Service Science, Management And Engineering: A Way of Managing Sociotechnical Systems A Service Logic for Service Science The Service-Dominant Mindset An Integrated Approach to Service Innovation SSME ...
The technology industry is enamored with technology innovation—as it should be. Technology innovation creates “oohs and aahs” from customers and analysts. But in the technology industry, the fastest growing revenue lines are service related.
In a plenary dialectic session, I gave an address — in a position twinned with Rafael Ramirez — at the 56th Annual Meeting of the International Society for the Systems Sciences at San Jose State University.
The first quarter of this year was rather flat for the fifty technology companies TSIA tracks in the TSIA Service 50. This Thursday I will be reviewing how these companies performed in Q2. Did the bumpy ride continue?
Service Science, Management and Engineering (SSME) is one such approach to properly focusing education and research on services, and to preparing tomorrow's graduates to work in an expanding services economy.
“The art of innovation needs to be broken out of the science that needs to be applied”. I wrote this in my last article and I thought some might ask “what the heck does he mean by that?” So I owe an explanation, perhaps partly to myself as well.
With over 500 service science related programs worldwide, there is a lot of evolving of best practices going on year over year, and there are some common failure patterns that have emerged as well… (1) Students: Students may not recognize the program,...
This week we received an inquiry from one of our members: We are seeing a new approach to negotiation of pricing for some of our services – what is being called “Clean Sheet” or “Should Cost” analysis.
Amazon.com has become a substantial player in the world of cloud computing. Amazon (yes, the online book seller) provides cloud offerings to host web services, storage, and computing cycles for companies of all sizes.
Several years ago, TSIA conducted a survey on how the reporting lines for service organizations were stuctured within product companies. Below is one of the graphs from Service Insight I wrote after we analyzed the data.