Kimberley Vico's curator insight, March 19, 2014 2:12 PM

A fine approach to your guests in business...

Ellen Naylor's curator insight, March 22, 2014 1:11 PM

These are short and sweet. I have learned that customer service is often overlooked these days from numerous win loss interviews, and it's so easy to do!

Marlon Saville, CAP's curator insight, August 18, 2014 12:10 PM

We ALL provide customer service.  Whether you are a mail clerk, admin, manager, or CEO your success depends on another.

 

Here are some tips you should know and if you don't - learn NOW!

Rescooped by Ernest Collett from Startup Revolution
Scoop.it!

"Stick 'em Up, " Gates To Warren Buffet As He Shares Startup Tips via @HaikuDeck

"Stick 'em Up, " Gates To Warren Buffet As He Shares Startup Tips via @HaikuDeck | serviceleadership | Scoop.it

Buffet's Startup Tips Are so important I created a @HaikuDeck for his tips and for implied startup tips such as:

* Multiple Money - don't depend on one income source.

* Spending - buying things you don't need means selling stuff you do...eventually.

* Savings - Save then spend not the other way around.

* Investment - Never put all eggs in one basket no matter how beautiful the egg.
* Honesty - Honesty and character and lack of it are expensive and amplifed by money so don't expect from "cheap people".  

http://www.haikudeck.com/p/94SRtkQRzX/warren-buffet-startup-tips  ;


Via Martin (Marty) Smith
more...
Martin (Marty) Smith's curator insight, March 12, 2014 2:19 PM

Thought this was a good Scoop to reprise given Buffet's offer to pay $1B for a perfect NCAA Tourney Bracket. Talk about how to get millions in free PR (lol). As if Warren needs "free" anything :). Smart money always makes MORE money. 

Angela Heath's curator insight, March 13, 2014 10:13 PM

Time tested results from the masters.

Tyler Richendollar's curator insight, March 18, 2014 9:24 AM

Simple ways to think about what your business should do when first getting off the ground.  The ideas make sense when you read them out loud, but are often missed.

Rescooped by Ernest Collett from Business Improvement
Scoop.it!

4 Leadership Tips to Ensure Team Success

4 Leadership Tips to Ensure Team Success | serviceleadership | Scoop.it

Via Daniel Watson
more...
Daniel Watson's curator insight, February 18, 2014 6:50 PM


Small businesses may only have small teams with wide responsibilities shared between few, but for any small or large team to be truly successful, the right leadership must be provided from the beginning.


Considering that a healthy portion of business success depends on the drive of team members to perform, attending to employees needs and concerns, should be a paramount activity for a business owner.


This excellent article, suggests that to successfully lead teams business owners need to display four traits, and it identifies and discusses each necessary trait in detail.

rodrick rajive lal's curator insight, February 20, 2014 4:53 AM

So then, the more the charisma, the more successful the leader, that is of course after ensuring that your jeweler doe

Rescooped by Ernest Collett from Business Improvement
Scoop.it!

Tips for Improving Business and Personal Communication Skills

Tips for Improving Business and Personal Communication Skills | serviceleadership | Scoop.it

Via Daniel Watson
more...
Sherry Ji's curator insight, February 9, 2014 8:19 AM

useful

Progressive training's curator insight, February 21, 2014 12:14 PM

Tips for Improving Business and Personal Communication Skills

#Communication Skills

KG Mozumder's curator insight, February 22, 2014 7:49 AM
Communication Skills are a very important thing that growing your business effectively.
Rescooped by Ernest Collett from Business Improvement
Scoop.it!

The A-Z of Great Customer Service

The A-Z of Great Customer Service | serviceleadership | Scoop.it

 

 


Via Daniel Watson
more...
Daniel Watson's curator insight, January 30, 2014 6:45 PM


Far too many business owners have little idea how much poor customer service is costing their business, and these owners really need to be more pro-active in educating their staff, especially in respect to the right actions to ensure the customer experience is always positive.


Viewed from a business perspective poor service comes with a high price, as loss of sales and reputational impact of the wrong kind, are but two of the consequences of not adequately managing the quality of the customer service being provided.


This excellent article, suggests that the relationship between your business and its customers is fragile at best, and it provides an A-Z primer to use in educating your staff as to what customer service should look like in your business.

Jeremy Barton's curator insight, January 31, 2014 1:16 AM

How many businesses do you deal with that clearly do not make an effort to teach their staff about customer service?

Carmen Saunders's curator insight, February 1, 2014 11:46 PM

What makes great customer service? Listen more, talk less! And that's just my two cents!

Rescooped by Ernest Collett from Startup Revolution
Scoop.it!

Startup & Life Tips From Warren Buffet

Startup & Life Tips From Warren Buffet | serviceleadership | Scoop.it

There are reasons other than sheer brillance Warren Buffet has way more money than most. He lives by a strict code and these tips share some of that code. Great #startup and life tips. 

My favorites are learning to spend only AFTER saving (hard lesson that one) and the tip about honesty being expensive so don't expect it from "cheap people". I suspect Warren means "cheap" in much more than the monetary sense.  


Via Martin (Marty) Smith
more...
Sieg Holle's curator insight, January 25, 2014 4:01 PM

Works for the free spendng government nanny groups as well- particularly on expectations

Jeremy Barton's curator insight, January 30, 2014 8:57 AM

Simple and obvious. I guess that is why Warren Buffet has got what he has got.

With Causes Charities's curator insight, November 17, 2014 3:19 PM

If you own jewelry and have no use for it, you can donate to charity and enjoy a fair market tax deduction. Jewelry donations range from broken gold necklaces and jewelry missing gemstones to very rare and hard to come by fine or estate jewelry. You will receive the absolute maximum tax deduction for your generous jewelry donation. http://www.collectibleswithcauses.org/

Rescooped by Ernest Collett from The Internal Consultant - Airlines & Aviation
Scoop.it!

Airline Ratings

Airline Ratings | serviceleadership | Scoop.it
Airlineratings.com provides an A-Z on the global aviation industry including a world class rating system, safety ratings, crash investigations, videos and facts/statistics from our very own team of first-rate international editors and experts.

Via Vimal Rai
more...
Vimal Rai's curator insight, January 20, 2014 12:52 AM

Check for your favourite airline! Kudos to the winners.

Rescooped by Ernest Collett from GBJ Aviation and Insurance News
Scoop.it!

Business - Boeing, Flydubai confirm $8.8 billion order

Business - Boeing, Flydubai confirm $8.8 billion order | serviceleadership | Scoop.it
Boeing and flydubai on Tuesday announced a firm order for 75 Boeing 737 MAX 8s and 11 Next-Generation 737-800s, totaling $8.8 billion at list prices.

Via GBJ Ltd.
more...
No comment yet.
Rescooped by Ernest Collett from LeadershipABC
Scoop.it!

Simon Sinek: How Extraordinary Leaders Evolve

Simon Sinek: How Extraordinary Leaders Evolve | serviceleadership | Scoop.it

Leadership writer and top TED speaker Simon Sinek explains how great leaders create a circle of safety for their teams.


Via Kenneth Mikkelsen
more...
Patricia D. Sadar - Leadership Strength Coach's curator insight, August 2, 2013 8:54 AM

Great video!

Tom Hood's curator insight, August 2, 2013 9:58 AM

Sinek does it again - from the "golden circle" of "why" to the "circle of safety" for making an extraordinary organziation that can execute your why.

 

The circle of safety is about engagement, empowerment, and protection of your team. Do you just protect the senior team in your organziation or do all of your people feel safe and able to make decisions?

 

Another inspirational talk from Simon Sinek. Worth a reaad and watch.

Patricia D. Sadar - Leadership Strength Coach's comment, August 3, 2013 10:17 PM
Thank you Tom!!!
Rescooped by Ernest Collett from GBJ Aviation and Insurance News
Scoop.it!

Lufthansa plane diverted after passenger threatens flight crew with razor blade

Lufthansa plane diverted after passenger threatens flight crew with razor blade | serviceleadership | Scoop.it
BERLIN — Police say a Lufthansa plane was diverted after a passenger being deported from Germany threatened the cabin crew with a broken razor blade

Via GBJ Ltd.
more...
No comment yet.
Rescooped by Ernest Collett from Aviation & Airliners
Scoop.it!

Airline: Style at 30,000 Feet | Yatzer

Airline: Style at 30,000 Feet | Yatzer | serviceleadership | Scoop.it
From the luxurious ‘flying boats’ of the 1930’s to today’s sleek and crowded jet planes, Keith Lovegrove’s book ‘Airline: Style at 30,000 Feet’ gives an insightful overview of almost a century of airline design and its surrounding culture.

Via Pol Bacquet
Ernest Collett's insight:

Not Bad and No Need For In-flight Movies!

more...
Victor Nganguem's curator insight, March 30, 2014 1:15 PM

j'aime ça

Cool Invent's curator insight, April 5, 2014 1:31 PM

When we cared about style

Rescooped by Ernest Collett from Business Improvement
Scoop.it!

The No. 1 Time Management Mistake

The No. 1 Time Management Mistake | serviceleadership | Scoop.it

Via Daniel Watson
Ernest Collett's insight:

What a precious gift.

more...
Alain Theriault MBA's curator insight, March 25, 2014 11:49 AM

A simple new way to approach wasted time in multitasking

Paul Dixon's curator insight, March 25, 2014 1:16 PM

If you are a list builder, you need to read this.

I am and i have read it. Warren Buffet your the man.

Day Ashton's curator insight, March 26, 2014 4:08 PM

In a world of  infomation overload and so much demanding  our time and attention, it is worth taking a few minutes to review this content. Get focus back and achieve your goals.

Rescooped by Ernest Collett from E-Learning and Online Teaching
Scoop.it!

Hiring Managers Rank Best and Worst Words to Use in a Resume

Hiring Managers Rank Best and Worst Words to Use in a Resume | serviceleadership | Scoop.it

CHICAGO, March 13, 2014 /PRNewswire/ -- One in six (17 percent) hiring managers spend 30 seconds or less, on average, reviewing resumes, according to a new CareerBuilder survey. A majority (68 percent) spend less than two minutes. With so little time to capture interest, even a candidate's word choice can make a difference. The nationwide sample of employers identified which commonly-used resume terms are overused or cliche and which are strong additions.


Via Dennis T OConnor
more...
Dennis T OConnor's curator insight, March 14, 2014 3:22 PM

How do you react to the top 5?


The following terms are resume turn-offs as selected by respondents:

   1. Best of breed: 38 percent
 
   2. Go-getter: 27 percent
 
   3. Think outside of the box: 26 percent
 
   4. Synergy: 22 percent
 
   5. Go-to person: 22 percent

Lisa Jones's comment, March 15, 2014 10:09 AM
Being a resume writer, I couldn't agree more. Catching up with those words is multitasking. However, people who write the job posting may be someone other than the hiring manager. if they put these words as priorities in the job posting the applicant must use them in the resume or it decreases their odds of being pulled by applicant tracking systems. Talk about a "Catch-22!"
MFaculty's curator insight, March 15, 2014 1:33 PM

For anyone looking to take their resume to the next level, here are some vocabulary pit-falls to avoid, and insights to include.

Rescooped by Ernest Collett from Startup Revolution
Scoop.it!

Are You An Entrepreneur? Do You Have What It Takes?

Are You An Entrepreneur? Do You Have What It Takes? | serviceleadership | Scoop.it
Over the past few years I have watched so many people in my entrepreneurial network walk away from their business and return to full time employment. Why? No doubt the economy is tough and in tough...

Via harish magan, Martin (Marty) Smith
Ernest Collett's insight:

You have to be very tough and resilient when there is no salary cheque at the end of the month!

more...
Tiffany Crosby's curator insight, February 26, 2014 8:38 AM

I hope this post will minister to you the same way it has to me. Being an entrepreneur is tough. There are many times that you may want to throw in the towel but remember why you're doing what you are doing.

David Bembry's curator insight, February 26, 2014 11:15 AM

I simply like to say that "I'm too stupid to quit!" I've operated with no cheering section or other support for over 15 years while I raise kids alone. I do what I do because I'm compelled to do it and don't see anything as a failure. Afterall, nothing is promised in life. Not even life itself. It's all about the adventure and just going for it. That alone keeps me content. Your best is all you've got in this life. Sometimes it'll be enough, other times it won't. It's just life. No worries!

Tagmotion's curator insight, February 26, 2014 8:52 PM

Terrific article that mentions the importance of being 'in flow' with whatever you're doing in your entrepreneurial venture. And provides a link to a test you can do to find out what that is.

Rescooped by Ernest Collett from Startup Revolution
Scoop.it!

6 Startup Tips From The Lean Startup By Eric Ries

6 Startup Tips From The Lean Startup By Eric Ries | serviceleadership | Scoop.it

The Lean Startup
Every entrepreneur and wannabe entrepreneur should read Eric Ries' The Lean Startup. Here are 6 Tips from the book:

* Build an "Innovation Factory" Using Lean Startup techniques.

* Validated Learning most important "product" in any startup.
* Find what assumptions are BRILLIANT & which ones are CRAZY.
* Create a testing & experimentation culture & experiment based on vision, core values and feedback.

* You don't know what "quality" is yet, so go early, ugly and fast and refine from feedback.

* Get Out of the Building meaning get your ideas in front of real customers as soon as possible. 

Highly recommend The Lean Startup and not JUST for startups. Great book for intrepreneurs, people trying to innovate within Fortune 1,000 companies, too.  


Via Martin (Marty) Smith
more...
Marshall Van Fleet's curator insight, February 15, 2014 7:51 AM

I am recommend taking the advice from this book if you are planning strategy for a new entrepreneurial start-up or if you want to reinvent your current entrepreneurial venture... 

Brett.Ashley.Crawford's curator insight, February 15, 2014 10:43 AM

Excellent for all nimble businesses (or those who would like to be).

Rescooped by Ernest Collett from Startup Revolution
Scoop.it!

Creativity More Valuable Than Passion for Startup Entrepreneurs

Creativity More Valuable Than Passion for Startup Entrepreneurs | serviceleadership | Scoop.it
What is the most important quality of an entrepreneur?

Via Kamal Bennani, Hannah Kramer, Martin (Marty) Smith
Ernest Collett's insight:

What do you think?

more...
Agnipravo Sengupta's comment, January 27, 2014 11:54 PM
Great find, Marty....
CAP Brand Marketing's curator insight, January 29, 2014 4:26 PM

Creativity is the ultimate trump card for Entrepreneurs. 

Rescooped by Ernest Collett from Digital Presentations in Education
Scoop.it!

Presentation Slide Design - Stop Animations Spoiling Your Presentation

Presentation Slide Design - Stop Animations Spoiling Your Presentation | serviceleadership | Scoop.it

PowerPoint, Keynote, and Skyrocket can create some great visual aids.  Sadly, many presenters have never been taught the principles of presentation slide design.


Via Baiba Svenca
more...
PIRatE Lab's curator insight, February 1, 2014 1:08 PM

Generally, the best answer is NO ANIMATIONS.  And almost never any of the sound effects.  More on this on Monday...

Ali Anani's curator insight, February 2, 2014 12:12 AM

The pyramid of designing slides for presentations

Don Karp's curator insight, February 10, 2014 11:52 PM

Useful tips on animation plus a link for "how to" with PowerPoint.

Rescooped by Ernest Collett from Aviation & Airliners
Scoop.it!

Accident: Delta B763 at Buenos Aires on Jan 21st 2014, turbulence rips off slat

Accident: Delta B763 at Buenos Aires on Jan 21st 2014, turbulence rips off slat | serviceleadership | Scoop.it

A Delta Airlines Boeing 767-300, registration N191DN performing flight DL-101 (dep Jan 20th) from Atlanta,GA (USA) to Buenos Aires Ezeiza,BA (Argentina), was on approach to Buenos Aires when the aircraft encountered severe turbulence prompting the crew to initiate a go around at about 4500 feet MSL. A slat departed the aircraft's right hand wing. The crew diverted to Montevideo (Uruguay) for a safe landing on runway 06 about 30 minutes later.


Via Pol Bacquet
more...
No comment yet.
Rescooped by Ernest Collett from Digital Presentations in Education
Scoop.it!

Presenters Checklist for Success

Presenter's Checklist for Success! Wether you are a new speaker or a seasoned one, these 12 Items is a must to check off before your next presentation. Created by Camille Wong.


Via Baiba Svenca
more...
Cynthia Kivland's curator insight, January 23, 2014 11:20 AM

Engaging audiences requires an emotional connection.  Sharing this slideshare with some presentation tips.

Donna Hudson's curator insight, January 24, 2014 7:23 PM

Great Ideas!

 

Judih Weinstein Haggai's curator insight, January 26, 2014 12:11 AM

love this presentation. Look at it! what great visuals

Rescooped by Ernest Collett from LeadershipABC
Scoop.it!

Are There Too Many Managers?

Are There Too Many Managers? | serviceleadership | Scoop.it

Once upon a time there were only workers and owners, but then the age of the manager dawned. There are five million managers in the UK today, 10 times as many as there were 100 years ago. Why this the obsession with management? 


Via Kenneth Mikkelsen
more...
Kenneth Mikkelsen's curator insight, July 31, 2013 6:04 AM

Lucy writes like a dream. I highly recommend you follow her columns on management and working life in The Financial Times here: http://www.ft.com/intl/comment/lucy-kellaway

Gregory Simoes's curator insight, July 31, 2013 9:30 AM

An application of the Peter principle ....