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Great Brands Are About Fusing Product And Service. How Do You Do It?

Great Brands Are About Fusing Product And Service. How Do You Do It? | ServiceDesign | Scoop.it
For the past 40 years, futurists, economists, and media mavens have debated which business strategies are best suited for the networked, postindustrial era.
Lucia Turco's insight:

 a product is an experience that occurs in the moment. A service is a relationship that extends over time and across platforms and mediums.

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Customer experience, user experience, usability & design from Webcredible

Customer experience, user experience, usability & design from Webcredible | ServiceDesign | Scoop.it
Customer experience agency & user experience design consultancy, creating the best in end-to-end customer experience strategy, research & design
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User experience strategy, UX strategy | Foolproof

User experience strategy, UX strategy | Foolproof | ServiceDesign | Scoop.it
User experience strategy: what is it, why do we need it and how do you go about creating a UX strategy?
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About IDEO | IDEO

About IDEO | IDEO | ServiceDesign | Scoop.it
IDEO is an innovation and design firm that uses a human-centered, design-based approach to help organizations in the business, government, education, healthcare, and social sectors innovate and grow.
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Choosenick! » Service design is Dead. The New Product is Alive.

Choosenick! » Service design is Dead. The New Product is Alive. | ServiceDesign | Scoop.it
Notes and observations on service design, as well as other interesting things and thinking. By Nick Marsh.
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Smart Accessories for Smart Phones

Timothy Morey of frog's Innovation Strategy Group shares how "smart accessories" are disrupting markets and reshaping our understanding of the world. For more…
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Service Design and User Experience: Same or Different?

Oliver King, Co-founder and Director of Engine, talks on "Service Design and User Experience: Same or Different?
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Fjord

Fjord | ServiceDesign | Scoop.it
Fjord is a service design consultancy. We create useful, effective, and desirable digital services that people love.
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Welcome To The New Self-Service Economy

Welcome To The New Self-Service Economy | ServiceDesign | Scoop.it
On a hot summer afternoon, a young family is out in a farm field, picking strawberries and placing them carefully onto flats.
Lucia Turco's insight:

customers are getting closer to the services one provided by companies

convenience and expertise are loosing ground to experiences that the customer can control 

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User-Centred Design or User Centered Design, User-Centred Design Consultancy | Foolproof

User-Centred Design or User Centered Design, User-Centred Design Consultancy | Foolproof | ServiceDesign | Scoop.it
User-centred design balances customer needs with business requirements and mitigates many of the risks associated with digital projects. Read more
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User Experience, UX, Experience Design & User Research | Foolproof

User Experience, UX, Experience Design & User Research | Foolproof | ServiceDesign | Scoop.it
User experience (UX): Our experience design services can help you improve your sales online. Get in touch with one of our user research experts today.
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IDEO | A Design and Innovation Consulting Firm

IDEO | A Design and Innovation Consulting Firm | ServiceDesign | Scoop.it
IDEO is an innovation and design firm that uses a human-centered, design-based approach to help organizations in the business, government, education, healthcare, and social sectors innovate and grow.
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Infographic: The Intricate Anatomy Of UX Design

Infographic: The Intricate Anatomy Of UX Design | ServiceDesign | Scoop.it
We toss around the term “user experience” (UX) a lot, mostly as a shorthand for something like “where industrial design meets interface design.” But to be perfectly honest, that tendency does this branch of design very little justice.The...
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Mobile Ecosystems Evolving | frog

Mobile Ecosystems Evolving | frog | ServiceDesign | Scoop.it
Mobile technology is more than the sum of the world’s portable electronic devices and the supporting telecommunications infrastructure.
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Lucia Turco's comment, February 7, 2013 8:28 AM
MOBILE ECOSYSTEMS EVOLVING
Mobile technology is more than the sum of the world’s portable electronic devices and the supporting telecommunications infrastructure. Unlike earlier versions of the Internet, the mobile Web is a halo of information that follows us almost everywhere, an increasingly meaningful part of our most minute interactions with the physical world. It is an infinitely complex, dynamic system fed by billions of users and a growing variety of hardware and software programs that generate, transmit, and structure data.
These continuous streams of data are already transforming business on many fronts. How can improved user experience design make the vast trove of data more useful? What role does hardware play in the new digital ecosystems? And as the mobile Web continues to evolve, how will we prefer to interact with it? In this Web series, frog will explore these questions and more. Join us to study the future of mobile technology and its impact on diverse industries from health care to retail to enterprise software.
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Service Design or User Experience Design…What’s the diff?

Service Design or User Experience Design…What’s the diff? | ServiceDesign | Scoop.it
Earlier this year I wrote a blog post about how a lack of service design got under my skin. In the article, I talked about a trip I had to a popular beauty brand's store.
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Service Design Pioneers, how are you? - Design Thinking Network

Service Design Pioneers, how are you? - Design Thinking Network | ServiceDesign | Scoop.it
I am writing this post because I am curious about the status of the early Service Design community, the pioneers of Service Design.
 
Tell me! How are you doin…
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