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How to improve UX with service design tools

How to improve UX with service design tools | Service Design, User Experience and many more... | Scoop.it
How can we take the principles of design and stretch them to examine the intangible aspects of UX?

Via Mario K. Sakata
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If you are interested about using Service Design tools like Service Blueprint for your IT project, I advice you this article Putting the Customer Back in the Center of SOA with Service Design and User-Centered Design http://publications.hevs.ch/index.php/publications/show/1562

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Service Design, User Experience and many more...
Articles about Service Design, User Experience, usability interaction design,...
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Transforming Customer Experience: From Moments to Journeys

Why do companies need to manage the entire customer experience? New analysis reveals that the entire customer journey - the series of interactions with a brand…

Via Mario K. Sakata
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Breaking Web Design Conventions = Breaking the User Experience

Breaking Web Design Conventions = Breaking the User Experience | Service Design, User Experience and many more... | Scoop.it
Bucknell University caused a stir with its unconventional responsive redesign, but at a high cost to usability, as shown in tests with students and parents.
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Fjord Service Design Academy: A business case for transformative service

Fjord Service Design Academy: A business case for transformative service | Service Design, User Experience and many more... | Scoop.it
Nancy Birkhölzer and Melanie Wendland from Fjord’s Service Design Academy delivered a keynote at the Service Design Conference organized by the German chapter …

Via Mario K. Sakata
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How to Use Persona Empathy Mapping | UX Magazine

How to Use Persona Empathy Mapping | UX Magazine | Service Design, User Experience and many more... | Scoop.it

Persona Empathy Mapping is a workshop activity that builds empathy, gains alignment around user needs, goals, and pain-points, and bridges the gap between personas and design concepts. 


Via yannick grenzinger
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L’app du Monde, macro & micro désastre ? | Le bloc-notes ; ergonomie & UX

L’app du Monde, macro & micro désastre ? | Le bloc-notes ; ergonomie & UX | Service Design, User Experience and many more... | Scoop.it
Je vais vous parler du Monde (le journal) et de la version 6 de son app sur iOS. Pour vous mettres dans le bain, je vous présente les avis sur l’App Store.
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Le Design Thinking s’invite à la une d’ICTjournal

Le Design Thinking s’invite à la une d’ICTjournal | Service Design, User Experience and many more... | Scoop.it
Notre rédaction s’est intéressée aux atouts qu'une approche design peut apporter à l’IT d’entreprise. Egalement au sommaire de ce numéro d’été d’ICTjournal: les défis informatiques pour la recherche scientifique.
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The sharing, collaborative economy: 100 startups and online business

100 examples of online ideas, start-ups, and new businesses based on the principles of the collaborative consumption, and the sharing, network & circular eco...


Via Fred Zimny
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Event Model Generation - Creating a Common Language for Events

Event Model Generation - Creating a Common Language for Events | Service Design, User Experience and many more... | Scoop.it
Meetings can be disruptive for the meeting owner and can be a big scary elephant in the room. Sign up here if you would like to see how a highly visual model could help you make your event less stressful, approached different and more successful.
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The Gap between UI and UX Design - Know the Difference

The Gap between UI and UX Design - Know the Difference | Service Design, User Experience and many more... | Scoop.it
Do you know that UI and UX are not the same concepts? Surely, they are closely connected, even mutually penetrated and rarely exist without each other. Would
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Get Started in UX: The Complete Guide to Launching a Career in User Experience Design

Get Started in UX: The Complete Guide to Launching a Career in User Experience Design | Service Design, User Experience and many more... | Scoop.it

The steps you need to take to launch a successful career as a UX designer. There are just six of them.


Via Mario K. Sakata
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Susan Kelly's curator insight, April 21, 5:24 AM

If you're like me you're curious about the field but unsure of how to enter it.

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Define Stronger A/B Test Variations Through UX Research

Complement A/B split tests with user research to identify true causes and develop well informed design variations.
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Customer Centricity: Predicting Changes in the Customer Experience

Customer Centricity: Predicting Changes in the Customer Experience | Service Design, User Experience and many more... | Scoop.it
In five years, what will fundamentally change the customer experience as we know it today?
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User Experience - Understanding Customer’s Needs and Exceeding Their Expectations

Presentation by Brady Pierzchalski from Laughlin Constable at the Insight Summit Series: 2014 Digital Advertising + Marketing Summit


Via Fred Zimny
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CSL's curator insight, April 9, 9:33 AM
User Experience - Understanding Customer’s Needs and Exceeding Their Expectations
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Connection Between Service Design and Theater

Connection Between Service Design and Theater | Service Design, User Experience and many more... | Scoop.it
At Work•Play•Experience Adam St. John (aka Adam Lawrence) turns good services into memorable service experiences that start people talking. I ask Adam in a past Podcast, “Theater seems to be the convenient analogy. Is there a deeper relationship between that, between Service Design and theater?
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Service Design 101 | Cooper Journal

Service Design 101 | Cooper Journal | Service Design, User Experience and many more... | Scoop.it

We all hear the words “service design” bandied about, but what exactly does it mean? Clients and designers often struggle to find a common language to define the art of coordinating services, and frequent questions arise. Often it emerges as necessary in the space of customer experience or complicated journey maps. In response, here is a brief FAQ primer to show the lay of the land in service design.

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Low Findability and Discoverability: Four Testing Methods to Identify the Causes

Low Findability and Discoverability: Four Testing Methods to Identify the Causes | Service Design, User Experience and many more... | Scoop.it
Use IA- and UI-focused user research to determine if low findability and discoverability are caused by site information architecture or navigation design.
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Bonnes pratiques d’accueil numérique

Bonnes pratiques d’accueil numérique | Service Design, User Experience and many more... | Scoop.it
La multiplication des canaux d’information touristique va de pair avec la nécessité, pour les destinations, de revoir leur approche d’accueil de la clientèle. Les offices de tourisme doivent se renouveler afin de répondre aux besoins des visiteurs, d’engager les résidents, de satisfaire les exigences de leurs membres et de mobiliser les prestataires touristiques.
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The Art of Design & Design Thinking

An overview of design thinking.


Via Fred Zimny
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The Difference Between Information Architecture (IA) and Navigation

The Difference Between Information Architecture (IA) and Navigation | Service Design, User Experience and many more... | Scoop.it
IA is the information backbone of the site; navigation refers to those elements in the UI that allow users to reach specific information on the site.
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The Many Facets of UX Design

The Many Facets of UX Design | Service Design, User Experience and many more... | Scoop.it

Via Hannes
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Creating a Customer Ecosystem Using Brand Experience Metaphors | UX Magazine

Creating a Customer Ecosystem Using Brand Experience Metaphors | UX Magazine | Service Design, User Experience and many more... | Scoop.it
Brand experience metaphors are based on real world interactions and help bring a brand's nature, character, and function to life. Discovering a brand experience metaphor facilitates effective brand planning based on accurate user ecosystems and can lead to designing effective customer journeys that yield measurable results when planning campaigns and user touch points across channels (online, print, mobile, in-store, app, etc.).
Via Fred Zimny
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Service Design Books

Service Design Books | Service Design, User Experience and many more... | Scoop.it
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Another fine Service Design Model.

Another fine Service Design Model. | Service Design, User Experience and many more... | Scoop.it

Via Fred Zimny
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Fred Zimny's curator insight, April 21, 5:24 AM

A Service Design Model. Internal and external design research and contextual inquiry will lead to a deeply rooted shared vision, mission and behaviour, and a brand promise that will be kept.

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Design thinking for designing and delivering services

Workshop delivered for LeanUXNYC 2014. New iteration of slides.

Via Fred Zimny
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Responsive vs. Adaptive Website Design: Similarities and Differences

Responsive vs. Adaptive Website Design: Similarities and Differences | Service Design, User Experience and many more... | Scoop.it

The hot topic for web developers and website owners is the way that websites can now automatically respond and adapt to any device with any screen size. There is huge dilemma in proposing best web design method for Mobile responsive project to clients. There we are to help you.


Via Martin (Marty) Smith
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malek's curator insight, April 11, 7:18 AM

t can be hard to explain RWD. Per usual, Marty  hit it on the head, along with the reasons

massimo scalzo's curator insight, April 12, 12:12 AM

Please, let your audience see your presence on the Internet regardless of what device they use to access the Network !