Lightning talk from UX Lisbon, May 17, 2012... Just like "Science Fiction" and how it inspires, customers, researchers, scientists .. etc. This blog is an open-space for all service researchers and practitioners to narrate their views of future of services in a way that's far from our today's reality. Please feel free to submit your serfi, microserfi or to comment on posted ones. 
So for every dollar U.S. businesses spend improving a service, I'm estimating that they spend somewhere between 8 and 50 dollars advertising it 
It’s a simple, dignified, and elegant solution from Dusseldorf, Germany. It’s from 2008 and it’s a fake bus stop outside of a hospital that ‘catches’ Alzheimer’s patients. I think it is a beautiful testament to design’s ability and innate intent to humanise outcomes, let people be people from understanding and the power of conscious design to facilitate creative solutions to human problems 
A dynamic virtual repository of papers, articles, tools, blog posts, and others resources available to faculty and students from the School of Design Strategies, Parsons the New School for Design, the New School university, and the service design community worldwide. It provides a main entry point through which to access service design contents, gathered from both academia and practice based sources
"Customer Journey Maps" http://t.co/K6Ns1bV
Algorithm has passengers board in a set order, reducing the aisle traffic jam and potentially saving more than $1 billion for the industry. Read this blog post by Tim Hornyak on Crave. 
Mapping Your Internal Touchpoints - Some tips to aoid errors in Customer Journey Mapping ht/ @btemkin #servicedesign 
Hint @flavioludgero
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If you just ran the d.gift crash course, we hope you and your team found it to be a valuable experience, and you’re excited about doing more design thinking... 
A blog for Service 2.0 research project in Service Innovation & Design at Laurea University of Applied Sciences. I envision agile, wiki, open, remixible, crowd-sourced and long-tail future services. 
World trends in service design – institute o...
Service companies can't show customers a tangible product. Since services are intangible, the only way to sell them is by making a promise to perform. 
#servicedesign case: Intercontinental Hotels by Engine Service Design 
Justin McGuirk: Ageing populations and budget cuts mean devising a new social contract.
Titel: Service Design - a conceptualization of an emerging practice Författare: Wetter Edman, Katarina Utgivningsdatum: sep-2011 Universitet: Göteborgs un...
Experts including Elke Löffler explain what public service co-production is, and why it matters. 
Design for Services explores what service design brings to the table and reflects on why the ideas and practices of service design are resonating with today's design community.
A collaboration between Design Research consultancy STBY and Fabian Segelstrom ( Service Design PHD Student in Sweden) regarding ethnography and Service Design. The study Thinking and Doing Ethnography in Service Design outlines the appropriation of ethnographic methods presenting two case studies.
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