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Innovation Quotes of the Week – July 21, 2013

Innovation Quotes of the Week – July 21, 2013 | Service Science Management Engineering | Scoop.it
Check out some of our favorite innovation quotes from this past week! Author names will link you to the quoted articles. Continue reading →
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Envisioning the Future of Service

Envisioning the Future of Service | Service Science Management Engineering | Scoop.it
As simulation capabilities improve….For example, this simulation of “Alaskan Way Viaduct – Earthquake Simulation” http://www.youtube.com/watch?v=hos_uIKwC-c And as consensus grows on the grand challenges of social science http://www.nature.com/news/2011/110202/full/470018a.html...
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From a buzzword to the imperative

From a buzzword to the imperative | Service Science Management Engineering | Scoop.it
I keep coming back to the leadership of innovation; we need to move it from the peripheral to a more central one.
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Service Science, Management, and Engineering Education for the ...

Service Science, Management, and Engineering Education for the ... | Service Science Management Engineering | Scoop.it
Service Science, Management And Engineering: A Way of Managing Sociotechnical Systems A Service Logic for Service Science The Service-Dominant Mindset An Integrated Approach to Service Innovation SSME ...
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The long and winding road we travel in the name of innovation

The long and winding road we travel in the name of innovation | Service Science Management Engineering | Scoop.it
Innovation is a long hard and tough journey. Regretfully we do ourselves no favours in not having a common language, a repository of proven techniques and methodologies.
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Teaching Service Innovation

There are four major approaches to teaching service innovation:   1.
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Commonalities and potential synergies between systems engineering and systems science

Commonalities and potential synergies between systems engineering and systems science | Service Science Management Engineering | Scoop.it
Where might systems engineers and systems scientists productively collaborate?  The idea is simple; responses require some deliberation.
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Systems thinking, systems that learn, and learning in service systems

Systems thinking, systems that learn, and learning in service systems | Service Science Management Engineering | Scoop.it
Does systems thinking lead to systems that can learn as they evolve (or devolve)? How does a service system continue to learn about purposes (and objectives and goals) in its wholes and its parts?
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A Platform for Recognizing Service Innovation

A Platform for Recognizing Service Innovation | Service Science Management Engineering | Scoop.it
The technology industry is enamored with technology innovation—as it should be. Technology innovation creates “oohs and aahs” from customers and analysts. But in the technology industry, the fastest growing revenue lines are service related.
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Service Revenue Generation: A New Frontier

Service Revenue Generation: A New Frontier | Service Science Management Engineering | Scoop.it
Late last year, TSIA launched a new services research discipline focused on the practices and metrics associated with service revenue generation.
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A Theory of the Offering, and Changes in Business Strategy in a Neo-Industrial Age

A Theory of the Offering, and Changes in Business Strategy in a Neo-Industrial Age | Service Science Management Engineering | Scoop.it
In the service management literature, a “theory of the offering” is an alternative to a “theory of the firm”.
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Rethinking Systems Thinking: Learning and coevolving with the world

Rethinking Systems Thinking: Learning and coevolving with the world | Service Science Management Engineering | Scoop.it
In a plenary dialectic session, I gave an address — in a position twinned with Rafael Ramirez — at the 56th Annual Meeting of the International Society for the Systems Sciences at San Jose State University.
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The Service 50 Snapshot

The Service 50 Snapshot | Service Science Management Engineering | Scoop.it
The first quarter of this year was rather flat for the fifty technology companies TSIA tracks in the TSIA Service 50. This Thursday I will be reviewing how these companies performed in Q2. Did the bumpy ride continue?
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Service Science, Management and Engineering - working-together.de

Service Science, Management and Engineering - working-together.de | Service Science Management Engineering | Scoop.it
Service Science, Management and Engineering (SSME) is one such approach to properly focusing education and research on services, and to preparing tomorrow's graduates to work in an expanding services economy.
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Global Service Summit (Washington DC Sept 19)

Global Service Summit (Washington DC Sept 19) | Service Science Management Engineering | Scoop.it
Global Services Summit The 2012 Global Services Summit: The New Agenda will be held on Wednesday, September 19, 2012 at the Grand Hyatt Washington in Washington, DC.
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Renaissance comes from combining art and science for innovation

Renaissance comes from combining art and science for innovation | Service Science Management Engineering | Scoop.it
“The art of innovation needs to be broken out of the science that needs to be applied”.
 I wrote this in my last article and I thought some might ask “what the heck does he mean by that?” So I owe an explanation, perhaps partly to myself as well.
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Evolving better service science programs, and overcoming failure patterns

With over 500 service science related programs worldwide, there is a lot of evolving of best practices going on year over year, and there are some common failure patterns that have emerged as well… (1) Students: Students may not recognize the program,...
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Sampling of HBR Articles Cited in the Service Science Literature

76 Harvard Business Review (HBR) articles relevant to the emerging service science literature Three Questions: - What are your top three favorites  from the list below?
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Teaching Service Innovation

There are four major approaches to teaching service innovation:   1.
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TSIA Point of View: Should Cost Pricing

TSIA Point of View: Should Cost Pricing | Service Science Management Engineering | Scoop.it
This week we received an inquiry from one of our members: We are seeing a new approach to negotiation of pricing for some of our services – what is being called “Clean Sheet” or “Should Cost” analysis.
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Records, Runways, and Tech

Records, Runways, and Tech | Service Science Management Engineering | Scoop.it
This week I am in Silicon Valley, hosting the Technology Services World conference. There are over seven hundred professionals representing 200+  technology companies at this gathering.
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An interview on “Service Systems, Natural Systems” and the systems sciences

An interview on “Service Systems, Natural Systems” and the systems sciences | Service Science Management Engineering | Scoop.it
An interview by Performance magazine — with an issue focused on systems in architecture and related disciplines — has now been published.
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So what is “Premium Support” in the world of cloud computing?

So what is “Premium Support” in the world of cloud computing? | Service Science Management Engineering | Scoop.it
Amazon.com has become a substantial player in the world of cloud computing. Amazon (yes, the online book seller) provides cloud offerings to host web services, storage, and computing cycles for companies of all sizes.
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Org Structure in Technology Services

Org Structure in Technology Services | Service Science Management Engineering | Scoop.it
Several years ago, TSIA conducted a survey on how the reporting lines for service organizations were stuctured within product companies. Below is one of the graphs from Service Insight I wrote after we analyzed the data.
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Is that affordance essential? (HSSE)

Is that affordance essential? (HSSE) | Service Science Management Engineering | Scoop.it
For the 1st International Conference on Human Side of Service Innovation, I had been asked  by Kelly Lyons to contribute an article for a session on Frameworks for Service Systems.
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